Question 1

Offshoring is the same as outsourcing in terms of transferring ownership and control.

Accepted Answer

A) True 
 B)False

Question 2

The focus on value has forced many traditional goods-producing companies to reduce services for their customer benefits package.

Accepted Answer

A) True 
 B)False

Question 3

When break-even analysis is applied to an outsourcing decision, the breakeven quantity is

Accepted Answer

A) the ratio of fixed costs to the difference between variable outsourcing cost and variable in-house production cost 
B) the ratio of the difference between variable outsourcing cost and variable in-house production cost to fixed costs 
C) the product of the variable costs times the fixed costs 
D) the product of the variable costs times the production quantity 
A) the ratio of fixed costs to the difference between variable outsourcing cost and variable in-house production cost 
B) the ratio of the difference between variable outsourcing cost and variable in-house production cost to fixed costs 
C) the product of the variable costs times the fixed costs 
D) the product of the variable costs times the production quantity

Question 4

Historically, service work was outsourced before many goods-producing jobs were.

Accepted Answer

A) True 
 B)False

Question 5

The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?

Accepted Answer

A) skilled knowledge work 
B) mass customization 
C) simple service work 
D) goods-producing jobs 
A) skilled knowledge work 
B) mass customization 
C) simple service work 
D) goods-producing jobs

Question 6

____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

Accepted Answer

A) Preproduction service 
B) Value proposition 
C) Operational structure 
D) Value chain integration 
A) Preproduction service 
B) Value proposition 
C) Operational structure 
D) Value chain integration

Question 7

A supply chain is more inclusive than a value chain.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following generally does not result from vertical integration?

Accepted Answer

A) less control over cost 
B) more control over quality 
C) more complexity in managing 
D) higher levels of risk 
A) less control over cost 
B) more control over quality 
C) more complexity in managing 
D) higher levels of risk

Question 9

Contrast the two views of a value chain. What is the significance of each?

Accepted Answer

The first view is the classic process fl

Question 10

The first, second, and third waves of outsourcing experienced by the U.S. are

Accepted Answer

A) goods-producing jobs, simple service work, skilled knowledge work 
B) simple service work, goods-producing jobs, skilled knowledge work 
C) simple service work, skilled knowledge work, goods-producing jobs 
D) skilled knowledge work, simple service work, goods-producing jobs 
A) goods-producing jobs, simple service work, skilled knowledge work 
B) simple service work, goods-producing jobs, skilled knowledge work 
C) simple service work, skilled knowledge work, goods-producing jobs 
D) skilled knowledge work, simple service work, goods-producing jobs

Question 11

From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered

Accepted Answer

A) pre-production services 
B) production processes 
C) post-production services 
D) value creation 
A) pre-production services 
B) production processes 
C) post-production services 
D) value creation

Question 12

The organization that outsources still retains ownership of the outsourced process or function.

Accepted Answer

A) True 
 B)False

Question 13

Value chain integration requires consolidating information systems among suppliers, factories, distributors, and customers; managing the supply chain and scheduling factories; and studying new ways to use technology.

Accepted Answer

A) True 
 B)False

Question 14

Define value and discuss three 3) ways for organizations to increase value.

Accepted Answer

Value is the perception of the benefits

Question 15

General Electrics would be considered a multinational enterprise because it sources, markets, and produces its goods in several countries.

Accepted Answer

A) True 
 B)False

Question 16

In breakeven analysis, whenever the anticipated volume is greater than the breakeven quantity, the firm should not outsource.

Accepted Answer

A) True 
 B)False

Question 17

Forward integration might include acquiring a customer.

Accepted Answer

A) True 
 B)False

Question 18

For a restaurant, order-taking, bill payment and home delivery would be considered

Accepted Answer

A) services 
B) inputs 
C) processes 
D) outputs 
A) services 
B) inputs 
C) processes 
D) outputs

Question 19

From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered

Accepted Answer

A) pre-production services 
B) a production processes 
C) post-production services 
D) value creation 
A) pre-production services 
B) a production processes 
C) post-production services 
D) value creation

Question 20

Which of the following is not normally considered a variable cost?

Accepted Answer

A)  labor 
B)  transportation 
C)  equipment lease 
D)  material 
A)  labor 
B)  transportation 
C)  equipment lease 
D)  material

Exam 2: Value Chains

Offshoring is the same as outsourcing in terms of transferring ownership and control.

The focus on value has forced many traditional goods-producing companies to reduce services for their customer benefits package.

When break-even analysis is applied to an outsourcing decision, the breakeven quantity is

Historically, service work was outsourced before many goods-producing jobs were.

The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?

____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

A supply chain is more inclusive than a value chain.

Which of the following generally does not result from vertical integration?

Contrast the two views of a value chain. What is the significance of each?

The first, second, and third waves of outsourcing experienced by the U.S. are

From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered

The organization that outsources still retains ownership of the outsourced process or function.

Value chain integration requires consolidating information systems among suppliers, factories, distributors, and customers; managing the supply chain and scheduling factories; and studying new ways to use technology.

Define value and discuss three 3) ways for organizations to increase value.

General Electrics would be considered a multinational enterprise because it sources, markets, and produces its goods in several countries.

In breakeven analysis, whenever the anticipated volume is greater than the breakeven quantity, the firm should not outsource.

Forward integration might include acquiring a customer.

For a restaurant, order-taking, bill payment and home delivery would be considered

From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered

Which of the following is not normally considered a variable cost?

Goods, Services, and Operations Management

Measuring Performance in Operations

Operations Strategy

Technology and Operations Management

Goods and Service Design

Process Selection, Design, and Analysis

Facility and Work Design

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and Spc

Lean Operating Systems

Project Management

Work Measurement, Learning Curves, and Standards

Queuing Analysis

Modeling Using Linear Programming

Simulation

Work Measurement, Learning Curves, and Standards

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