Question 1

What is productivity?

Accepted Answer

Productivity is the measure of

Question 2

When Dominic visited a local retail store,he was waited on by a clerk who didn't know what he was talking about.Dominic had a negative experience with which criterion of service quality?

Accepted Answer

A)  Reliability 
B)  Responsiveness 
C)  Assurance 
D)  Empathy 
E)  Tangibles 
A)  Reliability 
B)  Responsiveness 
C)  Assurance 
D)  Empathy 
E)  Tangibles

Question 3

What is the purpose of statistical process control?

Accepted Answer

A)  To analyze variations in department productivity 
B)  To analyze variations in department quality 
C)  To analyze variations in production data 
D)  To identify a firm's current costs 
E)  To compare the firm against its key competitors 
A)  To analyze variations in department productivity 
B)  To analyze variations in department quality 
C)  To analyze variations in production data 
D)  To identify a firm's current costs 
E)  To compare the firm against its key competitors

Question 4

What is ISO 14000?

Accepted Answer

ISO 14000 is a certification p

Question 5

What is benchmarking?

Accepted Answer

Benchmarking is the process by

Question 6

Performance quality refers to the consistency of product quality from unit to unit.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following reflects the value of the resources used to create outputs?

Accepted Answer

A)  Inputs 
B)  Quality 
C)  Outputs 
D)  Transformation 
E)  Productivity 
A)  Inputs 
B)  Quality 
C)  Outputs 
D)  Transformation 
E)  Productivity

Question 8

The supply chain typically excludes

Accepted Answer

A)  customers. 
B)  retailers. 
C)  suppliers. 
D)  distributors. 
E)  investors. 
A)  customers. 
B)  retailers. 
C)  suppliers. 
D)  distributors. 
E)  investors.

Question 9

A decline in productivity shrinks a nation's total wealth; this means that any one person's increase in wealth can come only at the expense of others in the society.

Accepted Answer

A) True 
 B)False

Question 10

Toyota's reputation for producing very few "lemons" is an illustration of

Accepted Answer

A)  quality reliability. 
B)  quality control. 
C)  quality assurance. 
D)  quality ownership. 
E)  performance quality. 
A)  quality reliability. 
B)  quality control. 
C)  quality assurance. 
D)  quality ownership. 
E)  performance quality.

Question 11

In companies that adopt the total quality management approach,a separate quality control department is crucial.

Accepted Answer

A) True 
 B)False

Question 12

The principle that employees should be entrusted with decisions regarding their work is

Accepted Answer

A)  employee training. 
B)  employee empowerment. 
C)  work teams. 
D)  delegation. 
E)  employee-directed. 
A)  employee training. 
B)  employee empowerment. 
C)  work teams. 
D)  delegation. 
E)  employee-directed.

Question 13

Tijen's team is at the fifth step in the re-engineering process.What activities must Tijen manage to effectively complete this step?

Accepted Answer

A)  Eliminate all waste work and apply the tools for process redesign to determine the best practices for adding value for customers 
B)  Determine which process,if changed,will yield best improvement and determine how it might be changed and at what cost 
C)  Show value that will be added for customers and for the company 
D)  Determine if the information technology exists for the re-engineered process and if the organizational culture is ready for the change 
E)  Diagnose the current process to understand how it relates to other processes,and identify value-adding steps versus wasteful steps in the current process 
A)  Eliminate all waste work and apply the tools for process redesign to determine the best practices for adding value for customers 
B)  Determine which process,if changed,will yield best improvement and determine how it might be changed and at what cost 
C)  Show value that will be added for customers and for the company 
D)  Determine if the information technology exists for the re-engineered process and if the organizational culture is ready for the change 
E)  Diagnose the current process to understand how it relates to other processes,and identify value-adding steps versus wasteful steps in the current process

Question 14

TQM starts by focusing on which of the following parts of the business?

Accepted Answer

A)  Employees 
B)  Customers 
C)  Suppliers 
D)  Competitors 
E)  Investors 
A)  Employees 
B)  Customers 
C)  Suppliers 
D)  Competitors 
E)  Investors

Question 15

Both productivity and quality improvements require

Accepted Answer

A)  knowledge of current cost levels. 
B)  paying attention to customer needs. 
C)  total productivity ratios and quality/cost studies. 
D)  competitive product analysis. 
E)  statistical process control. 
A)  knowledge of current cost levels. 
B)  paying attention to customer needs. 
C)  total productivity ratios and quality/cost studies. 
D)  competitive product analysis. 
E)  statistical process control.

