Question 1

OD practitioners would not do which of the following to make recommendations about how an organization carries out an activity for future change?

Accepted Answer

A)  assist in implementation of recommended changes 
B)  use consultation as a form of process advice 
C)  use one content area of expertise 
D)  offer relevant processes and techniques to make changes 
A)  assist in implementation of recommended changes 
B)  use consultation as a form of process advice 
C)  use one content area of expertise 
D)  offer relevant processes and techniques to make changes C

Question 2

______ is a necessary and distinguishing characteristic of successful organizations.

Accepted Answer

A)  Training and development departments 
B)  Organizational change 
C)  Organizational culture 
D)  Conflict resolution 
A)  Training and development departments 
B)  Organizational change 
C)  Organizational culture 
D)  Conflict resolution B

Question 3

Which of the following is a not a way in which OD differs from training and development?

Accepted Answer

A)  learning is the sole objective, such as a new skill, system or procedure 
B)  systemic organizational change efforts 
C)  central aspects, such as needs assessment, course development, technology usage, and on-the-job training 
D)  programs developed for large audiences 
A)  learning is the sole objective, such as a new skill, system or procedure 
B)  systemic organizational change efforts 
C)  central aspects, such as needs assessment, course development, technology usage, and on-the-job training 
D)  programs developed for large audiences B

Question 4

Many definitions of OD propose that an outcome of OD activities is ______ .

Accepted Answer

A)  organizational effectiveness. 
B)  a full toolkit for OD practitioners to use. 
C)  a set of core values. 
D)  management consulting. 
A)  organizational effectiveness. 
B)  a full toolkit for OD practitioners to use. 
C)  a set of core values. 
D)  management consulting.

Question 5

Which of the following is a true statement regarding « toolkits » and OD?

Accepted Answer

A)  Seeking tools without knowledge about the OD process is likely to prevent OD success. 
B)  OD toolkits can provide quick fixes to organizational problems. 
C)  Practitioners can easily provide clients with what they want and need. 
D)  Problems requiring OD often involve instrumented training or standard models. 
A)  Seeking tools without knowledge about the OD process is likely to prevent OD success. 
B)  OD toolkits can provide quick fixes to organizational problems. 
C)  Practitioners can easily provide clients with what they want and need. 
D)  Problems requiring OD often involve instrumented training or standard models.

Question 6

OD can be distinguished from ______ in specific functional areas such as finance, marketing, corporate strategy, IT, or supply chain management.

Accepted Answer

A)  training and development 
B)  management consulting 
C)  human resource development 
D)  none of the above 
A)  training and development 
B)  management consulting 
C)  human resource development 
D)  none of the above

Question 7

Change carried out through OD is intended to be ______ and ______ .

Accepted Answer

A)  short-term; permanent 
B)  long-term; permanent 
C)  short-term; immediate 
D)  long-term; immediate 
A)  short-term; permanent 
B)  long-term; permanent 
C)  short-term; immediate 
D)  long-term; immediate

Question 8

To become effective, productive, and satisfying to members, organizations need to change.

Accepted Answer

A) True 
 B)False

Question 9

According to the U.S. Bureau of Labor Statistics, which are among the largest employers in the United States ?

Accepted Answer

A)  private sector businesses 
B)  public sector businesses 
C)  federal, state, and local governments 
D)  international governments 
A)  private sector businesses 
B)  public sector businesses 
C)  federal, state, and local governments 
D)  international governments

Question 10

At ABA, what was the purpose of external consultants coaching managers after employee survey results were collected?

Accepted Answer

A)  to demonstrate commitment to the organization 
B)  it was part of the consultants' contract 
C)  managers did not understand the survey data 
D)  to guide self-exploration and personal development 
A)  to demonstrate commitment to the organization 
B)  it was part of the consultants' contract 
C)  managers did not understand the survey data 
D)  to guide self-exploration and personal development

Question 11

Which approach was utilized at ABA in order to kick off the organizational change effort?

