Question 1

What can clients and change agents discuss when they choose to explicitly end the process with an ending feedback meeting?

Accepted Answer

Answers may vary, but questions provided in the reading could be included, such as (1) What did we learn about the OD process?
 (2) What did we learn from the consultant-client relationship?
 (3) What was the initial presenting problem, and did that change as we did further investigation?
 (4) Would the client engage with the practitioner again?
 (5) To what extent has the client learned how to solve problems such as these alone?
 (6) What were the most successful aspects of the engagement?
 (7) What were the most challenging aspects?
 (8) What would we have done differently?
 (9) What should we consider doing next time if we are faced with this problem again?

Question 2

Misinterpretation of the data only occurs by the change agent.

Accepted Answer

A) True 
 B)False  False

Question 3

Which reason to evaluate describes a mutual learning experience?

Accepted Answer

A)  Evaluation provides focus 
B)  Evaluation results may facilitate support 
C)  Results provide feedback for change 
D)  Client and change agent growth 
A)  Evaluation provides focus 
B)  Evaluation results may facilitate support 
C)  Results provide feedback for change 
D)  Client and change agent growth D

Question 4

Providing a final written report would be included in which step of the evaluation process?

Accepted Answer

A)  Client and change agent meet to review original objectives 
B)  Practitioner determines form of evaluation 
C)  Change agent should collect data 
D)  Client and change agent meet to plan next steps 
A)  Client and change agent meet to review original objectives 
B)  Practitioner determines form of evaluation 
C)  Change agent should collect data 
D)  Client and change agent meet to plan next steps

Question 5

Which of the following is NOT a methodological challenge to evaluating OD efforts?

Accepted Answer

A)  difficulty assessing what constituted an improvement 
B)  lack of true comparison groups 
C)  time lags 
D)  having relevant data 
A)  difficulty assessing what constituted an improvement 
B)  lack of true comparison groups 
C)  time lags 
D)  having relevant data

Question 6

______ contribute to ______.

Accepted Answer

A)  Process variables; outcome variables 
B)  Outcome variables; process variables 
C)  Diagnostic variables; dialogic variables 
D)  Dialogic variables; diagnostic variables 
A)  Process variables; outcome variables 
B)  Outcome variables; process variables 
C)  Diagnostic variables; dialogic variables 
D)  Dialogic variables; diagnostic variables

Question 7

Worrying that the situation has actually deteriorated is an example of which of the following barriers to evaluation?

Accepted Answer

A)  Takes resources 
B)  Fear of the results 
C)  Takes energy 
D)  Accepted proof 
A)  Takes resources 
B)  Fear of the results 
C)  Takes energy 
D)  Accepted proof

Question 8

All the following are signs that an engagement might need to come to an end EXCEPT

Accepted Answer

A)  the client keeps putting things off. 
B)  agreements are made and forgotten. 
C)  the client appears to have a higher emotional stake than the consultant. 
D)  the consultant appears to have a higher emotional stake than the client. 
A)  the client keeps putting things off. 
B)  agreements are made and forgotten. 
C)  the client appears to have a higher emotional stake than the consultant. 
D)  the consultant appears to have a higher emotional stake than the client.

Question 9

Which practice, used by a change agent to institutionalize change, relates to giving organizational members the opportunity to influence the change as it takes shape?

Accepted Answer

A)  Active participation 
B)  Persuasive communication 
C)  Management of internal/external information 
D)  HRM practices 
A)  Active participation 
B)  Persuasive communication 
C)  Management of internal/external information 
D)  HRM practices

Question 10

______ are when changes are piloted in one area of the organization and then implemented in another.

Accepted Answer

A)  HRM practices 
B)  Diffusion practices 
C)  Management practices 
D)  Formalization practices 
A)  HRM practices 
B)  Diffusion practices 
C)  Management practices 
D)  Formalization practices

Question 11

Evaluation does not always need to be viewed as an ending of an engagement but rather as a transition to a new beginning.

Accepted Answer

A) True 
 B)False

Question 12

Too much ______ is dangerous to adaptation.

Accepted Answer

A)  routine 
B)  intervention 
C)  development 
D)  change 
A)  routine 
B)  intervention 
C)  development 
D)  change

Question 13

Which practice, used by a change agent to institutionalize change, could include employee meetings, leadership conferences, retirement parties, and recognition events?

Accepted Answer

A)  HRM practices 
B)  Diffusion practices 
C)  Rites and ceremonies 
D)  Formalization activities 
A)  HRM practices 
B)  Diffusion practices 
C)  Rites and ceremonies 
D)  Formalization activities

Question 14

Which reason to evaluate describes prompting the client and change agent to return to the original objectives of the engagement, to be specific about what outcomes were desired, and to document whether those objectives were achieved?

Accepted Answer

A)  Evaluation provides focus 
B)  Evaluation results may facilitate support 
C)  Results provide feedback for change 
D)  Client and change agent growth 
A)  Evaluation provides focus 
B)  Evaluation results may facilitate support 
C)  Results provide feedback for change 
D)  Client and change agent growth

Question 15

The end of the OD process is when the ownership of the change remains with the consultant.

Accepted Answer

A) True 
 B)False

Question 16

"The way we do things around here" is one example of ______.

Accepted Answer

A)  organizational change 
B)  organizational culture 
C)  organizational climate 
D)  organizational leadership 
A)  organizational change 
B)  organizational culture 
C)  organizational climate 
D)  organizational leadership

Question 17

Which recommended practice that can encourage regular maintenance and renewal of change occurs when a change agent visits the organization to review progress?

