Question 1

An inter-enterprise PRIDE system is also referred to as a distributed system.

Accepted Answer

A) True 
 B)False

Question 2

Sales forecasting and brand management are information systems applications that support an organisation's ________.

Accepted Answer

A) sales and marketing department 
B) customer service department 
C) accounting department 
D) human resources department 
A) sales and marketing department 
B) customer service department 
C) accounting department 
D) human resources department

Question 3

In the case of workgroup information systems,problems are resolved by contract and litigation.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements is true of customer relationship management (CRM)systems?

Accepted Answer

A) A major disadvantage of these systems is a lack of consistency in data. 
B) They incorporate accounting,manufacturing,inventory,and human resources applications. 
C) They are applications used for consolidating business operations into a single,consistent,computing platform. 
D) They vary in the degree of functionality they provide. 
A) A major disadvantage of these systems is a lack of consistency in data. 
B) They incorporate accounting,manufacturing,inventory,and human resources applications. 
C) They are applications used for consolidating business operations into a single,consistent,computing platform. 
D) They vary in the degree of functionality they provide.

Question 5

Enterprise resource planning (ERP)helps in ________.

Accepted Answer

A) consolidating business operations into a single,consistent,computing platform 
B) managing all the interactions with customers 
C) connecting several enterprises within the same industry 
D) providing layers of software that connect applications together 
A) consolidating business operations into a single,consistent,computing platform 
B) managing all the interactions with customers 
C) connecting several enterprises within the same industry 
D) providing layers of software that connect applications together

Question 6

CRM systems vary in the degree of functionality they provide.

Accepted Answer

A) True 
 B)False

Question 7

Enterprise information systems typically have hundreds to thousands of users.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements is true of workgroup information systems?

Accepted Answer

A) Workgroup information systems that support a particular business function are called personal information systems. 
B) Workgroup information systems typically support 10 to 100 users. 
C) The users of workgroup information systems are defined by levels of security authorisation. 
D) Workgroup information systems that support a particular department are called enterprise information systems. 
A) Workgroup information systems that support a particular business function are called personal information systems. 
B) Workgroup information systems typically support 10 to 100 users. 
C) The users of workgroup information systems are defined by levels of security authorisation. 
D) Workgroup information systems that support a particular department are called enterprise information systems.

Question 9

________ is a major issue faced by companies when implementing enterprise systems.

Accepted Answer

A) The failure of applications to communicate and share data with each other 
B) The failure to incorporate accounting and human resource applications 
C) The gap between the requirements of an organisation and the capabilities of an application 
D) The lack of a centralised database where important data such as metadata can be stored 
A) The failure of applications to communicate and share data with each other 
B) The failure to incorporate accounting and human resource applications 
C) The gap between the requirements of an organisation and the capabilities of an application 
D) The lack of a centralised database where important data such as metadata can be stored

Question 10

Workgroup information systems that support a particular department are called personal information systems.

Accepted Answer

A) True 
 B)False

Question 11

________ is a person's belief that he or she can be successful at his or her job.

Accepted Answer

A) Self-actualisation 
B) Extroversion 
C) Self-efficacy 
D) Conscientiousness 
A) Self-actualisation 
B) Extroversion 
C) Self-efficacy 
D) Conscientiousness

Question 12

The major issue caused by information silos is wasted file space.

Accepted Answer

A) True 
 B)False

Question 13

During which of the following phases of the customer life cycle does win-back processes categorise customers according to value?

Accepted Answer

A) marketing 
B) relationship management 
C) customer acquisition 
D) churn 
A) marketing 
B) relationship management 
C) customer acquisition 
D) churn

Question 14

Most organisations today create their own enterprise systems from scratch.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements is true of business process reengineering?

Accepted Answer

A) It is a very expensive process. 
B) Due to its streamlined process,it requires no expertise. 
C) When combined with ERP,it has a 100 percent success rate. 
D) It is a very fast process and is easy to carry out. 
A) It is a very expensive process. 
B) Due to its streamlined process,it requires no expertise. 
C) When combined with ERP,it has a 100 percent success rate. 
D) It is a very fast process and is easy to carry out.

Question 16

When prospects become customers who need to be supported,the organisation is in the ________ phase of the customer life cycle.

Accepted Answer

A) marketing 
B) customer engagement 
C) customer acquisition 
D) relationship management 
A) marketing 
B) customer engagement 
C) customer acquisition 
D) relationship management

Question 17

Inherent processes are ________.

Accepted Answer

A) time-consuming business processes that involve substantial investment 
B) predesigned procedures for using software products 
C) the set of procedures that help companies implement business process reengineering 
D) business process reengineering techniques with low success rates 
A) time-consuming business processes that involve substantial investment 
B) predesigned procedures for using software products 
C) the set of procedures that help companies implement business process reengineering 
D) business process reengineering techniques with low success rates

Question 18

The last phase of the customer life cycle is relationship management.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is most likely to make use of an inter-enterprise information system?

Accepted Answer

A) drug salespersons 
B) physician partnerships 
C) PRIDE systems 
D) hospitals 
A) drug salespersons 
B) physician partnerships 
C) PRIDE systems 
D) hospitals

Question 20

EAI connects system "islands" via a new layer of software.

Accepted Answer

A) True 
 B)False

Exam 7: Organisations and Information Systems

An inter-enterprise PRIDE system is also referred to as a distributed system.

Sales forecasting and brand management are information systems applications that support an organisation's ________.

In the case of workgroup information systems,problems are resolved by contract and litigation.

Which of the following statements is true of customer relationship management (CRM)systems?

Enterprise resource planning (ERP)helps in ________.

CRM systems vary in the degree of functionality they provide.

Enterprise information systems typically have hundreds to thousands of users.

Which of the following statements is true of workgroup information systems?

________ is a major issue faced by companies when implementing enterprise systems.

Workgroup information systems that support a particular department are called personal information systems.

________ is a person's belief that he or she can be successful at his or her job.

The major issue caused by information silos is wasted file space.

During which of the following phases of the customer life cycle does win-back processes categorise customers according to value?

Most organisations today create their own enterprise systems from scratch.

Which of the following statements is true of business process reengineering?

When prospects become customers who need to be supported,the organisation is in the ________ phase of the customer life cycle.

Inherent processes are ________.

The last phase of the customer life cycle is relationship management.

Which of the following is most likely to make use of an inter-enterprise information system?

EAI connects system "islands" via a new layer of software.

The Importance of Mis

Business Processes, Information Systems and Information

Organisational Strategy, Information Systems and Competitive Advantage

Hardware and Software

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Development

Information Systems Management

Information Security Management

Collaboration Information Systems for Decision Making, Problem Solving and Project Management

Collaboration Information Systems for Student Projects

Mobile Systems

Introduction to Microsoft Excel 2013

Database Design

Using Microsoft Access 2013

Using Excel and Access Together

Network and Cloud Technology

Enterprise Resource Planning Erp Systems

Supply Chain Management

Hyper-Social Organisations and Knowledge Management

Database Marketing

Reporting Systems and Olap

Systems Development Project Management

Agile Development

Business Process Management

International Mis

Filters