Question 1

Discuss the components, hardware, and software of a computer-integrated manufacturing system (CIMS).

Accepted Answer

\(\begin{array}{|l|l|}
\hline\text { 1. } & \begin{array}{l}
\text { Numerical control (NC) machine tools enable the machinist's skills to be duplicated by a } \
\text { programmable device that controls the movements of a tool used to make complex shapes. }
\end{array} \
\hline \text { 2. } & \text { Computer numerical control (CNC) machines are those whose operations are driven by a computer. } \
\hline2.&\text { Robots are programmable machines designed to handle materials or tools in the performance of a }\&\text { variety of tasks. }\
\hline4.&\text { Computer-aided design (CAD) and Computer-aided engineering (CAE) enable engineers to design, }\&\text { analyze, test, simulate, and "manufacture" products before they physically exist, thus ensuring that a }\&\text { product can be manufactured to specification when it is released to the shop floor. }\
\hline5.&\text { Computer-aided manufacturing (CAM) involves computer control of a manufacturing process such }\&\text { as determining tool movements and cutting speeds. }\
\hline6.&\text { Flexible manufacturing systems (FMS) consist of two or more computer-controlled machines or }\&\text { robots linked by automated handling devices such as transfer machines, conveyors, and transport }\&\text { systems. }\
\hline
\end{array}\)

Question 2

Which of the following statements regarding Bracket International (BI) case study is TRUE?

Accepted Answer

A)  BI currently uses RFID to monitor 8,850 items per day at its three factories. 
B)  RFID scan times are at least ten times faster than bar coding scan times. 
C)  BI lost its big customer, Home Depot, because it could not respond quickly enough to their changes in order size and job specifications. 
D)  The net present value analysis over five years is positive, based on case data. 
A)  BI currently uses RFID to monitor 8,850 items per day at its three factories. 
B)  RFID scan times are at least ten times faster than bar coding scan times. 
C)  BI lost its big customer, Home Depot, because it could not respond quickly enough to their changes in order size and job specifications. 
D)  The net present value analysis over five years is positive, based on case data. B

Question 3

Customer relationship management (CRM) helps firms gain competitive advantage by all of the following EXCEPT:

Accepted Answer

A)  by providing real-time transaction processing. 
B)  by segmenting markets based on demographic and behavioral characteristics 
C)  by tracking sales trends and advertising effectiveness. 
D)  by identifying which customers should be the focus of targeted marketing initiatives. 
A)  by providing real-time transaction processing. 
B)  by segmenting markets based on demographic and behavioral characteristics 
C)  by tracking sales trends and advertising effectiveness. 
D)  by identifying which customers should be the focus of targeted marketing initiatives. A

Question 4

According to the National Research Council, companies with computer-integrated manufacturing system experience have been able to _____.

Accepted Answer

A)  improve quality by a factor of ten 
B)  increase equipment utilization to 100 percent 
C)  decrease engineering design costs by up to 30 percent 
D)  reduce work-in-process time by 80 percent 
A)  improve quality by a factor of ten 
B)  increase equipment utilization to 100 percent 
C)  decrease engineering design costs by up to 30 percent 
D)  reduce work-in-process time by 80 percent

Question 5

Janice Smith is an expert at calligraphy. However, it is found that a specialized robot can imitate Janice's work perfectly. Variable costs are 75% of selling price and fixed costs are $190,000 for the robot system.
a.How many pieces must be produced to break even assuming she sells each piece for $200?
b.How many pieces must be produced to break even if she sells them for $250 and variable costs drop to 70% of selling price?

Accepted Answer

a.$200X = $190,000 + (.75)($20

Question 6

A company is considering two alternative technologies for manufacturing a product. The cost data are shown below. $\begin{array}{|l|c|c|}
\hline & \text { A } & \text { B } \
\hline \text { Fixed Cost } & \$ 10,000 & \$ 25,000 \
\hline \text { Variable Cost } & \$ 35 / \text { unit } & \$ 15 / \text { unit } \
\hline
\end{array}$ What is the breakeven volume, and under what circumstances should A be chosen?

Accepted Answer

Let X = number of units produced
For A:

Question 7

A manufacturing firm is considering three alternatives for automation. They anticipate the annual production volume to be 75,000 units. The costs for each alternative are as shown: $\begin{array}{|l|c|c|c|}
\hline &&{\text { Alternative }} \
\hline & 1 & 2 & 3 \
\hline \text { Annual Fixed Costs } & 60,000 & \$ 180,000 & \$ 300,000 \
\hline \text { Variable Cost/Unit } & \$ 0.65 & \$ 0.55 & \$ 0.40 \
\hline
\end{array}$ What sales price must be charged for Alternative 1 to break even?

