Question 1

Which of the following was not an objective of the research project at Detroit Edison?

Accepted Answer

A)  To develop through first-hand experience an understanding of the problems of producing change 
B)  To improve relationships 
C)  To insinuate factors related to change 
D)  To develop working hypotheses for later, more directed research 
A)  To develop through first-hand experience an understanding of the problems of producing change 
B)  To improve relationships 
C)  To insinuate factors related to change 
D)  To develop working hypotheses for later, more directed research C

Question 2

Organizational cultures also exist within local or national cultures that have their own influence on the behaviors of organizational members.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following of Likert's four systems of management relates to managers involving groups in setting and measuring goals, information flows in all directions, and decisions making is done throughout the organization?

Accepted Answer

A)  System 1 
B)  System 2 
C)  System 3 
D)  System 4 
A)  System 1 
B)  System 2 
C)  System 3 
D)  System 4 D

Question 4

OD practice continued to grow in the 1980s and 1990s. Which of the following labels was utilized?

Accepted Answer

A)  strategic change 
B)  change management 
C)  reengineering 
D)  all the above 
A)  strategic change 
B)  change management 
C)  reengineering 
D)  all the above

Question 5

Deming's quality control method is often referred to now as total quality management.

Accepted Answer

A) True 
 B)False

Question 6

Juran popularized the ______, the idea that explains 80 percent of quality defects by 20 percent of the causes.

Accepted Answer

A)  Peter Principle 
B)  Pareto Principle 
C)  Popular Principle 
D)  TQM Principle 
A)  Peter Principle 
B)  Pareto Principle 
C)  Popular Principle 
D)  TQM Principle

Question 7

Which of the following strands of OD influenced appreciative inquiry?

Accepted Answer

A)  Action research 
B)  Quality and employee involvement 
C)  Organizational culture 
D)  Organizational learning 
A)  Action research 
B)  Quality and employee involvement 
C)  Organizational culture 
D)  Organizational learning

Question 8

As a result to the research with the Connecticut Interracial Commission, ______ were born.

Accepted Answer

A)  lab groups 
B)  leadership groups 
C)  sociotechnical groups 
D)  T-groups 
A)  lab groups 
B)  leadership groups 
C)  sociotechnical groups 
D)  T-groups

Question 9

Distinguish between Theory X and Theory Y.

Accepted Answer

Responses should include characteristics

Question 10

Two criteria, addressing questions of larger significance and making the results known to other researchers and practitioners, formed the core of the action research process. One initial project that met this criteria was at ______.

Accepted Answer

A)  Survey Research Center 
B)  Connecticut Interracial Commission 
C)  Massachusetts Institute of Technology (MIT) 
D)  Detroit Edison 
A)  Survey Research Center 
B)  Connecticut Interracial Commission 
C)  Massachusetts Institute of Technology (MIT) 
D)  Detroit Edison

Question 11

Juran argued that quality had two main characteristics: fitness for use and ______.

Accepted Answer

A)  improved instrumentation 
B)  acceptable defects 
C)  control for quality 
D)  freedom from defects 
A)  improved instrumentation 
B)  acceptable defects 
C)  control for quality 
D)  freedom from defects

Question 12

To illustrate why organizations often succeed at learning, Argyris developed two models of managerial thinking: Model I and Model II.

Accepted Answer

A) True 
 B)False

Question 13

Which process of learning occurs when organizational members understand how and when they learn and develop an environment in which learning can occur?

Accepted Answer

A)  single-loop learning 
B)  double-loop learning 
C)  deutero-learning 
D)  triple-loop learning 
A)  single-loop learning 
B)  double-loop learning 
C)  deutero-learning 
D)  triple-loop learning

Question 14

Which of the following was not reported by the employees in the experimental accounting departments at Detroit Edison?

Accepted Answer

A)  How well the supervisors in their department got along together 
B)  How often their supervisors held meetings and how effective the meetings were 
C)  How much their supervisor understood the way employees look at and felt about things 
D)  How well supervisors linked pay for performance with employees 
A)  How well the supervisors in their department got along together 
B)  How often their supervisors held meetings and how effective the meetings were 
C)  How much their supervisor understood the way employees look at and felt about things 
D)  How well supervisors linked pay for performance with employees

Question 15

What is considered as one of the earliest fads in the field of management occurred as a result of ______ .

Accepted Answer

A)  lab groups 
B)  leadership groups 
C)  sociotechnical groups 
D)  T-groups 
A)  lab groups 
B)  leadership groups 
C)  sociotechnical groups 
D)  T-groups

Question 16

Which of the following was identified as a notable research program within management practices?

Accepted Answer

A)  MacGregor's Theory X and Y 
B)  Blake and Mouton's managerial grid 
C)  Herzberg's studies of worker motivation 
D)  all the above 
A)  MacGregor's Theory X and Y 
B)  Blake and Mouton's managerial grid 
C)  Herzberg's studies of worker motivation 
D)  all the above

Question 17

Many OD practitioners are now exchanging the term organizational development instead with ______.

Accepted Answer

A)  organizational effectiveness 
B)  organizational learning 
C)  organizational management 
D)  organizational engagement 
A)  organizational effectiveness 
B)  organizational learning 
C)  organizational management 
D)  organizational engagement

Question 18

Which of the following terms can be defined as « the shared attitudes, values, beliefs, and customs of members of a social unit or organization »?