Accepted Answer

A)  top-down approach 
B)  bottom-up approach 
C)  centralized decision making 
D)  decentralized decision making 
A)  top-down approach 
B)  bottom-up approach 
C)  centralized decision making 
D)  decentralized decision making

Question 12

______ can be benefical to learn another's role in an effort to see how others view them.

Accepted Answer

A)  Interviews 
B)  OD interventions 
C)  Role play or dramatic exercises 
D)  Surveys 
A)  Interviews 
B)  OD interventions 
C)  Role play or dramatic exercises 
D)  Surveys

Question 13

At Vodaphone, the company wanted to encourage a culture of ______ who make their own decisions and shared learning and development, speed, and accountability.

Accepted Answer

A)  empowered teams 
B)  collaboration 
C)  top-down management 
D)  command and control 
A)  empowered teams 
B)  collaboration 
C)  top-down management 
D)  command and control

Question 14

The author defines organization development (OD) as ______.

Accepted Answer

A)  an effort (1) planned, (2) organizationwide, and (3) managed from the top, to (4) increase organization effectiveness and health through (5) planned interventions in the organization's "processes," using behavioral-science knowledge. 
B)  being based on (1) a set of values, largely humanistic; (2) application of the behavioral sciences; and (3) open-systems theory, organization development is a systemwide process of planned change aimed toward improving overall organization effectiveness by way of enhanced congruence of such key organizational dimensions as external environment, mission, strategy, leadership, culture, structure, information and reward systems, and work policies and procedures. 
C)  the process of increasing organizational effectiveness and facilitating personal and organizational change through the use of interventions driven by social and behavioral science knowledge. 
D)  the process by which change is conducted and in which a change agent is more effective. 
A)  an effort (1) planned, (2) organizationwide, and (3) managed from the top, to (4) increase organization effectiveness and health through (5) planned interventions in the organization's "processes," using behavioral-science knowledge. 
B)  being based on (1) a set of values, largely humanistic; (2) application of the behavioral sciences; and (3) open-systems theory, organization development is a systemwide process of planned change aimed toward improving overall organization effectiveness by way of enhanced congruence of such key organizational dimensions as external environment, mission, strategy, leadership, culture, structure, information and reward systems, and work policies and procedures. 
C)  the process of increasing organizational effectiveness and facilitating personal and organizational change through the use of interventions driven by social and behavioral science knowledge. 
D)  the process by which change is conducted and in which a change agent is more effective.

Question 15

OD includes anyone who must lead organizational change as part of his or her role.

Accepted Answer

A) True 
 B)False

Question 16

How does OD differ from Management Consulting?

Accepted Answer

Truehere is differentiation between the

Question 17

As a result of increased participation in the public sector, ______ .

Accepted Answer

A)  there appeared to be an enhanced acceptance of the change process 
B)  better communication did not result 
C)  access to training and development decreased 
D)  relationships with supervisors remained the same 
A)  there appeared to be an enhanced acceptance of the change process 
B)  better communication did not result 
C)  access to training and development decreased 
D)  relationships with supervisors remained the same

Question 18

Why is OD considered to address long-term change?

Accepted Answer

Change is intended to be long-

Question 19

Analysis of OD case studies allow one to develop which of the following skills, which are central to the value that a practitioners brings to the client?

Accepted Answer

A)  communication and organizational 
B)  problem-solving and communication 
C)  problem-solving and critical-thinking 
D)  critical-thinking and communication 
A)  communication and organizational 
B)  problem-solving and communication 
C)  problem-solving and critical-thinking 
D)  critical-thinking and communication

Question 20

What type of change prompted ABA to reorganize into a three-division structure?

Accepted Answer

A)  new management 
B)  new corporate policies 
C)  global expansion 
D)  technology changes 
A)  new management 
B)  new corporate policies 
C)  global expansion 
D)  technology changes

OD practitioners would not do which of the following to make recommendations about how an organization carries out an activity for future change?

