Question 1

0! = _________?

Accepted Answer

A)  0 
B)  1 
C)  undefined 
D)  F1F1F1S1?F1F1F101 
E)  F1F1F1S1?F1F1F10 
A)  0 
B)  1 
C)  undefined 
D)  F1F1F1S1?F1F1F101 
E)  F1F1F1S1?F1F1F10

Question 2

Discrete-event simulation of products allows the customer to define the system, arrival, and service patterns.

Accepted Answer

A) True 
 B)False

Question 3

Customers walk into a bank at an average rate of 20 per hour. On average, there are 5 people waiting in line to be served. How long does the average customer wait in line?

Accepted Answer

A)  15 minutes 
B)  0.25 minutes 
C)  4 minutes 
D)  3 minutes 
E)  8 minutes 
A)  15 minutes 
B)  0.25 minutes 
C)  4 minutes 
D)  3 minutes 
E)  8 minutes

Question 4

Which of the following is least likely to be considered a finite customer population?

Accepted Answer

A)  subassemblies in a just-in-time manufacturing environment 
B)  fast food restaurant employees waiting to use the restroom 
C)  planes waiting to take off at an airport 
D)  a class of 10 students who might visit their professor during office hours 
E)  cars taking Exit 76 off of a freeway during rush hour 
A)  subassemblies in a just-in-time manufacturing environment 
B)  fast food restaurant employees waiting to use the restroom 
C)  planes waiting to take off at an airport 
D)  a class of 10 students who might visit their professor during office hours 
E)  cars taking Exit 76 off of a freeway during rush hour

Question 5

How could you change the customer arrival rate of a waiting line system?

Accepted Answer

One could provide discounts or

Question 6

For a single-server, single-line, single-phase waiting line system, where F1F1F1S1F1F1F10 represents the mean arrival rate of customers and F1F1F1S1F1F1F10 represents the mean service rate, what is the formula for the average time spent in the system?

Accepted Answer

A)  F1F1F1S1F1F1F10 / F1F1F1S1F1F1F10 
B)  F1F1F1S1F1F1F10 / (F1F1F1S1F1F1F10F1F1F1S1F1F1F10F1F1F1S1F1F1F10) 
C)  F1F1F1S1F1F1F102 / F1F1F1S1F1F1F10(F1F1F1S1F1F1F10F1F1F1S1F1F1F10F1F1F1S1F1F1F10) 
D)  1 / (F1F1F1S1F1F1F10F1F1F1S1F1F1F10F1F1F1S1F1F1F10) 
E)  F1F1F1S1F1F1F10 / F1F1F1S1F1F1F10(F1F1F1S1F1F1F10F1F1F1S1F1F1F10F1F1F1S1F1F1F10) 
A)  F1F1F1S1F1F1F10 / F1F1F1S1F1F1F10 
B)  F1F1F1S1F1F1F10 / (F1F1F1S1F1F1F10F1F1F1S1F1F1F10F1F1F1S1F1F1F10) 
C)  F1F1F1S1F1F1F102 / F1F1F1S1F1F1F10(F1F1F1S1F1F1F10F1F1F1S1F1F1F10F1F1F1S1F1F1F10) 
D)  1 / (F1F1F1S1F1F1F10F1F1F1S1F1F1F10F1F1F1S1F1F1F10) 
E)  F1F1F1S1F1F1F10 / F1F1F1S1F1F1F10(F1F1F1S1F1F1F10F1F1F1S1F1F1F10F1F1F1S1F1F1F10)

Question 7

Which of the following is not an assumption of the waiting line models presented in the textbook?

Accepted Answer

A)  the customers are patient 
B)  customers come from an infinite population 
C)  customer arrival rate is described by a Poisson distribution 
D)  service times are described by an exponential distribution 
E)  in a multi-phase system, a server can serve more than one customer at a time 
A)  the customers are patient 
B)  customers come from an infinite population 
C)  customer arrival rate is described by a Poisson distribution 
D)  service times are described by an exponential distribution 
E)  in a multi-phase system, a server can serve more than one customer at a time

Question 8

Channel and server are synonymous in waiting line terminology.

Accepted Answer

A) True 
 B)False

Question 9

Reneging occurs when a customer enters a waiting line but decides to exit before being served.

Accepted Answer

A) True 
 B)False

Question 10

Most larger-scale waiting line systems use ________ simulation.

Accepted Answer

A)  finite queue 
B)  finite customer 
C)  nonexponential arrival 
D)  discrete-event 
E)  multi-phase 
A)  finite queue 
B)  finite customer 
C)  nonexponential arrival 
D)  discrete-event 
E)  multi-phase

Question 11

Which of the following is not an assumption of the waiting line models presented in the textbook?

Accepted Answer

A)  balking is not allowed 
B)  reneging is not allowed 
C)  jockeying is allowed 
D)  customer arrival rate is described by a Poisson distribution 
E)  service times are described by an exponential distribution 
A)  balking is not allowed 
B)  reneging is not allowed 
C)  jockeying is allowed 
D)  customer arrival rate is described by a Poisson distribution 
E)  service times are described by an exponential distribution

Question 12

Which of the following is not considered to be a valid performance measure of a waiting line system?

