A) the concept that all employees are valuable contributors to a firm's business,and should be entrusted with decisions regarding their work. B) a program certifying that a factory,laboratory,or office has met the quality management standards of the International Organization for Standardization. C) the principle of looking at the supply chain as a whole in order to improve the overall flow through the system. D) a certification program attesting to the fact that a factory,laboratory,or office has improved environmental performance. E) the redesigning of business processes to improve performance,quality,and productivity. A) the concept that all employees are valuable contributors to a firm's business,and should be entrusted with decisions regarding their work. B) a program certifying that a factory,laboratory,or office has met the quality management standards of the International Organization for Standardization. C) the principle of looking at the supply chain as a whole in order to improve the overall flow through the system. D) a certification program attesting to the fact that a factory,laboratory,or office has improved environmental performance. E) the redesigning of business processes to improve performance,quality,and productivity.

Exam 12: Increasing Productivity and Quality

Maytag is able to get premium prices for its appliances because they are perceived as offering more advanced features and longer life than competing brands.Maytag's products demonstrate

(Multiple Choice)

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Question 141

Caterpillar Financial Services changed its whole payments and financing process by improving equipment,retraining employees,and connecting customers to the company's data base.This was an example of

(Multiple Choice)

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Question 142

When new versions of software include features not in previous editions,the vendors are demonstrating

(Multiple Choice)

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Question 143

How does high productivity give a company a competitive edge?

(Essay)

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Question 144

When fashion house Louis Vuitton revamped its system in order to ensure that retailers would always have "hot" items available,this was an example of effective

(Multiple Choice)

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Question 145

Economic output per hour worked differs from nation to nation.This is due to all of the following factors except

(Multiple Choice)

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Question 146

Additional wealth from higher productivity can be shared among workers in the form of higher wages,but not among investors or customers.

(True/False)

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Question 147

Price is one of the five criteria that customers use to judge service quality.

(True/False)

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Question 148

An airport manager was trying to find out why his facility had so many delayed departures.He systematically looked at various possible causes,including personnel,equipment,materials,and procedures.He was probably using statistical process control.

(True/False)

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Question 149

ISO 9000 is

(Multiple Choice)

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Question 150

Give an example of an external failure.

(Essay)

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Question 151

When Toshiba takes apart a Xerox photocopier and tests each component,this is an example of a quality/cost study.

(True/False)

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Question 152

Firms with increasing productivity rates can provide higher wage increases to employees more easily than firms with declining productivity rates.

(True/False)

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Question 153

Which of the following is an example of a business process?

(Multiple Choice)

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Question 154

If Toshiba buys a Xerox copier and then takes it apart to determine how well Toshiba's components perform compared to Xerox's,this is an example of

(Multiple Choice)

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Question 155

Supply chain strategy is based on the idea that each member of the chain should work individually so as to maximize efficiency as profit for the total chain.

(True/False)

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Question 156

What is the purpose of a process capability study?

(Multiple Choice)

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Question 157

Applying the concept of quality ownership results in an increase in the power and authority of the quality control department and its inspectors.

(True/False)

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Question 158

Continuous improvement is an ongoing commitment to improving products and processes in the pursuit of ever-increasing customer satisfaction.

(True/False)

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Question 159

Which of the following is correct with regard to the issue of productivity?

(Multiple Choice)

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Question 160

Showing 141 - 160 of 175

Maytag is able to get premium prices for its appliances because they are perceived as offering more advanced features and longer life than competing brands.Maytag's products demonstrate

Caterpillar Financial Services changed its whole payments and financing process by improving equipment,retraining employees,and connecting customers to the company's data base.This was an example of

When new versions of software include features not in previous editions,the vendors are demonstrating

How does high productivity give a company a competitive edge?

When fashion house Louis Vuitton revamped its system in order to ensure that retailers would always have "hot" items available,this was an example of effective

Economic output per hour worked differs from nation to nation.This is due to all of the following factors except

Additional wealth from higher productivity can be shared among workers in the form of higher wages,but not among investors or customers.

Price is one of the five criteria that customers use to judge service quality.

An airport manager was trying to find out why his facility had so many delayed departures.He systematically looked at various possible causes,including personnel,equipment,materials,and procedures.He was probably using statistical process control.

ISO 9000 is

Give an example of an external failure.

When Toshiba takes apart a Xerox photocopier and tests each component,this is an example of a quality/cost study.

Firms with increasing productivity rates can provide higher wage increases to employees more easily than firms with declining productivity rates.

Which of the following is an example of a business process?

If Toshiba buys a Xerox copier and then takes it apart to determine how well Toshiba's components perform compared to Xerox's,this is an example of

Supply chain strategy is based on the idea that each member of the chain should work individually so as to maximize efficiency as profit for the total chain.

What is the purpose of a process capability study?

Applying the concept of quality ownership results in an increase in the power and authority of the quality control department and its inspectors.

Continuous improvement is an ongoing commitment to improving products and processes in the pursuit of ever-increasing customer satisfaction.

Which of the following is correct with regard to the issue of productivity?

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Motivating and Leading Employees

Producing Goods and Services

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

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