______ is a necessary and distinguishing characteristic of successful organizations.

Which of the following is a not a way in which OD differs from training and development?

Many definitions of OD propose that an outcome of OD activities is ______ .

Which of the following is a true statement regarding « toolkits » and OD?

OD can be distinguished from ______ in specific functional areas such as finance, marketing, corporate strategy, IT, or supply chain management.

Change carried out through OD is intended to be and .

To become effective, productive, and satisfying to members, organizations need to change.

According to the U.S. Bureau of Labor Statistics, which are among the largest employers in the United States ?

At ABA, what was the purpose of external consultants coaching managers after employee survey results were collected?

Which approach was utilized at ABA in order to kick off the organizational change effort?

______ can be benefical to learn another's role in an effort to see how others view them.

At Vodaphone, the company wanted to encourage a culture of ______ who make their own decisions and shared learning and development, speed, and accountability.

The author defines organization development (OD) as ______.

OD includes anyone who must lead organizational change as part of his or her role.

How does OD differ from Management Consulting?

As a result of increased participation in the public sector, ______ .

Why is OD considered to address long-term change?

Analysis of OD case studies allow one to develop which of the following skills, which are central to the value that a practitioners brings to the client?

What type of change prompted ABA to reorganize into a three-division structure?

History of Organization Development

Core Values and Ethics of Organization Development

Foundations of Organizational Change

The Organization Development Practitioner and the OD Process

Entry and Contracting

Data Gathering

Diagnosis and Feedback

An Introduction to Interventions

Individual Interventions

Team Interventions

Whole Organization and Multiple Organization Interventions: Part 1

Whole Organization and Multiple Organization Interventions: Part 2

Sustaining Change, Evaluating, and Ending an Engagement

Global Issues in Organization Development

The Future of Organization Development

Filters

Exam 1: What Is Organization Development

OD practitioners would not do which of the following to make recommendations about how an organization carries out an activity for future change?

______ is a necessary and distinguishing characteristic of successful organizations.

Which of the following is a not a way in which OD differs from training and development?

Many definitions of OD propose that an outcome of OD activities is ______ .

Which of the following is a true statement regarding « toolkits » and OD?

OD can be distinguished from ______ in specific functional areas such as finance, marketing, corporate strategy, IT, or supply chain management.

Change carried out through OD is intended to be ______ and ______ .

To become effective, productive, and satisfying to members, organizations need to change.

According to the U.S. Bureau of Labor Statistics, which are among the largest employers in the United States ?

At ABA, what was the purpose of external consultants coaching managers after employee survey results were collected?

Which approach was utilized at ABA in order to kick off the organizational change effort?

______ can be benefical to learn another's role in an effort to see how others view them.

At Vodaphone, the company wanted to encourage a culture of ______ who make their own decisions and shared learning and development, speed, and accountability.

The author defines organization development (OD) as ______.

OD includes anyone who must lead organizational change as part of his or her role.

How does OD differ from Management Consulting?

As a result of increased participation in the public sector, ______ .

Why is OD considered to address long-term change?

Analysis of OD case studies allow one to develop which of the following skills, which are central to the value that a practitioners brings to the client?

What type of change prompted ABA to reorganize into a three-division structure?

History of Organization Development

Core Values and Ethics of Organization Development

Foundations of Organizational Change

The Organization Development Practitioner and the OD Process

Entry and Contracting

Data Gathering

Diagnosis and Feedback

An Introduction to Interventions

Individual Interventions

Team Interventions

Whole Organization and Multiple Organization Interventions: Part 1

Whole Organization and Multiple Organization Interventions: Part 2

Sustaining Change, Evaluating, and Ending an Engagement

Global Issues in Organization Development

The Future of Organization Development

Filters

Change carried out through OD is intended to be and .