Question 1

Which of the following is considered the backdrop and purpose of organization development?

Accepted Answer

A)  training and development 
B)  management consulting 
C)  change 
D)  employee participation 
A)  training and development 
B)  management consulting 
C)  change 
D)  employee participation

Question 2

______ can be used to gather detailed information regarding an intervention and assess how progress has been made.

Accepted Answer

A)  Surveys 
B)  Interviews 
C)  Role play 
D)  Workshops 
A)  Surveys 
B)  Interviews 
C)  Role play 
D)  Workshops

Question 3

What was hindering Vodaphone's ability to remain a viable competitor, innovator, and leader in their market?

Accepted Answer

A)  lack of training and development 
B)  employee turnover 
C)  the culture of the organization 
D)  the competitive environment 
A)  lack of training and development 
B)  employee turnover 
C)  the culture of the organization 
D)  the competitive environment

Question 4

When speaking of organization development, what is being referred to?

Accepted Answer

A)  specifically addressing employee participation in the public sector 
B)  emphasizing team development 
C)  coaching senior management 
D)  the management of certain kinds of changes, especially how people implement and are affected by them 
A)  specifically addressing employee participation in the public sector 
B)  emphasizing team development 
C)  coaching senior management 
D)  the management of certain kinds of changes, especially how people implement and are affected by them

Question 5

What was the purpose of Vodaphone's leadership coaching program?

Accepted Answer

A)  to train new managers in their positions 
B)  to encourage a new, collaborative management style 
C)  to exchange information among those that previously did not share their work 
D)  to provide employees with the belief they were looking to improve 
A)  to train new managers in their positions 
B)  to encourage a new, collaborative management style 
C)  to exchange information among those that previously did not share their work 
D)  to provide employees with the belief they were looking to improve

Question 6

OD is ______ .

Accepted Answer

A)  a rigid procedure for moving an organization from point A to point B 
B)  a band-aid that organizations can use to solve problems in a quick and efficient manner 
C)  being attuned to the social and personal dynamics of an organization, demonstrating flexibility in problem solving 
D)  a standardized set of procedures and tools that all organizations can benefit from 
A)  a rigid procedure for moving an organization from point A to point B 
B)  a band-aid that organizations can use to solve problems in a quick and efficient manner 
C)  being attuned to the social and personal dynamics of an organization, demonstrating flexibility in problem solving 
D)  a standardized set of procedures and tools that all organizations can benefit from

Question 7

It is proposed that an outcome of organization development is organizational effectiveness.

Accepted Answer

A) True 
 B)False

Question 8

What did survey results at ABA indicate was a common area of improvement across the management team?

Accepted Answer

A)  communication and technology skills 
B)  personal leadership and communication skills 
C)  communication and time management skills 
D)  technology and personal leadership skills 
A)  communication and technology skills 
B)  personal leadership and communication skills 
C)  communication and time management skills 
D)  technology and personal leadership skills

Question 9

Reading published OD case studies allows one to ______ .

Accepted Answer

A)  implement the same set of interventions to solve an organizational issue 
B)  develop a deeper understanding of OD and learn from successes and struggles 
C)  appreciate the ease that OD interventions can be implemented 
D)  design training programs that mirror those within the given case 
A)  implement the same set of interventions to solve an organizational issue 
B)  develop a deeper understanding of OD and learn from successes and struggles 
C)  appreciate the ease that OD interventions can be implemented 
D)  design training programs that mirror those within the given case

Question 10

What is the benefit of utilizing case studies to study OD?

Accepted Answer

A)  to see what scenarios have been shared in the profession 
B)  to determine effectiveness of the progress of the profession 
C)  to help one learn the role and thought process of an OD consultant or change agent through realistic examples 
D)  to practice empathy with professionals in the profession 
A)  to see what scenarios have been shared in the profession 
B)  to determine effectiveness of the progress of the profession 
C)  to help one learn the role and thought process of an OD consultant or change agent through realistic examples 
D)  to practice empathy with professionals in the profession

Question 11

Real OD work involves more than the prescribed "toolkit."

Accepted Answer

A) True 
 B)False

Question 12

Which of the following interventions were utilized as part of the initial OD three 2-day workshops at the Cancer Center?

Accepted Answer

A)  role play and dramatic exercises 
B)  surveys 
C)  interviews 
D)  a and b 
A)  role play and dramatic exercises 
B)  surveys 
C)  interviews 
D)  a and b

Question 13

What was the « command and control » issue at Vodaphone?

Accepted Answer

A)  value system 
B)  IT system 
C)  coaching program 
D)  culture of blame 
A)  value system 
B)  IT system 
C)  coaching program 
D)  culture of blame

Which of the following is considered the backdrop and purpose of organization development?

______ can be used to gather detailed information regarding an intervention and assess how progress has been made.

What was hindering Vodaphone's ability to remain a viable competitor, innovator, and leader in their market?

When speaking of organization development, what is being referred to?

What was the purpose of Vodaphone's leadership coaching program?

OD is ______ .

It is proposed that an outcome of organization development is organizational effectiveness.

What did survey results at ABA indicate was a common area of improvement across the management team?

Reading published OD case studies allows one to ______ .

What is the benefit of utilizing case studies to study OD?

Real OD work involves more than the prescribed "toolkit."

Which of the following interventions were utilized as part of the initial OD three 2-day workshops at the Cancer Center?

What was the « command and control » issue at Vodaphone?

History of Organization Development

Core Values and Ethics of Organization Development

Foundations of Organizational Change

The Organization Development Practitioner and the OD Process

Entry and Contracting

Data Gathering

Diagnosis and Feedback

An Introduction to Interventions

Individual Interventions

Team Interventions

Whole Organization and Multiple Organization Interventions: Part 1

Whole Organization and Multiple Organization Interventions: Part 2

Sustaining Change, Evaluating, and Ending an Engagement

Global Issues in Organization Development

The Future of Organization Development

Filters

Exam 1: What Is Organization Development

Which of the following is considered the backdrop and purpose of organization development?

______ can be used to gather detailed information regarding an intervention and assess how progress has been made.

What was hindering Vodaphone's ability to remain a viable competitor, innovator, and leader in their market?

When speaking of organization development, what is being referred to?

What was the purpose of Vodaphone's leadership coaching program?

OD is ______ .

It is proposed that an outcome of organization development is organizational effectiveness.

What did survey results at ABA indicate was a common area of improvement across the management team?

Reading published OD case studies allows one to ______ .

What is the benefit of utilizing case studies to study OD?

Real OD work involves more than the prescribed "toolkit."

Which of the following interventions were utilized as part of the initial OD three 2-day workshops at the Cancer Center?

What was the « command and control » issue at Vodaphone?

History of Organization Development

Core Values and Ethics of Organization Development

Foundations of Organizational Change

The Organization Development Practitioner and the OD Process

Entry and Contracting

Data Gathering

Diagnosis and Feedback

An Introduction to Interventions

Individual Interventions

Team Interventions

Whole Organization and Multiple Organization Interventions: Part 1

Whole Organization and Multiple Organization Interventions: Part 2

Sustaining Change, Evaluating, and Ending an Engagement

Global Issues in Organization Development

The Future of Organization Development

Filters