Accepted Answer

A)  Goal-directed performance review 
B)  Periodic visits from outside consultants 
C)  Rewards 
D)  Periodic intergroup meetings 
A)  Goal-directed performance review 
B)  Periodic visits from outside consultants 
C)  Rewards 
D)  Periodic intergroup meetings

Question 18

Which reason for a relapse after a change has occurred relates to the fact that energy levels are difficult to maintain?

Accepted Answer

A)  motivation to maintain change while change agent is present 
B)  new state is often more difficult 
C)  organizational members may be unskilled initially 
D)  systemic organizational forces may be too powerful to overcome 
A)  motivation to maintain change while change agent is present 
B)  new state is often more difficult 
C)  organizational members may be unskilled initially 
D)  systemic organizational forces may be too powerful to overcome

Question 19

Which step of the evaluation process is when the practitioner determines if data will be a series of interviews with specific individuals or an organizationwide survey, for example?

Accepted Answer

A)  Client and change agent meet to review original objectives 
B)  Practitioner determines form of evaluation 
C)  Change agent should collect data 
D)  Client and change agent meet to plan next steps 
A)  Client and change agent meet to review original objectives 
B)  Practitioner determines form of evaluation 
C)  Change agent should collect data 
D)  Client and change agent meet to plan next steps

Question 20

______ could include employee selection, performance appraisals, and training and development activities.

Accepted Answer

A)  HRM practices 
B)  Diffusion practices 
C)  Management practices 
D)  Formalization practices 
A)  HRM practices 
B)  Diffusion practices 
C)  Management practices 
D)  Formalization practices

What can clients and change agents discuss when they choose to explicitly end the process with an ending feedback meeting?

Misinterpretation of the data only occurs by the change agent.

Which reason to evaluate describes a mutual learning experience?

Providing a final written report would be included in which step of the evaluation process?

Which of the following is NOT a methodological challenge to evaluating OD efforts?

contribute to .

Worrying that the situation has actually deteriorated is an example of which of the following barriers to evaluation?

All the following are signs that an engagement might need to come to an end EXCEPT

Which practice, used by a change agent to institutionalize change, relates to giving organizational members the opportunity to influence the change as it takes shape?

______ are when changes are piloted in one area of the organization and then implemented in another.

Evaluation does not always need to be viewed as an ending of an engagement but rather as a transition to a new beginning.

Too much ______ is dangerous to adaptation.

Which practice, used by a change agent to institutionalize change, could include employee meetings, leadership conferences, retirement parties, and recognition events?

Which reason to evaluate describes prompting the client and change agent to return to the original objectives of the engagement, to be specific about what outcomes were desired, and to document whether those objectives were achieved?

The end of the OD process is when the ownership of the change remains with the consultant.

"The way we do things around here" is one example of ______.

Which recommended practice that can encourage regular maintenance and renewal of change occurs when a change agent visits the organization to review progress?

Which reason for a relapse after a change has occurred relates to the fact that energy levels are difficult to maintain?

Which step of the evaluation process is when the practitioner determines if data will be a series of interviews with specific individuals or an organizationwide survey, for example?

______ could include employee selection, performance appraisals, and training and development activities.

What Is Organization Development

History of Organization Development

Core Values and Ethics of Organization Development

Foundations of Organizational Change

The Organization Development Practitioner and the OD Process

Entry and Contracting

Data Gathering

Diagnosis and Feedback

An Introduction to Interventions

Individual Interventions

Team Interventions

Whole Organization and Multiple Organization Interventions: Part 1

Whole Organization and Multiple Organization Interventions: Part 2

Global Issues in Organization Development

The Future of Organization Development

Filters

Exam 14: Sustaining Change, Evaluating, and Ending an Engagement

What can clients and change agents discuss when they choose to explicitly end the process with an ending feedback meeting?

Misinterpretation of the data only occurs by the change agent.

Which reason to evaluate describes a mutual learning experience?

Providing a final written report would be included in which step of the evaluation process?

Which of the following is NOT a methodological challenge to evaluating OD efforts?

______ contribute to ______.

Worrying that the situation has actually deteriorated is an example of which of the following barriers to evaluation?

All the following are signs that an engagement might need to come to an end EXCEPT

Which practice, used by a change agent to institutionalize change, relates to giving organizational members the opportunity to influence the change as it takes shape?

______ are when changes are piloted in one area of the organization and then implemented in another.

Evaluation does not always need to be viewed as an ending of an engagement but rather as a transition to a new beginning.

Too much ______ is dangerous to adaptation.

Which practice, used by a change agent to institutionalize change, could include employee meetings, leadership conferences, retirement parties, and recognition events?

Which reason to evaluate describes prompting the client and change agent to return to the original objectives of the engagement, to be specific about what outcomes were desired, and to document whether those objectives were achieved?

The end of the OD process is when the ownership of the change remains with the consultant.

"The way we do things around here" is one example of ______.

Which recommended practice that can encourage regular maintenance and renewal of change occurs when a change agent visits the organization to review progress?

Which reason for a relapse after a change has occurred relates to the fact that energy levels are difficult to maintain?

Which step of the evaluation process is when the practitioner determines if data will be a series of interviews with specific individuals or an organizationwide survey, for example?

______ could include employee selection, performance appraisals, and training and development activities.

What Is Organization Development

History of Organization Development

Core Values and Ethics of Organization Development

Foundations of Organizational Change

The Organization Development Practitioner and the OD Process

Entry and Contracting

Data Gathering

Diagnosis and Feedback

An Introduction to Interventions

Individual Interventions

Team Interventions

Whole Organization and Multiple Organization Interventions: Part 1

Whole Organization and Multiple Organization Interventions: Part 2

Global Issues in Organization Development

The Future of Organization Development

Filters

contribute to .