Accepted Answer

A)  organization 
B)  intervention 
C)  culture 
D)  employee involvement 
A)  organization 
B)  intervention 
C)  culture 
D)  employee involvement

Question 19

OD is

Accepted Answer

A)  multiple methods, perspectives, approaches, and values that influence how it is practiced. 
B)  a methodical set of rigid practices. 
C)  is focused on solely individual growth regarding how individuals influence organizations decisions. 
D)  a one-size-fits-all approach. 
A)  multiple methods, perspectives, approaches, and values that influence how it is practiced. 
B)  a methodical set of rigid practices. 
C)  is focused on solely individual growth regarding how individuals influence organizations decisions. 
D)  a one-size-fits-all approach.

Question 20

Which of the following strands of OD influenced programs such as Six Sigma?

Accepted Answer

A)  Laboratory training and T-groups 
B)  Management practices 
C)  Quality and employee involvement 
D)  Organizational effectiveness and employee engagement 
A)  Laboratory training and T-groups 
B)  Management practices 
C)  Quality and employee involvement 
D)  Organizational effectiveness and employee engagement

Which of the following was not an objective of the research project at Detroit Edison?

Organizational cultures also exist within local or national cultures that have their own influence on the behaviors of organizational members.

Which of the following of Likert's four systems of management relates to managers involving groups in setting and measuring goals, information flows in all directions, and decisions making is done throughout the organization?

OD practice continued to grow in the 1980s and 1990s. Which of the following labels was utilized?

Deming's quality control method is often referred to now as total quality management.

Juran popularized the ______, the idea that explains 80 percent of quality defects by 20 percent of the causes.

Which of the following strands of OD influenced appreciative inquiry?

As a result to the research with the Connecticut Interracial Commission, ______ were born.

Distinguish between Theory X and Theory Y.

Two criteria, addressing questions of larger significance and making the results known to other researchers and practitioners, formed the core of the action research process. One initial project that met this criteria was at ______.

Juran argued that quality had two main characteristics: fitness for use and ______.

To illustrate why organizations often succeed at learning, Argyris developed two models of managerial thinking: Model I and Model II.

Which process of learning occurs when organizational members understand how and when they learn and develop an environment in which learning can occur?

Which of the following was not reported by the employees in the experimental accounting departments at Detroit Edison?

What is considered as one of the earliest fads in the field of management occurred as a result of ______ .

Which of the following was identified as a notable research program within management practices?

Many OD practitioners are now exchanging the term organizational development instead with ______.

Which of the following terms can be defined as « the shared attitudes, values, beliefs, and customs of members of a social unit or organization »?

OD is

Which of the following strands of OD influenced programs such as Six Sigma?

What Is Organization Development

Core Values and Ethics of Organization Development

Foundations of Organizational Change

The Organization Development Practitioner and the OD Process

Entry and Contracting

Data Gathering

Diagnosis and Feedback

An Introduction to Interventions

Individual Interventions

Team Interventions

Whole Organization and Multiple Organization Interventions: Part 1

Whole Organization and Multiple Organization Interventions: Part 2

Sustaining Change, Evaluating, and Ending an Engagement

Global Issues in Organization Development

The Future of Organization Development

Filters

Exam 2: History of Organization Development

Which of the following was not an objective of the research project at Detroit Edison?

Organizational cultures also exist within local or national cultures that have their own influence on the behaviors of organizational members.

Which of the following of Likert's four systems of management relates to managers involving groups in setting and measuring goals, information flows in all directions, and decisions making is done throughout the organization?

OD practice continued to grow in the 1980s and 1990s. Which of the following labels was utilized?

Deming's quality control method is often referred to now as total quality management.

Juran popularized the ______, the idea that explains 80 percent of quality defects by 20 percent of the causes.

Which of the following strands of OD influenced appreciative inquiry?

As a result to the research with the Connecticut Interracial Commission, ______ were born.

Distinguish between Theory X and Theory Y.

Two criteria, addressing questions of larger significance and making the results known to other researchers and practitioners, formed the core of the action research process. One initial project that met this criteria was at ______.

Juran argued that quality had two main characteristics: fitness for use and ______.

To illustrate why organizations often succeed at learning, Argyris developed two models of managerial thinking: Model I and Model II.

Which process of learning occurs when organizational members understand how and when they learn and develop an environment in which learning can occur?

Which of the following was not reported by the employees in the experimental accounting departments at Detroit Edison?

What is considered as one of the earliest fads in the field of management occurred as a result of ______ .

Which of the following was identified as a notable research program within management practices?

Many OD practitioners are now exchanging the term organizational development instead with ______.

Which of the following terms can be defined as « the shared attitudes, values, beliefs, and customs of members of a social unit or organization »?

OD is

Which of the following strands of OD influenced programs such as Six Sigma?

What Is Organization Development

Core Values and Ethics of Organization Development

Foundations of Organizational Change

The Organization Development Practitioner and the OD Process

Entry and Contracting

Data Gathering

Diagnosis and Feedback

An Introduction to Interventions

Individual Interventions

Team Interventions

Whole Organization and Multiple Organization Interventions: Part 1

Whole Organization and Multiple Organization Interventions: Part 2

Sustaining Change, Evaluating, and Ending an Engagement

Global Issues in Organization Development

The Future of Organization Development

Filters