Question 16

Mark is heading a team that has reached the third step in the re-engineering process.Which of the following are key resources needed for Mark and his team at this stage of the process?

Accepted Answer

A)  Process flow analysis; process mapping 
B)  Information technology; business culture management 
C)  Teamwork; customer focus 
D)  Process analysis skills; customer focus 
E)  Company vision statement; awareness of competitive status 
A)  Process flow analysis; process mapping 
B)  Information technology; business culture management 
C)  Teamwork; customer focus 
D)  Process analysis skills; customer focus 
E)  Company vision statement; awareness of competitive status

Question 17

Statistical process control methods allow managers to analyze variations in production.

Accepted Answer

A) True 
 B)False

Question 18

What is total quality management?

Accepted Answer

Total quality management is th

Question 19

Marshall Corp.began its re-engineering project by identifying the business activity that needed to be changed.Its next step is to diagnose the current process to identify its strengths and weaknesses.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is the best description of quality?

Accepted Answer

A)  A product's fitness for use by consumers 
B)  How closely a product adheres to quality standards 
C)  A measurement of how much is produced relative to the resources used to produce the product or service 
D)  The additional output in the current year compared to the output for the previous year 
E)  A measurement of how much is produced 
A)  A product's fitness for use by consumers 
B)  How closely a product adheres to quality standards 
C)  A measurement of how much is produced relative to the resources used to produce the product or service 
D)  The additional output in the current year compared to the output for the previous year 
E)  A measurement of how much is produced

What is productivity?

When Dominic visited a local retail store,he was waited on by a clerk who didn't know what he was talking about.Dominic had a negative experience with which criterion of service quality?

What is the purpose of statistical process control?

What is ISO 14000?

What is benchmarking?

Performance quality refers to the consistency of product quality from unit to unit.

Which of the following reflects the value of the resources used to create outputs?

The supply chain typically excludes

A decline in productivity shrinks a nation's total wealth; this means that any one person's increase in wealth can come only at the expense of others in the society.

Toyota's reputation for producing very few "lemons" is an illustration of

In companies that adopt the total quality management approach,a separate quality control department is crucial.

The principle that employees should be entrusted with decisions regarding their work is

Tijen's team is at the fifth step in the re-engineering process.What activities must Tijen manage to effectively complete this step?

TQM starts by focusing on which of the following parts of the business?

Both productivity and quality improvements require

Mark is heading a team that has reached the third step in the re-engineering process.Which of the following are key resources needed for Mark and his team at this stage of the process?

Statistical process control methods allow managers to analyze variations in production.

What is total quality management?

Marshall Corp.began its re-engineering project by identifying the business activity that needed to be changed.Its next step is to diagnose the current process to identify its strengths and weaknesses.

Which of the following is the best description of quality?

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Motivating and Leading Employees

Producing Goods and Services

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

Exam 12: Increasing Productivity and Quality

What is productivity?

When Dominic visited a local retail store,he was waited on by a clerk who didn't know what he was talking about.Dominic had a negative experience with which criterion of service quality?

What is the purpose of statistical process control?

What is ISO 14000?

What is benchmarking?

Performance quality refers to the consistency of product quality from unit to unit.

Which of the following reflects the value of the resources used to create outputs?

The supply chain typically excludes

A decline in productivity shrinks a nation's total wealth; this means that any one person's increase in wealth can come only at the expense of others in the society.

Toyota's reputation for producing very few "lemons" is an illustration of

In companies that adopt the total quality management approach,a separate quality control department is crucial.

The principle that employees should be entrusted with decisions regarding their work is

Tijen's team is at the fifth step in the re-engineering process.What activities must Tijen manage to effectively complete this step?

TQM starts by focusing on which of the following parts of the business?

Both productivity and quality improvements require

Mark is heading a team that has reached the third step in the re-engineering process.Which of the following are key resources needed for Mark and his team at this stage of the process?

Statistical process control methods allow managers to analyze variations in production.

What is total quality management?

Marshall Corp.began its re-engineering project by identifying the business activity that needed to be changed.Its next step is to diagnose the current process to identify its strengths and weaknesses.

Which of the following is the best description of quality?

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Motivating and Leading Employees

Producing Goods and Services

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters