Question 1

Offshoring is a phenomenon by which the same or an increased quality and quantity of goods and/or services are created using fewer natural resources.

Accepted Answer

A) True 
 B)False

Question 2

If the forecast annual production volume is 10,000 units, which technology alternative should you choose?

Accepted Answer

A)  Manual 
B)  Semi-automatic 
A)  Manual 
B)  Semi-automatic

Question 3

Discuss the role of technology in productivity.

Accepted Answer

Modern technology can improve productivi

Question 4

Computer chips and microprocessors are examples of hard technology.

Accepted Answer

A) True 
 B)False

Question 5

Enterprise resource planning systems are designed to build customer relationships and loyalty.

Accepted Answer

A) True 
 B)False

Question 6

A company is investigating two automated approaches for its production process. It has collected the following cost information about each:
 $\begin{array}{|l|c|c|}
\hline \text { Alternative } & \text { Fixed Cost } & \text { Variable Cost } \
\hline \text { CNC } & \$ 80,000 & \$ 2.75 \
\hline \text { FMS } & \$ 190,000 & \$ 1.25 \
\hline
\end{array}$
-The breakeven volume is _____.

Accepted Answer

A)  less than or equal to 20,000 units 
B)  more than 20,000 but less than or equal to 40,00 units 
C)  more than 40,000 but less than or equal to 60,000 units 
D)  more than 60,000 but less than or equal to 80,000 units 
A)  less than or equal to 20,000 units 
B)  more than 20,000 but less than or equal to 40,00 units 
C)  more than 40,000 but less than or equal to 60,000 units 
D)  more than 60,000 but less than or equal to 80,000 units

Question 7

Which of the following enables engineers to design, analyze, test, simulate, and manufacture products before they physically exist?

Accepted Answer

A)  Computer numerical control (CN
C)  machines 
B)  Computer-aided design/computer-aided engineering (CAD/CA
E)  systems 
C)  Computer-integrated manufacturing systems (CIMs) 
D)  Computer-aided manufacturing (CAM) systems 
A)  Computer numerical control (CN
C)  machines 
B)  Computer-aided design/computer-aided engineering (CAD/CA
E)  systems 
C)  Computer-integrated manufacturing systems (CIMs) 
D)  Computer-aided manufacturing (CAM) systems

Question 8

E-service refers to using the Internet and technology to provide services that create and deliver time, place, information, entertainment, and exchange value to customers and/or support the sale of goods.

Accepted Answer

A) True 
 B)False

Question 9

Computer-aided manufacturing (CAM) has advantages over conventional manufacturing approaches under many conditions. Which of the following is NOT such a condition?

Accepted Answer

A)  When homogeneous parts are manufactured 
B)  When frequent design changes are made 
C)  When the manufacturing process is complex 
D)  When expert operator skills and close control are required 
A)  When homogeneous parts are manufactured 
B)  When frequent design changes are made 
C)  When the manufacturing process is complex 
D)  When expert operator skills and close control are required

Question 10

Database systems, artificial intelligence programs, and voice-recognition software are examples of _____.

Accepted Answer

A)  hard technology 
B)  soft technology 
C)  computer numerical software 
D)  integrated operating software 
A)  hard technology 
B)  soft technology 
C)  computer numerical software 
D)  integrated operating software

Question 11

The prominent vendors of enterprise resource planning (ERP) software are SAP and Oracle.

Accepted Answer

A) True 
 B)False

Question 12

List some of the key issues that organizations face in using technology.

Accepted Answer

The key issues that

Question 13

High scalability is the capability to serve additional customers at high incremental variable costs.

Accepted Answer

A) True 
 B)False

Question 14

Scalability is a phenomenon by which the same or an increased quality and quantity of goods and/or services are created using fewer natural resources.

Accepted Answer

A) True 
 B)False

Question 15

Integrated operating systems (IOSs) include various hard and soft technologies.

