Exam 1: Introduction to Operations

The objective of supply chain management is to have every member of the chain compete against each other to enhance competitive abilities.

In what ways do service organizations differ from manufacturing organizations?

What is a philosophy that aggressively seeks to improve product quality by eliminating causes of product defects and making quality an all-encompassing organizational philosophy?

Which business function is responsible for sales,generating customer demand,and understanding customer wants and needs?

Manufacturers often provide services like

An example of an operation that does not add value is making a wedding cake.

ISO 14000 standards provide guidelines for what?

Which of the following is not true with respect to strategic and tactical decisions?

Which initially successful web-based home delivery company had to shut down in 2001 due to inadequate management of its operations?

Which of the following historical figures would probably have the most different management style from the others?

The Hawthorne effect is that workers are motivated by the attention they are given.

What are the two key features of scientific management?

List at least seven different possible inputs to a transformation process.

Today many corporate CEOs have come through the ranks of operations.

While service and manufacturing firms contribute more to the economy and offer more jobs at all levels,________________________ are also important to our lives and the economy.

What is the basic approach for business process reengineering and what are its major impacts?

Increasing the level of responsibility of a job by adding planning and coordination tasks is called job enrichment.

What percentage of total non-farm jobs in the U.S.economy comes from service-producing industries?

What are software solutions that allow the firm to collect customer-specific data?

OM's transformation role is to add value.Value added is