Exam 3: Operational and Strategic Planning: Change, Innovation, and Decision Making

The team is using a PDSA cycle to test a proposed change to conduct an in depth analysis of data with comparison to the predictions. In which step of the cycle is this team working?

Which of the following data collection methods is not one of the three common data collection methods mentioned in the textbook?

The nurse manager is developing a staff education session on change in healthcare. Which concepts should be included in this information? Select all that apply.

The nurse manager is coping with a staff member who is very resistant to change. Which strategy would be beneficial for this nurse manager?

What is the goal of the Center to Champion Nursing in America?

During the change process to implement an electronic medical record, a nurse manager says, "We are experiencing a 'slow death'." What evidence would the manager have to support this conclusion?

The staff of a healthcare organization is burned out and apathetic, and the organization is stagnant. The newly employed leader is working to empower staff, improve the organization's vision, and alter the culture of accepting the status quo. According to Quinn, what is this leader trying to create?

The hospital would like to decrease the amount of medication errors made secondary to transcription errors. In order to accomplish this, it is hoped that all physicians will be trained in the use of computerized physician orders by the end of the fiscal year. This is an example of which stage of Lewin's model of change?

Management has called a meeting to discuss the increase in negative patient satisfaction surveys. Which stage of Lewin's model of change does this represent?

The nurse has been assigned to be a change agent for the facility's change to a computerized charting system. What type of planning will this require?