A) the concept that all employees are valuable contributors to a firm's business,and should be entrusted with decisions regarding their work. B) the redesigning of business processes to improve performance,quality,and productivity. C) a program certifying that a factory,laboratory,or office has met the quality management standards of the International Organization for Standardization. D) a certification program attesting to the fact that a factory,laboratory,or office has improved environmental performance. E) the principle of looking at the supply chain as a whole in order to improve the overall flow through the system. A) the concept that all employees are valuable contributors to a firm's business,and should be entrusted with decisions regarding their work. B) the redesigning of business processes to improve performance,quality,and productivity. C) a program certifying that a factory,laboratory,or office has met the quality management standards of the International Organization for Standardization. D) a certification program attesting to the fact that a factory,laboratory,or office has improved environmental performance. E) the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

Exam 12: Increasing Productivity and Quality

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According to a study by the Organisation for Economic Co-operation and Development,productivity levels in 23 participating countries varied significantly.What factors affect the productivity differences between nations?

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Question 81

The productivity of a business is important to

(Multiple Choice)

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Question 82

What is a quality/cost study?

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Question 83

ISO certification would ideally mean that goods would be produced at the same level of quality even if all employees were replaced by a new set of workers.

(True/False)

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Question 84

The filling machine operator at Honey Nuggets weighs a box of cereal from the production line every 15 minutes.Where is she likely to record the data?

(Multiple Choice)

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Question 85

Don claimed that when he went to a retail store,he did not receive prompt service.Don was complaining about which criterion of service quality?

(Multiple Choice)

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Question 86

ISO 14000 is

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Question 87

What is statistical process control?

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Question 88

Workers at Cain Ltd.are trying to track down the causes of quality problems by looking at issues such as personnel,procedures,materials,and equipment.They are probably using a fishbone diagram.

(True/False)

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Question 89

Quality assurance includes all the activities necessary for getting high-quality goods and services into the marketplace.

(True/False)

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Question 90

If a country's labour force is 200 million people,and its GDP is $5 billion,what is labour productivity?

(Multiple Choice)

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Question 91

What is the formula for labour productivity for a country?

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Question 92

If a nation's productivity drops as compared to competing nations,it will experience

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Question 93

Internal benchmarking is generally favoured over external benchmarking because of the difficulty of getting information about other companies' practices.

(True/False)

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Question 94

Which of the following is most effective for improving success in quality efforts?

(Multiple Choice)

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Question 95

Productivity considers both the amounts and the quality of what is produced.

(True/False)

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Question 96

Harry needs to receive accurate information about variation in the production process,so he should do a

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Question 97

In planning for quality,managers must set goals for both performance quality and quality reliability.

(True/False)

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Question 98

Give an example of an internal failure.

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Question 99

Which term identifies the results of a quality/cost study that identified defective products that reached customers?

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Question 100

Showing 81 - 100 of 175

According to a study by the Organisation for Economic Co-operation and Development,productivity levels in 23 participating countries varied significantly.What factors affect the productivity differences between nations?

The productivity of a business is important to

What is a quality/cost study?

ISO certification would ideally mean that goods would be produced at the same level of quality even if all employees were replaced by a new set of workers.

The filling machine operator at Honey Nuggets weighs a box of cereal from the production line every 15 minutes.Where is she likely to record the data?

Don claimed that when he went to a retail store,he did not receive prompt service.Don was complaining about which criterion of service quality?

ISO 14000 is

What is statistical process control?

Workers at Cain Ltd.are trying to track down the causes of quality problems by looking at issues such as personnel,procedures,materials,and equipment.They are probably using a fishbone diagram.

Quality assurance includes all the activities necessary for getting high-quality goods and services into the marketplace.

If a country's labour force is 200 million people,and its GDP is $5 billion,what is labour productivity?

What is the formula for labour productivity for a country?

If a nation's productivity drops as compared to competing nations,it will experience

Internal benchmarking is generally favoured over external benchmarking because of the difficulty of getting information about other companies' practices.

Which of the following is most effective for improving success in quality efforts?

Productivity considers both the amounts and the quality of what is produced.

Harry needs to receive accurate information about variation in the production process,so he should do a

In planning for quality,managers must set goals for both performance quality and quality reliability.

Give an example of an internal failure.

Which term identifies the results of a quality/cost study that identified defective products that reached customers?

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Motivating and Leading Employees

Producing Goods and Services

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

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