Exam 10: Conflict and Negotiation

Suppose that a manager responds to a disagreement between subordinates by saying: "I don't want to get in the middle of your personal disputes." This manager is using which conflict management style?

Dysfunctional conflict works to the individual's,group's,or organization's disadvantage often diverting energies and hurting group cohesion.

__________ is a superficial and often temporary form of conflict resolution that leaves the situation open to future conflict over similar issues.

In __________ negotiation,the manager is part of a group that is negotiating with another group to arrive at a decision regarding a problem or situation affecting both.

In the context of the stages of conflict,when the antecedent conditions become the basis for substantive or emotional differences between people or groups,the stage of __________ exists.

Individuals who are not able to recognize and respect cultural differences may contribute to the emergence of __________.

Two persons continually in disagreement over each other's choice of work attire is an example of an emotional interpersonal conflict.

The use of cross-functional teams and task forces is one way of trying to minimize intergroup conflict.

Perceived conflict is experienced as tension that motivates the person to take action to reduce feelings of discomfort.

Functional conflict can offer opportunities for creativity that can improve individual,team,or organizational performance.

__________ occurs when a person must choose between two negative and equally unattractive alternatives.

__________ negotiation occurs when substance issues are resolved and working relationships are maintained or even improved.

__________ conflict occurs when a person must decide to do something that has both positive and negative consequences.

Conflict can be created by the power or value asymmetries that exist when interdependent people or groups differ substantially from one another in status and influence or in values.

What is the difference between functional conflict and dysfunctional conflict? Suggested

The classical example of interorganizational conflict is conflict among functional groups or departments,such as marketing and manufacturing,in organizations.

__________ involves interpersonal difficulties that arise over feelings of anger,mistrust,dislike,fear,resentment,and the like.

Lose-lose strategies may result from outright competition or authoritative command where the solution is dictated by an authority figure.

An appeal to common goals can focus the attention of potentially conflicting parties on one mutually desirable conclusion.

Conflict in organizations can be upsetting both to the individual directly involved and to others affected by its occurrence.