Accepted Answer

A)  the priority used for controlling the line 
B)  the average number of customers waiting in line 
C)  the average number of customers in the system 
D)  the average amount of time customers spend waiting 
E)  the system utilization rate 
A)  the priority used for controlling the line 
B)  the average number of customers waiting in line 
C)  the average number of customers in the system 
D)  the average amount of time customers spend waiting 
E)  the system utilization rate

Question 13

What occurs when a customer enters a waiting line but decides to exit before being served?

Accepted Answer

A)  balking 
B)  walking 
C)  reneging 
D)  vacillating 
E)  jockeying 
A)  balking 
B)  walking 
C)  reneging 
D)  vacillating 
E)  jockeying

Question 14

Service rate must be _____________ than __________ rate.

Accepted Answer

The answer of Service rate must be _____________ than __________...

Question 15

_________ _________ are used to gain useful information about waiting line systems.

Accepted Answer

Performanc

Question 16

Customers generally consider which of the following priority rules to be the fairest?

Accepted Answer

A)  quickest service requirements first 
B)  longest service requirements first 
C)  first-come, first-served 
D)  best customers first 
E)  highest profit customer first 
A)  quickest service requirements first 
B)  longest service requirements first 
C)  first-come, first-served 
D)  best customers first 
E)  highest profit customer first

Question 17

Walking occurs when a customer decides not to enter the waiting line.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not an assumption of the waiting line models presented in the textbook?

Accepted Answer

A)  the customers are patient 
B)  customers come from an infinite population 
C)  customer arrival rate is described by a Poisson distribution 
D)  service times are described by an exponential distribution 
E)  the waiting line priority rule is longest service requirements first 
A)  the customers are patient 
B)  customers come from an infinite population 
C)  customer arrival rate is described by a Poisson distribution 
D)  service times are described by an exponential distribution 
E)  the waiting line priority rule is longest service requirements first

Question 19

Large-scale waiting line systems discrete-event simulation is run to _____ the behavior of the system.

Accepted Answer

The answer of Large-scale waiting line systems discrete-event simulation is...

Question 20

Identify the three assumptions the textbook uses for the single-line, multi-server, single-phase model.

Accepted Answer

There are identical servers, t

0! = _________?

Discrete-event simulation of products allows the customer to define the system, arrival, and service patterns.

Customers walk into a bank at an average rate of 20 per hour. On average, there are 5 people waiting in line to be served. How long does the average customer wait in line?

Which of the following is least likely to be considered a finite customer population?

How could you change the customer arrival rate of a waiting line system?

For a single-server, single-line, single-phase waiting line system, where  represents the mean arrival rate of customers and  represents the mean service rate, what is the formula for the average time spent in the system?

Which of the following is not an assumption of the waiting line models presented in the textbook?

Channel and server are synonymous in waiting line terminology.

Reneging occurs when a customer enters a waiting line but decides to exit before being served.

Most larger-scale waiting line systems use ________ simulation.

Which of the following is not an assumption of the waiting line models presented in the textbook?

Which of the following is not considered to be a valid performance measure of a waiting line system?

What occurs when a customer enters a waiting line but decides to exit before being served?

Service rate must be ___ than rate.

_ _ are used to gain useful information about waiting line systems.

Customers generally consider which of the following priority rules to be the fairest?

Walking occurs when a customer decides not to enter the waiting line.

Which of the following is not an assumption of the waiting line models presented in the textbook?

Large-scale waiting line systems discrete-event simulation is run to _____ the behavior of the system.

Identify the three assumptions the textbook uses for the single-line, multi-server, single-phase model.

Introduction to Operations Management

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Master Scheduling and Rough-Cut Capacity Planning

Filters

Exam 19: Waiting Line Models

0! = _________?

Discrete-event simulation of products allows the customer to define the system, arrival, and service patterns.

Customers walk into a bank at an average rate of 20 per hour. On average, there are 5 people waiting in line to be served. How long does the average customer wait in line?

Which of the following is least likely to be considered a finite customer population?

How could you change the customer arrival rate of a waiting line system?

For a single-server, single-line, single-phase waiting line system, where  represents the mean arrival rate of customers and  represents the mean service rate, what is the formula for the average time spent in the system?

Which of the following is not an assumption of the waiting line models presented in the textbook?

Channel and server are synonymous in waiting line terminology.

Reneging occurs when a customer enters a waiting line but decides to exit before being served.

Most larger-scale waiting line systems use ________ simulation.

Which of the following is not an assumption of the waiting line models presented in the textbook?

Which of the following is not considered to be a valid performance measure of a waiting line system?

What occurs when a customer enters a waiting line but decides to exit before being served?

Service rate must be _____________ than __________ rate.

_________ _________ are used to gain useful information about waiting line systems.

Customers generally consider which of the following priority rules to be the fairest?

Walking occurs when a customer decides not to enter the waiting line.

Which of the following is not an assumption of the waiting line models presented in the textbook?

Large-scale waiting line systems discrete-event simulation is run to _____ the behavior of the system.

Identify the three assumptions the textbook uses for the single-line, multi-server, single-phase model.

Introduction to Operations Management

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Master Scheduling and Rough-Cut Capacity Planning

Filters

Service rate must be ___ than rate.

_ _ are used to gain useful information about waiting line systems.