A) more Six Sigma training than Black Belts but less Six Sigma training than Champions. B) more Six Sigma training than Champions but less Six Sigma training than Team Members. C) more Six Sigma training than Black Belts but less Six Sigma training than Master Black Belts. D) more Six Sigma training than Team Members but less Six Sigma training than Black Belts. A) more Six Sigma training than Black Belts but less Six Sigma training than Champions. B) more Six Sigma training than Champions but less Six Sigma training than Team Members. C) more Six Sigma training than Black Belts but less Six Sigma training than Master Black Belts. D) more Six Sigma training than Team Members but less Six Sigma training than Black Belts.

A) create a common understanding of the content of a process. B) define the boundaries of a process. C) provide a detailed view of all elements external to the process. D) provide a baseline against which to measure the impact of improvement efforts. A) create a common understanding of the content of a process. B) define the boundaries of a process. C) provide a detailed view of all elements external to the process. D) provide a baseline against which to measure the impact of improvement efforts.

Exam 4: Business Processes

A laundry tracks clean linen output in pounds and their inputs of gas, water, electricity, and labor. A productivity measure incorporating all of these inputs is a multifactor measure.

(True/False)

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Question 61

Green Belts have:

(Multiple Choice)

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Question 62

When an organization compares their processes to those of another firm outside their industry, they are engaging in ________.

(Short Answer)

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Question 63

Describe the three types of processes and the relationships between them.

(Essay)

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Question 64

A check sheet, also called an Ishikawa diagram, is used to record how frequently a certain event occurs.

(True/False)

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Question 65

A professor is expected to cover 16 chapters in an operations management text each semester. The class is scheduled to meet for one hour three times a week for 15 weeks. One semester the professor dismisses class 30 minutes early every Monday and Friday and is able to cover only 12 chapters using two boxes of chalk and a fifth of scotch. What is the professor's labor productivity?

(Multiple Choice)

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Question 66

Which of these represent the Six Sigma process sequence to create a completely new business process or product?

(Multiple Choice)

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Question 67

Which of these elements is in the Six Sigma process sequence to create a completely new business process or product, but NOT in the Six Sigma process, to improve an existing business process?

(Multiple Choice)

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Question 68

Many states have a mandatory 90-day waiting period from the time a divorce is filed to when it can be finalized. This activity would be represented on a process map with which symbol?

(Multiple Choice)

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Question 69

Mapping does NOT:

(Multiple Choice)

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Question 70

It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet. During that day, Peter spends about 15 minutes a day performing actual work and the other 7 hours and 45 minutes spacing out. Which of the following statements is correct?

(Multiple Choice)

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Question 71

The Five Whys are used during all three phases of construction of a Pareto chart.

(True/False)

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Question 72

When constructing a fishbone (cause and effect)diagram, brainstorming takes place during the:

(Multiple Choice)

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Question 73

A set of tasks or activities that addresses the main value-added activities of an organization is a:

(Multiple Choice)

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Question 74

Which of these steps is NOT part of the Six Sigma process sequence?

(Multiple Choice)

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Question 75

When McDonald's studies the drive-through operations of Burger King, they are engaging in competitive benchmarking.

(True/False)

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Question 76

Which type of process map should be used to track the movement of a customer's complaint from one department to the next until it is resolved?

(Multiple Choice)

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Question 77

________ are senior level executives of a company that own projects and have the authority and resources needed to carry them out.

(Short Answer)

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Question 78

When an employee team develops a process map, they should document the process ________.

(Short Answer)

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Question 79

The M in the Six Sigma DMAIC process represents the word "method".

(True/False)

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Question 80

Showing 61 - 80 of 83

A laundry tracks clean linen output in pounds and their inputs of gas, water, electricity, and labor. A productivity measure incorporating all of these inputs is a multifactor measure.

Green Belts have:

When an organization compares their processes to those of another firm outside their industry, they are engaging in ________.

Describe the three types of processes and the relationships between them.

A check sheet, also called an Ishikawa diagram, is used to record how frequently a certain event occurs.

Which of these represent the Six Sigma process sequence to create a completely new business process or product?

Which of these elements is in the Six Sigma process sequence to create a completely new business process or product, but NOT in the Six Sigma process, to improve an existing business process?

Many states have a mandatory 90-day waiting period from the time a divorce is filed to when it can be finalized. This activity would be represented on a process map with which symbol?

Mapping does NOT:

It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet. During that day, Peter spends about 15 minutes a day performing actual work and the other 7 hours and 45 minutes spacing out. Which of the following statements is correct?

The Five Whys are used during all three phases of construction of a Pareto chart.

When constructing a fishbone (cause and effect)diagram, brainstorming takes place during the:

A set of tasks or activities that addresses the main value-added activities of an organization is a:

Which of these steps is NOT part of the Six Sigma process sequence?

When McDonald's studies the drive-through operations of Burger King, they are engaging in competitive benchmarking.

Which type of process map should be used to track the movement of a customer's complaint from one department to the next until it is resolved?

________ are senior level executives of a company that own projects and have the authority and resources needed to carry them out.

When an employee team develops a process map, they should document the process ________.

The M in the Six Sigma DMAIC process represents the word "method".

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Managing Quality

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters