Exam 11: Operations Management in Manufacturing and Service Industries

Which of the following is not a way in which the Internet is used by purchasing managers

What does an operations manager do

SCENARIO-BASED Quality Checked Tax Service has expanded to eight offices in different parts of a major U.S. city. The owners began 30 years ago, when income tax forms and returns were processed manually and clients waited for weeks or even months for refunds to arrive. By using the latest available software and taking advantage of computerized capabilities, Quality Checked has stayed one step ahead of the national chains and other independent tax services in its market area. In fact, it’s become so successful that management has taken out a state license for selling insurance and investment products to clients, who will pay for these financial products out of their tax returns. -During tax season, business becomes so hectic that Quality Checked hires temporary workers to prepare returns in their homes. Because these people are contractlabor workers rather than employees, this practice is a form of outsourcing.

How does a Gantt chart work

Estimating capacity needs of a service business is much the same as estimating those of a manufacturer.

The operations manager is directly involved in efforts to ensure that goods are produced according to specifications.

All of the following are true about industrial robots except they:

The most important task facing Bob Montgomery and his team at PowerSki was determining how to efficiently produce quality JetBoards at reasonable prices.

Operational efficiency is more important in service industries than in manufacturing.

Intangibility refers to which of the following

Which of the following approaches is not used by companies to minimize the cost of new products

The materials management process encompasses the process of assembling materials.

Manufacturers generally produce standardized products while service companies often customize their products to satisfy specific needs.

Both product and process layouts arrange work by _____.

Which of the following is least likely to be outsourced by a bank

In performing quality control tasks, the operations manager is directly involved in efforts to ensure that goods are produced according to specification and that quality standards are maintained.

Manufacturing firms provide customers with personal attention and must satisfy their needs in a timely manner.

The Vermont Teddy Bear Company uses a product layout in the manufacture of its teddy bears.

Materials management encompasses purchasing, inventory control and work scheduling.

Which tool is best for diagramming complex schedules