Question 1

Companies that have low customer contact and are capital intensive,yet provide a service,are called service factories.

Accepted Answer

A) True 
 B)False

Question 2

At the GAP,which function plans and coordinates all the resources needed to design,produce,and deliver the merchandise to its various retail locations?

Accepted Answer

A) engineering 
B) human resources 
C) marketing 
D) operations management 
E) purchasing 
A) engineering 
B) human resources 
C) marketing 
D) operations management 
E) purchasing

Question 3

The Industrial Revolution started in the 1770s with the development of a number of inventions that relied on machine power instead of human power.

Accepted Answer

A) True 
 B)False

Question 4

What must companies focus on in order to survive in today's business environment?

Accepted Answer

quality,time-based c

Question 5

Which of the following is not primarily performed by the operation management function?

Accepted Answer

A) job design and work measurement 
B) advertising strategy 
C) location analysis 
D) quality management 
E) facility layout 
A) job design and work measurement 
B) advertising strategy 
C) location analysis 
D) quality management 
E) facility layout

Question 6

Service providers' "back room" activities,like ________________________,often have manufacturing characteristics like ________________________.

Accepted Answer

Check and credit card transaction proces

Question 7

Which famous economist once suggested that,"The production problem has been solved."?

Accepted Answer

A) John Nash 
B) Irving Fisher 
C) John Kenneth Galbraith 
D) Adam Smith 
E) John Maynard Keynes 
A) John Nash 
B) Irving Fisher 
C) John Kenneth Galbraith 
D) Adam Smith 
E) John Maynard Keynes

Question 8

Which of the following is an example of a "back room" operation for an airline company?

Accepted Answer

A) serving food and drinks to passengers 
B) collecting tickets and checking passengers in at the gate 
C) loading luggage onto the airplane 
D) demonstrating use of the seat belt and other safety features of the airplane 
E) assisting passengers in getting off of the plane 
A) serving food and drinks to passengers 
B) collecting tickets and checking passengers in at the gate 
C) loading luggage onto the airplane 
D) demonstrating use of the seat belt and other safety features of the airplane 
E) assisting passengers in getting off of the plane

Question 9

Worker participation in decision making is a key feature of scientific management.

Accepted Answer

A) True 
 B)False

Question 10

What were the major impacts on operations management that resulted from the widespread use of computers in the 1970s?

Accepted Answer

using quantitative models on a

Question 11

What operations management approaches came out of the scientific management movement?

Accepted Answer

moving assembly lines,stopwatc

Question 12

A company with a low customer contact that is capital intensive is called:

Accepted Answer

A) a farm 
B) manufacturing 
C) quasi-manufacturing 
D) service 
E) Industrial era operations management 
A) a farm 
B) manufacturing 
C) quasi-manufacturing 
D) service 
E) Industrial era operations management

Question 13

The creator of scientific management believed that worker productivity was governed by scientific laws.

Accepted Answer

A) True 
 B)False

Question 14

All business functions need ______________from operations management while operations managers are highly dependent on______ from _____ _______ to perform their jobs.

Accepted Answer

Informatio

Question 15

Operations management personnel perform a variety of functions,including all of the following except ___________________.

Accepted Answer

A) analyzing production problems 
B) analyzing potential mergers 
C) developing forecasts 
D) developing employee schedules 
E) monitoring inventory 
A) analyzing production problems 
B) analyzing potential mergers 
C) developing forecasts 
D) developing employee schedules 
E) monitoring inventory

Question 16

What was Frederick W.Taylor's background?

Accepted Answer

A) physics 
B) human resources management 
C) operations research 
D) psychology 
E) engineering 
A) physics 
B) human resources management 
C) operations research 
D) psychology 
E) engineering

Question 17

The highest percentage of transactions on the internet occurs between businesses and their customers (B2C).

Accepted Answer

A) True 
 B)False

Question 18

Why are operations management decisions typically more complex for large companies than for small companies?

Accepted Answer

Because of the size and scope

Question 19

Operations management is a result of a single event,the industrial revolution.

Accepted Answer

A) True 
 B)False

Question 20

An example of a transformation is waiting to see the doctor.

Accepted Answer

A) True 
 B)False

Companies that have low customer contact and are capital intensive,yet provide a service,are called service factories.

At the GAP,which function plans and coordinates all the resources needed to design,produce,and deliver the merchandise to its various retail locations?

The Industrial Revolution started in the 1770s with the development of a number of inventions that relied on machine power instead of human power.

What must companies focus on in order to survive in today's business environment?

Which of the following is not primarily performed by the operation management function?

Service providers' "back room" activities,like ,often have manufacturing characteristics like .

Which famous economist once suggested that,"The production problem has been solved."?

Which of the following is an example of a "back room" operation for an airline company?

Worker participation in decision making is a key feature of scientific management.

What were the major impacts on operations management that resulted from the widespread use of computers in the 1970s?

What operations management approaches came out of the scientific management movement?

A company with a low customer contact that is capital intensive is called:

The creator of scientific management believed that worker productivity was governed by scientific laws.

All business functions need __________from operations management while operations managers are highly dependent on from _ _____ to perform their jobs.

Operations management personnel perform a variety of functions,including all of the following except ___________________.

What was Frederick W.Taylor's background?

The highest percentage of transactions on the internet occurs between businesses and their customers (B2C).

Why are operations management decisions typically more complex for large companies than for small companies?

Operations management is a result of a single event,the industrial revolution.

An example of a transformation is waiting to see the doctor.

Operations Strategy and Competitiveness

Product Design and Process Selection

E-Commerce and Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Independent Demand Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: an Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

Exam 1: Introduction to Operations

Companies that have low customer contact and are capital intensive,yet provide a service,are called service factories.

At the GAP,which function plans and coordinates all the resources needed to design,produce,and deliver the merchandise to its various retail locations?

The Industrial Revolution started in the 1770s with the development of a number of inventions that relied on machine power instead of human power.

What must companies focus on in order to survive in today's business environment?

Which of the following is not primarily performed by the operation management function?

Service providers' "back room" activities,like ________________________,often have manufacturing characteristics like ________________________.

Which famous economist once suggested that,"The production problem has been solved."?

Which of the following is an example of a "back room" operation for an airline company?

Worker participation in decision making is a key feature of scientific management.

What were the major impacts on operations management that resulted from the widespread use of computers in the 1970s?

What operations management approaches came out of the scientific management movement?

A company with a low customer contact that is capital intensive is called:

The creator of scientific management believed that worker productivity was governed by scientific laws.

All business functions need ______________from operations management while operations managers are highly dependent on______ from _____ _______ to perform their jobs.

Operations management personnel perform a variety of functions,including all of the following except ___________________.

What was Frederick W.Taylor's background?

The highest percentage of transactions on the internet occurs between businesses and their customers (B2C).

Why are operations management decisions typically more complex for large companies than for small companies?

Operations management is a result of a single event,the industrial revolution.

An example of a transformation is waiting to see the doctor.

Operations Strategy and Competitiveness

Product Design and Process Selection

E-Commerce and Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Independent Demand Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: an Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

Service providers' "back room" activities,like ,often have manufacturing characteristics like .

All business functions need __________from operations management while operations managers are highly dependent on from _ _____ to perform their jobs.