Question 1

Why would a company choose to engage in benchmarking rather than design their own process or product?

Accepted Answer

Benchmarking is the process of identifyi

Question 2

After calculating the applicant's credit score, the system required the applicant to provide a health history. This activity would be represented on a process map with which symbol?

Accepted Answer

A)    
B)    
C)    
D)    
A)    
B)    
C)    
D)

Question 3

The magnitude of changes created by a continuous improvement program is generally larger than those created by a business process reengineering program.

Accepted Answer

A) True 
 B)False

Question 4

Level two of the SCOR model divides SCM activities into ________.

Accepted Answer

levels of

Question 5

Which of the following approaches to process improvement could be described as process benchmarking?

Accepted Answer

A) Employees at McDonald's ignore the way they have always processed customer orders and design an entirely new way to do so. 
B) Employees at the campus housing and dining service visit Ritz Carlton to pick up ideas on managing long-term guests. 
C) Employees at Ford purchase automobiles from an array of car manufacturers and take them apart to get design ideas for their next generation Taurus. 
D) Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes. 
A) Employees at McDonald's ignore the way they have always processed customer orders and design an entirely new way to do so. 
B) Employees at the campus housing and dining service visit Ritz Carlton to pick up ideas on managing long-term guests. 
C) Employees at Ford purchase automobiles from an array of car manufacturers and take them apart to get design ideas for their next generation Taurus. 
D) Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes.

Question 6

Which of the following approaches to process improvement could be described as competitive benchmarking?

Accepted Answer

A) Employees at XEROX ignore the way they have always processed customer orders and design an entirely new way to do so. 
B) Employees at XEROX visit GM to pick up ideas on processing customer orders. 
C) Employees at XEROX purchase a Canon copier and take it apart to get design ideas for their next generation of copiers. 
D) Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes. 
A) Employees at XEROX ignore the way they have always processed customer orders and design an entirely new way to do so. 
B) Employees at XEROX visit GM to pick up ideas on processing customer orders. 
C) Employees at XEROX purchase a Canon copier and take it apart to get design ideas for their next generation of copiers. 
D) Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes.

Question 7

________ is a measure of process performance that is a ratio of output to two inputs.

Accepted Answer

Multifacto

Question 8

The procedure of fundamental rethinking and radical redesign of business processes to achieve dramatic organizational improvements is called:

Accepted Answer

A) competitive benchmarking. 
B) continuous improvement. 
C) process benchmarking. 
D) business process reengineering. 
A) competitive benchmarking. 
B) continuous improvement. 
C) process benchmarking. 
D) business process reengineering.

Question 9

Which two continuous improvement tools are most similar in appearance?

Accepted Answer

A) scatter plot and check sheet 
B) Pareto chart and histogram 
C) histogram and fishbone diagram 
D) check sheet and fishbone diagram 
A) scatter plot and check sheet 
B) Pareto chart and histogram 
C) histogram and fishbone diagram 
D) check sheet and fishbone diagram

Question 10

While efficiency can exceed 100%, percent value-added time has a maximum of 100%.

Accepted Answer

A) True 
 B)False

Question 11

An assistant professor designs his fall semester class so that a major homework assignment is due the day his students waltz into class to take their first exam. The results are mixed so he rewrites his exam for the spring semester and repeats the process, again collecting a major homework assignment on exam day and grading and returning both the homework assignments and exams the following class meeting. Use an appropriate tool from the tools for continuous improvement to analyze the data. What conclusions do you draw?
 $$\begin{array} { | c | c | c | } 
\hline \text { Homework grade } & \text { Exam Grade Spring } & \text { Exam Grade Fall } \
\hline 2 & 18 & 51 \
\hline 5 & 20 & 34 \
\hline 13 & 20 & 36 \
\hline 14 & 23 & 69 \
\hline 16 & 23 & 46 \
\hline 16 & 24 & 60 \
\hline 19 & 29 & 20 \
\hline 20 & 29 & 66 \
\hline 22 & 29 & 44 \
\hline 28 & 30 & 53 \
\hline 29 & 31 & 42 \
\hline 30 & 32 & 40 \
\hline 31 & 35 & 55 \
\hline 33 & 42 & 65 \
\hline 36 & 45 & 54 \
\hline 38 & 48 & 59 \
\hline 57 & 48 & 26 \
\hline 59 & 50 & 49 \
\hline 67 & 54 & 32 \
\hline 67 & 62 & 43 \
\hline 72 & 62 & 60 \
\hline 82 & 66 & 34 \
\hline 98 & 67 & 55 \
\hline
\end{array}$$

Accepted Answer

The best tool for this occasion would be

Question 12

Productivity is measured as the ratio of inputs to outputs.

