Exam 12: Increasing Productivity and Quality

Pauline is an operator monitoring a production process.Which one of the following should she use during the production process to monitor quality of the product?

Raymond is heading a team that has reached the second step in the re-engineering process.Which of the following are key resources that Raymond and his team will need at this stage of the process?

The quality program that is being adopted by many multinational firms is

Which is the best description of competitive product analysis?

The fifth step in the re-engineering process is to create a new process design.Which of the following are the key resources needed for this step?

Which country has the highest economic output per hour?

How does the use of statistical process control methods serve to improve the quality of a firm's products?

_________ is focused on improving the overall flow through a system by having various companies working closely together.

Which term captures the idea that quality belongs to each person who creates it while performing a job?

Continuous improvement is

With respect to the management of quality,which of the following is correct?

Productivity differences from nation to nation are largely the result of one key factor: differences in human skills.

Supply chains are critical for the production of physical goods,but less important for services.

When a firm buys a new fleet of trucks,or a new state-of-the-art machine,this is likely to increase ________ productivity.

What is value-added analysis?

Barden Corp.tracks its performance over time in order to evaluate progress and set goals for improvement.It is using

When Motorola wanted to reduce the time between receipt and delivery of a customer's order for cellular phones,it studied Domino's Pizza procedures for delivery cycles.This is an example of

What is employee empowerment?

"Fishbone diagrams" are designed to

In his annual motivational talk to his employees,CEO Marvin Garden stressed that no defects are tolerable and that all employees are responsible for maintaining quality standards.Marvin was promoting