Question 1

The cross-training of employees is particularly beneficial when a retailer _____.

Accepted Answer

A) must deal with highly seasonal sales trends 
B) is open for short hours 
C) is open for long hours 
D) has loyal part-time workers 
A) must deal with highly seasonal sales trends 
B) is open for short hours 
C) is open for long hours 
D) has loyal part-time workers A

Question 2

One objective of an energy management system is to reduce energy costs through the purchase of efficient heating,air-conditioning,and ventilating equipment.

Accepted Answer

A) True 
 B)False  True

Question 3

Which system performs all of the tasks of a computerized checkout and also verifies check and charge transactions and monitors and changes prices?

Accepted Answer

A) logistics system 
B) self-scanning 
C) electronic point-of-sale system 
D) debit card system 
A) logistics system 
B) self-scanning 
C) electronic point-of-sale system 
D) debit card system C

Question 4

A retailer selling products that are potentially dangerous due to misuse or manufacturer defects should get _____ insurance.

Accepted Answer

A) property damage 
B) public liability 
C) product liability 
D) workers' compensation 
A) property damage 
B) public liability 
C) product liability 
D) workers' compensation

Question 5

Inventory management programs can be facilitated through the use of _____.

Accepted Answer

A) item analysis 
B) electronic article surveillance 
C) computerized checkouts 
D) electronic signature capture 
A) item analysis 
B) electronic article surveillance 
C) computerized checkouts 
D) electronic signature capture

Question 6

Prototype stores are commonly associated with business format franchising.

Accepted Answer

A) True 
 B)False

Question 7

What type of insurance protects retailers from claims due to customers falling due to a wet floor or loose carpeting?

Accepted Answer

A) directors' liability 
B) workers' compensation 
C) public liability 
D) product liability 
A) directors' liability 
B) workers' compensation 
C) public liability 
D) product liability

Question 8

Contingency planning for no store electricity,vendors being out-of-stock on key items,and strikes need to be considered in _____.

Accepted Answer

A) crisis management 
B) expense allocation 
C) insurance planning 
D) budget planning 
A) crisis management 
B) expense allocation 
C) insurance planning 
D) budget planning

Question 9

An advantage to rationalized retailing programs is the _____.

Accepted Answer

A) ease of expansion 
B) low investment 
C) appeal to a well-defined market target 
D) spreading of risk due to diversification 
A) ease of expansion 
B) low investment 
C) appeal to a well-defined market target 
D) spreading of risk due to diversification

Question 10

Centralized decision making is generally associated with _____.

Accepted Answer

A) micromerchandising 
B) risk-maximization retailing 
C) rationalized retailing 
D) category management 
A) micromerchandising 
B) risk-maximization retailing 
C) rationalized retailing 
D) category management

Question 11

Generally,there are few differences in human resource management procedures and strategies in unionized versus nonunionized retailers.

Accepted Answer

A) True 
 B)False

Question 12

A characteristic associated with the bottom-up space management approach is that _____.

Accepted Answer

A) retail space costs may be high 
B) the total space available may be less than that required by the plan 
C) planning is centralized 
D) the needs of scrambled merchandising may not be met 
A) retail space costs may be high 
B) the total space available may be less than that required by the plan 
C) planning is centralized 
D) the needs of scrambled merchandising may not be met

Question 13

Computerized checkouts are generally used in conjunction with _____.

Accepted Answer

A) electronic article surveillance 
B) quick response inventory management 
C) logistics systems 
D) UPC-based systems 
A) electronic article surveillance 
B) quick response inventory management 
C) logistics systems 
D) UPC-based systems

Question 14

A retailer with high seasonality can best reduce its labor costs in the peak season through _____.

Accepted Answer

A) job standardization 
B) carefully screening employees 
C) developing employee performance standards 
D) cross-training and developing self-service options for consumers 
A) job standardization 
B) carefully screening employees 
C) developing employee performance standards 
D) cross-training and developing self-service options for consumers

Question 15

Rationalized retailing enables shoppers to more quickly locate merchandise among various units of a class.

Accepted Answer

A) True 
 B)False

Question 16

The opposite strategy to rationalized retailing is _____.

Accepted Answer

A) micromerchandising 
B) risk-minimization retailing 
C) centralized management 
D) category management 
A) micromerchandising 
B) risk-minimization retailing 
C) centralized management 
D) category management

Question 17

Wireless scanners,radio frequency identification tags,and speech recognition are among the recent technological developments related to _____.

Accepted Answer

A) debit card systems 
B) logistics systems 
C) self-scanning 
D) computerized checkouts 
A) debit card systems 
B) logistics systems 
C) self-scanning 
D) computerized checkouts

Question 18

Retailers with level sales (by hour and/or day)need to be particularly concerned with planning and implementing workload forecasts and cross-training.