Accepted Answer

A) True 
 B)False

Question 13

A support process performs necessary, value-added activities of an organization.

Accepted Answer

A) True 
 B)False

Question 14

Briefly describe the five core management processes that comprise Level 1 of the SCOR model.

Accepted Answer

The five core management processes are p

Question 15

Which of these SCOR model flows moves in the opposite direction from the others?

Accepted Answer

A) Plan 
B) Return 
C) Source 
D) Make 
A) Plan 
B) Return 
C) Source 
D) Make

Question 16

Which of the continuous improvement tools is used to conduct root-cause analysis?

Accepted Answer

A) statistical process control (SP
C)  
B) flow chart 
C) Ishikawa (fishbone)diagram 
D) Pareto chart 
A) statistical process control (SP
C)  
B) flow chart 
C) Ishikawa (fishbone)diagram 
D) Pareto chart

Question 17

What is the difference between a process map and a swim lane process map?

Accepted Answer

A process map identifies the specific ac

Question 18

An arrow in a process map represents a:

Accepted Answer

A) move activity. 
B) start or finish point. 
C) delay. 
D) creation of a document. 
A) move activity. 
B) start or finish point. 
C) delay. 
D) creation of a document.

Question 19

A development process creates new products or services for the supply chain.

Accepted Answer

A) True 
 B)False

Question 20

A person who fails to meet output standards could still have an efficiency measurement of more than 100%.

Accepted Answer

A) True 
 B)False

Why would a company choose to engage in benchmarking rather than design their own process or product?

After calculating the applicant's credit score, the system required the applicant to provide a health history. This activity would be represented on a process map with which symbol?

The magnitude of changes created by a continuous improvement program is generally larger than those created by a business process reengineering program.

Level two of the SCOR model divides SCM activities into ________.

Which of the following approaches to process improvement could be described as process benchmarking?

Which of the following approaches to process improvement could be described as competitive benchmarking?

________ is a measure of process performance that is a ratio of output to two inputs.

The procedure of fundamental rethinking and radical redesign of business processes to achieve dramatic organizational improvements is called:

Which two continuous improvement tools are most similar in appearance?

While efficiency can exceed 100%, percent value-added time has a maximum of 100%.

Productivity is measured as the ratio of inputs to outputs.

A support process performs necessary, value-added activities of an organization.

Briefly describe the five core management processes that comprise Level 1 of the SCOR model.

Which of these SCOR model flows moves in the opposite direction from the others?

Which of the continuous improvement tools is used to conduct root-cause analysis?

What is the difference between a process map and a swim lane process map?

An arrow in a process map represents a:

A development process creates new products or services for the supply chain.

A person who fails to meet output standards could still have an efficiency measurement of more than 100%.

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Managing Quality

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 4: Business Processes

Why would a company choose to engage in benchmarking rather than design their own process or product?

After calculating the applicant's credit score, the system required the applicant to provide a health history. This activity would be represented on a process map with which symbol?

The magnitude of changes created by a continuous improvement program is generally larger than those created by a business process reengineering program.

Level two of the SCOR model divides SCM activities into ________.

Which of the following approaches to process improvement could be described as process benchmarking?

Which of the following approaches to process improvement could be described as competitive benchmarking?

________ is a measure of process performance that is a ratio of output to two inputs.

The procedure of fundamental rethinking and radical redesign of business processes to achieve dramatic organizational improvements is called:

Which two continuous improvement tools are most similar in appearance?

While efficiency can exceed 100%, percent value-added time has a maximum of 100%.

Productivity is measured as the ratio of inputs to outputs.

A support process performs necessary, value-added activities of an organization.

Briefly describe the five core management processes that comprise Level 1 of the SCOR model.

Which of these SCOR model flows moves in the opposite direction from the others?

Which of the continuous improvement tools is used to conduct root-cause analysis?

What is the difference between a process map and a swim lane process map?

An arrow in a process map represents a:

A development process creates new products or services for the supply chain.

A person who fails to meet output standards could still have an efficiency measurement of more than 100%.

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Managing Quality

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters