Exam 19: Waiting Line Models

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Consider a single-line, single-server waiting line system. Suppose that customers arrive according to a Poisson distribution at an average rate of 50 per hour, and the average (exponentially distributed) service time is 45 seconds per customer. What is the probability that 4 customers are in the system?

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Waiting line models typically assume that service times are represented by the exponential distribution.

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List possible priority rules for waiting line systems.

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From an operations view point, single-phase systems operators must:

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Which of the following is not considered to be an element of a waiting line system?

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The average time customers spend waiting and the average time a customer spends in the system:

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In a multi-server system, you must first verify that su > λ.

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Any time there is more customer demand for service than can be provided a _________ ____________ occurs.

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Waiting line models typically assume that customer arrival rates are represented by what distribution?

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Consider a single-server queuing system. If the arrival rate is 45 customers per hour and it takes 1 minute on average to serve a customer, what is the average waiting time in the waiting line in minutes?

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