Exam 11: Retail Organization and Human Resource Management

A functional classification assigns jobs into divisions such as _____.

The basic Mazur plan divides all retail activities into _____.

In the separate store organization,each store has autonomy for merchandising and operations decisions.

In the Mazur plan,the merchandising division is responsible for _____.

A firm assuming that employees are self-managers is more likely to use a flat rather than a tall organization.

Job analysis and description,an application blank,the interview,testing,references,and a physical examination are all part of which human resource process?

Diversified retailers are characterized by the need to _____.

The recruitment source with which job candidates have the least degree of screening is _____.

The four functional areas defined in the Mazur plan are _____.

Pre-training involves the teaching of _____.

Department stores attempt to accomplish the benefits of both centralization and decentralization in which retail organizational form?

Which type of retailer generally has the most complex organizational structure?

A firm that believes that employees must be closely supervised and controlled would most likely employ _____.

Promotion from within and job rotation to fight boredom are critical strategies to a firm where management assumes that employees can be self-managers.

Which department store organizational format is most suitable when local customer tastes vary widely?

Cutoff points for hiring are developed through the use of a weighted application blank.

The reporting relationships among employees within a retail firm are described by the _____.

Information that can be obtained only through personal observation and questioning is amassed by which selection method?

All retail tasks must be performed by retailers.

A major advantage of specialization of tasks in retailing is _____.