Accepted Answer

A) True 
 B)False

Question 19

The percent of cashier mis-rings is an example of a performance standard for a cashier.

Accepted Answer

A) True 
 B)False

Question 20

There are generally cost advantages associated with the use of prototype stores.

Accepted Answer

A) True 
 B)False

The cross-training of employees is particularly beneficial when a retailer _____.

One objective of an energy management system is to reduce energy costs through the purchase of efficient heating,air-conditioning,and ventilating equipment.

Which system performs all of the tasks of a computerized checkout and also verifies check and charge transactions and monitors and changes prices?

A retailer selling products that are potentially dangerous due to misuse or manufacturer defects should get _____ insurance.

Inventory management programs can be facilitated through the use of _____.

Prototype stores are commonly associated with business format franchising.

What type of insurance protects retailers from claims due to customers falling due to a wet floor or loose carpeting?

Contingency planning for no store electricity,vendors being out-of-stock on key items,and strikes need to be considered in _____.

An advantage to rationalized retailing programs is the _____.

Centralized decision making is generally associated with _____.

Generally,there are few differences in human resource management procedures and strategies in unionized versus nonunionized retailers.

A characteristic associated with the bottom-up space management approach is that _____.

Computerized checkouts are generally used in conjunction with _____.

A retailer with high seasonality can best reduce its labor costs in the peak season through _____.

Rationalized retailing enables shoppers to more quickly locate merchandise among various units of a class.

The opposite strategy to rationalized retailing is _____.

Wireless scanners,radio frequency identification tags,and speech recognition are among the recent technological developments related to _____.

Retailers with level sales (by hour and/or day)need to be particularly concerned with planning and implementing workload forecasts and cross-training.

The percent of cashier mis-rings is an example of a performance standard for a cashier.

There are generally cost advantages associated with the use of prototype stores.

An Introduction to Retailing

Building and Sustaining Relationships in Retailing

Strategic Planning in Retailing

Retail Institutions by Ownership

Retail Institutions by Store-Based Strategy

Web, Nonstore-Based, and Other Forms of Nontraditional Retailing

Identifying and Understanding Consumers

Information Gathering and Processing in Retailing

Trading-Area Analysis

Site Selection

Retail Organization and Human Resource Management

Operations Management: Financial Dimensions

Developing Merchandise Plans

Implementing Merchandise

Financial Merchandise Management

Pricing in Retailing

Establishing and Maintaining a Retail Image

Promotional Strategy

Integrating and Controlling the Retail Strategy

Filters

Exam 13: Operations Management: Operational Dimensions

The cross-training of employees is particularly beneficial when a retailer _____.

One objective of an energy management system is to reduce energy costs through the purchase of efficient heating,air-conditioning,and ventilating equipment.

Which system performs all of the tasks of a computerized checkout and also verifies check and charge transactions and monitors and changes prices?

A retailer selling products that are potentially dangerous due to misuse or manufacturer defects should get _____ insurance.

Inventory management programs can be facilitated through the use of _____.

Prototype stores are commonly associated with business format franchising.

What type of insurance protects retailers from claims due to customers falling due to a wet floor or loose carpeting?

Contingency planning for no store electricity,vendors being out-of-stock on key items,and strikes need to be considered in _____.

An advantage to rationalized retailing programs is the _____.

Centralized decision making is generally associated with _____.

Generally,there are few differences in human resource management procedures and strategies in unionized versus nonunionized retailers.

A characteristic associated with the bottom-up space management approach is that _____.

Computerized checkouts are generally used in conjunction with _____.

A retailer with high seasonality can best reduce its labor costs in the peak season through _____.

Rationalized retailing enables shoppers to more quickly locate merchandise among various units of a class.

The opposite strategy to rationalized retailing is _____.

Wireless scanners,radio frequency identification tags,and speech recognition are among the recent technological developments related to _____.

Retailers with level sales (by hour and/or day)need to be particularly concerned with planning and implementing workload forecasts and cross-training.

The percent of cashier mis-rings is an example of a performance standard for a cashier.

There are generally cost advantages associated with the use of prototype stores.

An Introduction to Retailing

Building and Sustaining Relationships in Retailing

Strategic Planning in Retailing

Retail Institutions by Ownership

Retail Institutions by Store-Based Strategy

Web, Nonstore-Based, and Other Forms of Nontraditional Retailing

Identifying and Understanding Consumers

Information Gathering and Processing in Retailing

Trading-Area Analysis

Site Selection

Retail Organization and Human Resource Management

Operations Management: Financial Dimensions

Developing Merchandise Plans

Implementing Merchandise

Financial Merchandise Management

Pricing in Retailing

Establishing and Maintaining a Retail Image

Promotional Strategy

Integrating and Controlling the Retail Strategy

Filters