Accepted Answer

A)  Less than or equal to $2.00 
B)  More than $2.00 but less than or equal to $3.00 
C)  More than $3.00 but less than or equal to $4.00 
D)  More than $4.00 but less than or equal to $5.00 
A)  Less than or equal to $2.00 
B)  More than $2.00 but less than or equal to $3.00 
C)  More than $3.00 but less than or equal to $4.00 
D)  More than $4.00 but less than or equal to $5.00

Question 8

Information technology has significantly affected health care. Which of the following is NOT an outcome?

Accepted Answer

A)  Cost reduction 
B)  Revenue enhancement 
C)  Faster exchange of handwritten charts between physicians and nurses 
D)  Improved clinical efficiency and patient care 
A)  Cost reduction 
B)  Revenue enhancement 
C)  Faster exchange of handwritten charts between physicians and nurses 
D)  Improved clinical efficiency and patient care

Question 9

Customer relationship management (CRM) systems aids in tracking sales trends and advertising effectiveness by customer and market segment.

Accepted Answer

A) True 
 B)False

Question 10

Enterprise resource planning (ERP) systems consist of a single module that is implemented to maintain the level of autonomy.

Accepted Answer

A) True 
 B)False

Question 11

Flexible manufacturing systems integrate machines or robots with automated handling devices to route work, load tools, and control operations.

Accepted Answer

A) True 
 B)False

Question 12

A firm must make a choice between a manual and a semi-automatic production process for a new product line. Following are the costs for each process:
 $\begin{array}{|l|c|c|}
\hline \text { Alternative } & \text { Fixed Cost } & \text { Variable Cost } \
\hline \text { Manual } & \$ 200,000 & \$ 85.00 \
\hline \text { Semi-Automatic } & \$ 500,000 & \$ 55.00 \
\hline
\end{array}$ 
a.Above what breakeven production quantity would the semi-automatic alternative be preferred?
b.Which process is more economical for an annual production volume of 5,000 units?
c.Which process is more economical for an annual production volume of 9,000 units?

Accepted Answer

a.$200,000 + ($85)X = $500,000 + ($55)X

Question 13

A sociotechnical system integrates technology, people, and processes.

Accepted Answer

A) True 
 B)False

Question 14

MySQL database system is an example of soft technology.

Accepted Answer

A) True 
 B)False

Question 15

Which one of the following statements concerning the Bracket International-The RFID Decision case study is TRUE?

Accepted Answer

A)  Bracket International won back the Wolf Furniture work using RFID systems. 
B)  Misreads are zero for RFID technology. 
C)  The maturity phase of the product/firm/technology life cycle is where a "fast follower" executes their adoption of technology. 
D)  Bar coding took 10 seconds to scan per item, while RFID took zero seconds to scan per item. 
A)  Bracket International won back the Wolf Furniture work using RFID systems. 
B)  Misreads are zero for RFID technology. 
C)  The maturity phase of the product/firm/technology life cycle is where a "fast follower" executes their adoption of technology. 
D)  Bar coding took 10 seconds to scan per item, while RFID took zero seconds to scan per item.

Question 16

High scalability is most related to _____.

Accepted Answer

A)  low incremental cost 
B)  high fixed cost 
C)  sales revenue 
D)  diseconomies of scale 
A)  low incremental cost 
B)  high fixed cost 
C)  sales revenue 
D)  diseconomies of scale

Question 17

If the forecast volume is less than 600 units, which technology alternative should the company choose?

Accepted Answer

A)  Technology alternative A 
B)  Technology alternative B 
A)  Technology alternative A 
B)  Technology alternative B

Question 18

A firm must make a choice between a manual and a semi-automatic production process for a new product line. The following are the costs for each process: $\begin{array}{|l|c|c|}
\hline \text { Alternative } & \text { Fixed Cost } & \text { Variable Cost } \
\hline \text { Manual } & \$ 100,000 & \$ 75.00 \
\hline \text { Semi-Automatic } & \$ 300,000 & \$ 50.00 \
\hline
\end{array}$ The breakeven volume is _____.

