Exam 8: Teamwork and Team Performance

__________ include initiating discussion,sharing information,asking information of others,clarifying something that has been said,and summarizing the status of a deliberation.

Research in social psychology suggests that the achievement of sustained high performance by groups requires that both __________ needs and __________ needs be met.

Which of the following statements about improving team processes is NOT accurate?

__________ is the ability of a team to perform well across a range of tasks.

Team building in the formal retreat approach takes place in the firm's headquarters facility,typically over a weekend,when the building is quiet.

Tasks that are routine and easily subdivided lend themselves to:

Describe the differences between role ambiguity,role overload,role underload,and role conflict.

__________ occurs when the expectations of two or more roles held by the same individual become incompatible,such as the conflict between work and family demands.

__________ refers to the tendency to reduce effort when working in groups.

The rule of __________ states that the greater the team cohesiveness,the greater the conformity of members to team norms.

The __________ conveys expectations about how hard group members should work.

The second step in the team-building process occurs when members work together in planning for team improvements.

From a manager's perspective,the worst-case scenario of a work team's performance norms and cohesiveness occurs with negative performance norms and high team cohesiveness.

Effective teams have no further need for leadership efforts,after team building,to improve team processes.

The team decision technique of __________ asks everyone to respond individually and in writing to a basic question such as: "What should be done to improve the effectiveness of this work team?"

In a(n)__________ to team building,the manager,team leader,or group members themselves take responsibility for regularly engaging in the team-building process.

Role __________ is a process for discussing and agreeing upon what team members expect of one another.

The __________ approach to team building places group members in a variety of physically challenging situations that must be mastered through teamwork,not individual work.

In contrast to less cohesive groups,members of highly cohesive group members display all of the following EXCEPT:

__________ occurs when the same person sends conflicting expectations.