Exam 5: Technology and Operations Management
Because of the Internet and e-commerce, all parts of the value chain can immediately know and react to changes in demand and supply. Thus, tight integration of the components of the value chain is no longer required.
False
Describe the three stages of the technology development and adoption process.
State I, Birth: At the beginning of a major technological era, enabling technologies emerge and are eagerly welcomed as revolutionary. Excitement builds as technological pioneers crowd into the field and innovations flourish. In some cases, early investors make extraordinary profits, fueling speculation, chaos and investment mania, even "irrational exuberance."
Stage II, Turbulence: Over investment and over capacity burst the bubble of the new technology's progress. Sometimes linked to a slowing economy, stock prices drop and even crash. Some investors lose everything; some companies fold. Investment halts as financiers retrench. Observers may declare the technology dead but the story is by no means over.
Stage III, Build-out: Confidence returns. Real value emerges. Missing components of the technology are put in place, leading to full implementation. The technology penetrates the economy as other industries organize around it and businesses adjust to take full advantage of it. Sustained investment yields robust returns. The technology becomes the driving engine of the economy.
Discuss the role of technology on productivity.
Modern technology can improve productivity and quality dramatically, increase the flexibility needed to respond rapidly to changing customer demands, enhance working conditions and improve wages because of higher skill levels required. Technology can also free workers from onerous and dangerous jobs such as sanding and painting automobile bodies, and enable them to engage in more creative and knowledge-intensive tasks. Technology leads to entirely new products and even new industries.
E-Service refers to using the Internet and technology to provide services that create and deliver time, place, information, entertainment and exchange value to customers and/or support the sale of goods.
Industrial robots automate the skills that most humans can readily perform.
Janice Smith is an expert at calligraphy. However, it is found that a specialized robot can imitate Janice's work perfectly. Variable costs are 75% of selling price and fixed costs are $190,000 for the robot system.
a. How many pieces must be produced to break even assuming she sells each piece for $200?
b. How many pieces must be produced to break even if she sells them for $250 and variable costs drop to 70% of selling price?
Which of the following would not be included in a typical Customer Relationship Management System CRM)?
Allied Inc. is considering the purchase of a new piece of equipment. Relevant data are shown below.
Annual Fixed Cost \ 700,000 Variable Cost per Unit \ 750 Revenue per Unit \ 200
a.Using this information, determine the break-even volume.
b.If the anticipated demand for the product is 5,000 units, should Allied purchase the new equipment?
All of the following are benefits of adopting technology except
A company such as eBay relies more on soft technology than hard technology.
Amazon.com would be an example of a customer-to-customer value chain.
Information technology has significantly affected health care. Which of the following is not an outcome?
A principal advantage of numerical control NC) is that an operator has only to load and unload parts and push a button to begin processing, and thus can tend several NC machines at one work center.
Flexible manufacturing systems integrate machines or robots with automated handling devices to route work, load tools, and control operations.
Highgrove Industries must decide which process technology to adopt given the information below.
Price per unit \ 3 \ 3 \ 3 Fixed costs per year \ 80,000 \ 120,000 \ 130,000 Variable costs per unit \ 2.20 \ 1.85 \ 1.65
Which one of the process technologies would you recommend they adopt based on breakeven analysis if they wish to minimize demand risks?
The acronym ICT stands for Information and Communication Technology.
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