Accepted Answer

A)  less than or equal to 2000 units 
B)  more than 2000 but less than or equal to 4000 units 
C)  more than 4000 but less than or equal to 6000 units 
D)  more than 6000 but less than or equal to 8000 units 
A)  less than or equal to 2000 units 
B)  more than 2000 but less than or equal to 4000 units 
C)  more than 4000 but less than or equal to 6000 units 
D)  more than 6000 but less than or equal to 8000 units

Question 19

E-communication changes the operation, speed, and efficiency of the value chain.

Accepted Answer

A) True 
 B)False

Question 20

Bar codes are the modern successor to RFID tags.

Accepted Answer

A) True 
 B)False

Discuss the components, hardware, and software of a computer-integrated manufacturing system (CIMS).

Which of the following statements regarding Bracket International (BI) case study is TRUE?

Customer relationship management (CRM) helps firms gain competitive advantage by all of the following EXCEPT:

According to the National Research Council, companies with computer-integrated manufacturing system experience have been able to _____.

A company is considering two alternative technologies for manufacturing a product. The cost data are shown below. A B Fixed Cost \ 10,000 \ 25,000 Variable Cost \ 35/ unit \ 15/ unit What is the breakeven volume, and under what circumstances should A be chosen?

Information technology has significantly affected health care. Which of the following is NOT an outcome?

Customer relationship management (CRM) systems aids in tracking sales trends and advertising effectiveness by customer and market segment.

Enterprise resource planning (ERP) systems consist of a single module that is implemented to maintain the level of autonomy.

Flexible manufacturing systems integrate machines or robots with automated handling devices to route work, load tools, and control operations.

A sociotechnical system integrates technology, people, and processes.

MySQL database system is an example of soft technology.

Which one of the following statements concerning the Bracket International-The RFID Decision case study is TRUE?

High scalability is most related to _____.

If the forecast volume is less than 600 units, which technology alternative should the company choose?

A firm must make a choice between a manual and a semi-automatic production process for a new product line. The following are the costs for each process: Alternative Fixed Cost Variable Cost Manual \ 100,000 \ 75.00 Semi-Automatic \ 300,000 \ 50.00 The breakeven volume is _____.

E-communication changes the operation, speed, and efficiency of the value chain.

Bar codes are the modern successor to RFID tags.

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Operations Strategy

Goods and Service Design

Process Selection, Design, and Analysis

Facility and Work Designs

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Appendix: Quality Management

Quality Control and Spc

Appendix: Queuing Analysis

Appendix: Modeling Using Linear Programming

Lean Operating Systems

Appendix: Simulation

Project Management

Appendix: Decision Analysis

Filters

Exam 5: Technology and Operations Management

Discuss the components, hardware, and software of a computer-integrated manufacturing system (CIMS).

Which of the following statements regarding Bracket International (BI) case study is TRUE?

Customer relationship management (CRM) helps firms gain competitive advantage by all of the following EXCEPT:

According to the National Research Council, companies with computer-integrated manufacturing system experience have been able to _____.

A company is considering two alternative technologies for manufacturing a product. The cost data are shown below. A B Fixed Cost \ 10,000 \ 25,000 Variable Cost \ 35/ unit \ 15/ unit What is the breakeven volume, and under what circumstances should A be chosen?

Information technology has significantly affected health care. Which of the following is NOT an outcome?

Customer relationship management (CRM) systems aids in tracking sales trends and advertising effectiveness by customer and market segment.

Enterprise resource planning (ERP) systems consist of a single module that is implemented to maintain the level of autonomy.

Flexible manufacturing systems integrate machines or robots with automated handling devices to route work, load tools, and control operations.

A sociotechnical system integrates technology, people, and processes.

MySQL database system is an example of soft technology.

Which one of the following statements concerning the Bracket International-The RFID Decision case study is TRUE?

High scalability is most related to _____.

If the forecast volume is less than 600 units, which technology alternative should the company choose?

A firm must make a choice between a manual and a semi-automatic production process for a new product line. The following are the costs for each process: Alternative Fixed Cost Variable Cost Manual \ 100,000 \ 75.00 Semi-Automatic \ 300,000 \ 50.00 The breakeven volume is _____.

E-communication changes the operation, speed, and efficiency of the value chain.

Bar codes are the modern successor to RFID tags.

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Operations Strategy

Goods and Service Design

Process Selection, Design, and Analysis

Facility and Work Designs

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Appendix: Quality Management

Quality Control and Spc

Appendix: Queuing Analysis

Appendix: Modeling Using Linear Programming

Lean Operating Systems

Appendix: Simulation

Project Management

Appendix: Decision Analysis

Filters