Exam 14: Sustaining Change, Evaluating, and Ending an Engagement

Which recommended practice that can encourage regular maintenance and renewal of change is when a meeting is often held offsite where organizational leaders or members meet to evaluate and discuss the change?

Which step of the evaluation process is when the purpose of evaluation is discussed?

Which recommended practice that can encourage regular maintenance and renewal of change is when routine instances of a group of individuals coming together to share results, perspectives, and opinions about how the change is operating?

Which recommended practice that can encourage regular maintenance and renewal of change relates to performance reviews evaluating departments and/or individuals against specific measurable objectives?

Too much stability can be harmful, as can too much change.

Which reason to evaluate describes clients having increased confidence and change agents having "success stories" in their professional portfolio?

Ideally, engagements are ended by ______.

Which practice, used by a change agent to institutionalize change, could include revised structure, policies, or practices?

A goal such as "improved conflict management" is an example of which barrier to evaluation?

Which reason for a relapse after a change has occurred relates to the fact that other organizational members, structures, and processes may provide intractable barriers to change?

______ plans should be discussed at the ending meeting so it is clear whether and how the change agent may be further involved with the client's organization.

Which recommended practice that can encourage regular maintenance and renewal of change is when top leaders hear directly from organizational members about how the change is working?

The final stage in the OD model is concerned with ending engagements, or the process of separating from and exiting the client's environment.

How is the OD engagement itself a topic for evaluation?

______ consist of how the intervention may have changed behavioral, people, and task items.

Discuss barriers to evaluation.

______ usually concern organizational-level items, such as quality or revenue.

Which of the following is NOT a process variable?

If a change agent becomes "native" in the organization, he/she can become dependent on the client.

While evaluation is among the final stages of the OD engagement, it is frequently omitted.