Accepted Answer

A) True 
 B)False

Question 16

Rogers Manufacturing Company makes high quality canvas tents. Their production manager is considering a change from its manual system of stitching to an automated system. The following are the costs for the two systems:
 $\begin{array}{|l|c|c|}
\hline \text { System } & \text { Fixed Cost } & \text { Variable Cost } \
\hline \text { Manual } & \$ 35,000 & \$ 12.50 \
\hline \text { Automated } & \$ 80,000 & \$ 8.50 \
\hline
\end{array}$ 
a.What would the savings be if demand is 70,000 tents and the automated system is used?
b.What would the savings be if demand is 20,000 tents and the automated system is used?

Accepted Answer

a.Manual:
TC = $35,000 + ($12.50)(70,000

Question 17

Return facilitators specialize to getting reusable packaging/shipping material (containers, crates, and pallets) back to manufacturers.

Accepted Answer

A) True 
 B)False

Question 18

A company is considering two alternative technologies for manufacturing a product. The cost data are shown below. $\begin{array}{|l|c|c|}
\hline & \text { A } & \text { B } \
\hline \text { Fixed Cost } & \$ 10,000 & \$ 25,000 \
\hline \text { Variable Cost } & \$ 30 / \text { unit } & \$ 5 / \text { unit } \
\hline
\end{array}$ The breakeven volume is _____.

Accepted Answer

A)  less than or equal to 200 units 
B)  more than 200 but less than or equal to 300 units 
C)  more than 300 but less than or equal to 400 units 
D)  more than 400 units 
A)  less than or equal to 200 units 
B)  more than 200 but less than or equal to 300 units 
C)  more than 300 but less than or equal to 400 units 
D)  more than 400 units

Question 19

Technology provides the capability of eliminating many of the traditional components of value chains.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is NOT an activity handled by a return facilitator?

Accepted Answer

A)  Recommending a new supplier 
B)  Repairing the manufactured good 
C)  Requesting money back for a customer 
D)  Invoking the service guarantee 
A)  Recommending a new supplier 
B)  Repairing the manufactured good 
C)  Requesting money back for a customer 
D)  Invoking the service guarantee

Exam 5: Technology and Operations Management

Offshoring is a phenomenon by which the same or an increased quality and quantity of goods and/or services are created using fewer natural resources.

If the forecast annual production volume is 10,000 units, which technology alternative should you choose?

Discuss the role of technology in productivity.

Computer chips and microprocessors are examples of hard technology.

Enterprise resource planning systems are designed to build customer relationships and loyalty.

A company is investigating two automated approaches for its production process. It has collected the following cost information about each: Alternative Fixed Cost Variable Cost CNC \ 80,000 \ 2.75 FMS \ 190,000 \ 1.25 -The breakeven volume is _____.

Which of the following enables engineers to design, analyze, test, simulate, and manufacture products before they physically exist?

E-service refers to using the Internet and technology to provide services that create and deliver time, place, information, entertainment, and exchange value to customers and/or support the sale of goods.

Computer-aided manufacturing (CAM) has advantages over conventional manufacturing approaches under many conditions. Which of the following is NOT such a condition?

Database systems, artificial intelligence programs, and voice-recognition software are examples of _____.

The prominent vendors of enterprise resource planning (ERP) software are SAP and Oracle.

List some of the key issues that organizations face in using technology.

High scalability is the capability to serve additional customers at high incremental variable costs.

Scalability is a phenomenon by which the same or an increased quality and quantity of goods and/or services are created using fewer natural resources.

Integrated operating systems (IOSs) include various hard and soft technologies.

Return facilitators specialize to getting reusable packaging/shipping material (containers, crates, and pallets) back to manufacturers.

A company is considering two alternative technologies for manufacturing a product. The cost data are shown below. A B Fixed Cost \ 10,000 \ 25,000 Variable Cost \ 30/ unit \ 5/ unit The breakeven volume is _____.

Technology provides the capability of eliminating many of the traditional components of value chains.

Which of the following is NOT an activity handled by a return facilitator?

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Operations Strategy

Goods and Service Design

Process Selection, Design, and Analysis

Facility and Work Designs

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Appendix: Quality Management

Quality Control and Spc

Appendix: Queuing Analysis

Appendix: Modeling Using Linear Programming

Lean Operating Systems

Appendix: Simulation

Project Management

Appendix: Decision Analysis

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