Question 1

Support processes are the ones that directly create and deliver goods and services.

Accepted Answer

A) True 
 B)False

Question 2

In order to increase value, an organization must do all of the following EXCEPT:

Accepted Answer

A)  increase perceived benefits while holding price or cost constant. 
B)  increase perceived benefits while reducing price or cost. 
C)  keep the proportion of price or cost to perceived benefits constant. 
D)  decrease price or cost while holding perceived benefits constant. 
A)  increase perceived benefits while holding price or cost constant. 
B)  increase perceived benefits while reducing price or cost. 
C)  keep the proportion of price or cost to perceived benefits constant. 
D)  decrease price or cost while holding perceived benefits constant.

Question 3

Outsourcing is the opposite of vertical integration.

Accepted Answer

A) True 
 B)False

Question 4

Which one of the following statements regarding the Bookmaster case study is TRUE?

Accepted Answer

A)  Advantages of the bricks-and-mortar value chain include more customization, more product variety, and using more customer labor (self-service). 
B)  Operations play no role in the Internet-based value chain. 
C)  The nature of the service encounter did not change between the bricks-and-mortar versus Internet-based value chain. 
D)  The case is an example of where physical assets are replaced by information. 
A)  Advantages of the bricks-and-mortar value chain include more customization, more product variety, and using more customer labor (self-service). 
B)  Operations play no role in the Internet-based value chain. 
C)  The nature of the service encounter did not change between the bricks-and-mortar versus Internet-based value chain. 
D)  The case is an example of where physical assets are replaced by information.

Question 5

Which of the following terms is NOT used to describe sustainability?

Accepted Answer

A)  Green operations 
B)  Green manufacturing 
C)  Green practices 
D)  Green integration 
A)  Green operations 
B)  Green manufacturing 
C)  Green practices 
D)  Green integration

Question 6

Two alternatives are being considered for a customer's order whose anticipated volume is not yet known. If the firm produces in-house, the fixed cost is $340,000 and variable cost is $2.90 per unit. If the firm chooses to outsource, it will incur a fixed cost of $275,000 and variable cost of $3.50 per unit. Determine the break-even quantity and a decision rule of when to outsource.

Accepted Answer

(This problem requires the student to vi

Question 7

The decision to purchase a good or service or a customer benefit package is based on an assessment by a customer of the perceived benefits in relation to its price.

Accepted Answer

A) True 
 B)False

Support processes are the ones that directly create and deliver goods and services.

In order to increase value, an organization must do all of the following EXCEPT:

Outsourcing is the opposite of vertical integration.

Which one of the following statements regarding the Bookmaster case study is TRUE?

Which of the following terms is NOT used to describe sustainability?

The decision to purchase a good or service or a customer benefit package is based on an assessment by a customer of the perceived benefits in relation to its price.

Goods, Services, and Operations Management

Measuring Performance in Operations

Operations Strategy

Technology and Operations Management

Goods and Service Design

Process Selection, Design, and Analysis

Facility and Work Designs

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Appendix: Quality Management

Quality Control and Spc

Appendix: Queuing Analysis

Appendix: Modeling Using Linear Programming

Lean Operating Systems

Appendix: Simulation

Project Management

Appendix: Decision Analysis

Filters

Exam 2: Value Chains

Support processes are the ones that directly create and deliver goods and services.

In order to increase value, an organization must do all of the following EXCEPT:

Outsourcing is the opposite of vertical integration.

Which one of the following statements regarding the Bookmaster case study is TRUE?

Which of the following terms is NOT used to describe sustainability?

The decision to purchase a good or service or a customer benefit package is based on an assessment by a customer of the perceived benefits in relation to its price.

Goods, Services, and Operations Management

Measuring Performance in Operations

Operations Strategy

Technology and Operations Management

Goods and Service Design

Process Selection, Design, and Analysis

Facility and Work Designs

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Appendix: Quality Management

Quality Control and Spc

Appendix: Queuing Analysis

Appendix: Modeling Using Linear Programming

Lean Operating Systems

Appendix: Simulation

Project Management

Appendix: Decision Analysis

Filters