Question 1

A subunit of people who possess similar skills or use the same kind of techniques to perform their jobs are termed a(n) ________ subunit.

Accepted Answer

A)  function 
B)  department 
C)  division 
D)  task 
A)  function 
B)  department 
C)  division 
D)  task

Question 2

A small group of scientists began looking for ways to treat a certain illness. They developed a drug that was extremely successful and had to hire 300 people to produce and market the drug. The company was once innovative, but now has problems getting products to market quickly. The founder is wondering why a high division of labor has failed to be effective.

Accepted Answer

This division of labor has resulted in s

Question 3

A committee is formed to find new ways to recycle cans in a container company. This integrating mechanism is called ________.

Accepted Answer

A)  direct contact 
B)  hierarchy of authority 
C)  integrating role 
D)  task force 
A)  direct contact 
B)  hierarchy of authority 
C)  integrating role 
D)  task force

Question 4

An organization that integrates too much will experience higher costs in terms of the amount of time spent on coordinating activities.

Accepted Answer

A) True 
 B)False

Question 5

Task forces and teams can increase ________.

Accepted Answer

A)  mutual adjustment 
B)  standardization 
C)  vertical differentiation 
D)  horizontal differentiation 
A)  mutual adjustment 
B)  standardization 
C)  vertical differentiation 
D)  horizontal differentiation

Question 6

One manager has responsibility for coordinating the Diaper and Baby Soap divisions to enhance marketing activities. Which of the following integrating mechanisms is being used in this example?

Accepted Answer

A)  Liaison role 
B)  Direct contact 
C)  Integrating role 
D)  Hierarchy of authority 
A)  Liaison role 
B)  Direct contact 
C)  Integrating role 
D)  Hierarchy of authority

Question 7

________ is the power to hold people accountable for their actions and to make decisions concerning the use of resources.

Accepted Answer

A)  Control 
B)  Authority 
C)  Differentiation 
D)  Function 
A)  Control 
B)  Authority 
C)  Differentiation 
D)  Function

Question 8

Top managers of a telecommunication company must make complex decisions, such as whether to enter unstable, developing countries. These managers are most likely to rely on ________ to coordinate and control their decisions about global expansion.

Accepted Answer

A)  formalization 
B)  standardization 
C)  the hierarchy 
D)  mutual adjustment 
A)  formalization 
B)  standardization 
C)  the hierarchy 
D)  mutual adjustment

Question 9

One important difference between an integrating role and a liaison role is:

Accepted Answer

A)  the liaison role is a formal position inside one of the departments and the integrating role is informal. 
B)  the integrating role is a formal position inside one of the departments and the liaison role is informal. 
C)  the integrating role is located outside the departments that are being coordinated. 
D)  the liaison role is a more complex integrating mechanism. 
A)  the liaison role is a formal position inside one of the departments and the integrating role is informal. 
B)  the integrating role is a formal position inside one of the departments and the liaison role is informal. 
C)  the integrating role is located outside the departments that are being coordinated. 
D)  the liaison role is a more complex integrating mechanism.

Question 10

The Burns and Stalker research supports the notion that in a rapidly changing environment, top managers should make all major decisions because they have the experience and expertise.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following functions manages the conversion process?

Accepted Answer

A)  Production 
B)  Maintenance 
C)  Managerial 
D)  Support 
A)  Production 
B)  Maintenance 
C)  Managerial 
D)  Support

Question 12

At theB.A.R. & Grille restaurant, Bob and Amanda noticed conflicts between the cooks and the waitstaff. Both sides were acting as if they were the most important to the success of the restaurant. The cooks noted that "without us, we wouldn't have customers," while the waitstaff touted it's excellent service as the reason for success. This is an example of ________.

Accepted Answer

A)  subunit orientation 
B)  integrating mechanisms that are too complex 
C)  the downside of vertical differentiation 
D)  integrating mechanisms that are too simple 
A)  subunit orientation 
B)  integrating mechanisms that are too complex 
C)  the downside of vertical differentiation 
D)  integrating mechanisms that are too simple

Question 13

Lawrence and Lorsch found that subunits in an organization respond to subparts of the environment.

Accepted Answer

A) True 
 B)False

Question 14

A regular customer went to a retail store that required two forms of identification to process a check. Because the customer had only one form of identification, the clerk refused to accept the check, and this action resulted in lost business. What is the design challenge this organization faces?

Accepted Answer

A)  Balancing centralization and decentralization 
B)  Balancing differentiation and integration 
C)  Coordinating the informal and formal organizations 
D)  Balancing standardization and mutual adjustment 
A)  Balancing centralization and decentralization 
B)  Balancing differentiation and integration 
C)  Coordinating the informal and formal organizations 
D)  Balancing standardization and mutual adjustment

Question 15

________ allows top managers to keep an organization focused on organizational goals.

Accepted Answer

A)  Horizontal differentiation 
B)  Decentralization 
C)  Mutual adjustment 
D)  Centralization 
A)  Horizontal differentiation 
B)  Decentralization 
C)  Mutual adjustment 
D)  Centralization

Question 16

A large computer manufacturer makes complex products such as notebook computers and multimedia software. This company uses direct contact and the hierarchy of authority to coordinate and control activities. What design challenge does this organization face?

Accepted Answer

A)  Balancing centralization and decentralization 
B)  Balancing standardization and mutual adjustment 
C)  Balancing differentiation and integration 
D)  Coordinating the informal and formal organizations 
A)  Balancing centralization and decentralization 
B)  Balancing standardization and mutual adjustment 
C)  Balancing differentiation and integration 
D)  Coordinating the informal and formal organizations

Question 17

Employees are encouraged to use their judgment in making decisions in a mechanistic structure.

Accepted Answer

A) True 
 B)False

Question 18

Amazon.com ensured customer service through all the design choices except ________.

Accepted Answer

A)  centralized control 
B)  mutual adjustment 
C)  empowerment 
D)  decentralized control 
A)  centralized control 
B)  mutual adjustment 
C)  empowerment 
D)  decentralized control

Question 19

________ means that the authority to make important decisions is retained by managers at the top of the hierarchy.

Accepted Answer

A)  Centralization 
B)  Decentralization 
C)  Integration 
D)  Coordination 
A)  Centralization 
B)  Decentralization 
C)  Integration 
D)  Coordination

Question 20

IBM experienced coordination and communication problems due to ineffective ________.

Accepted Answer

A)  formalization 
B)  differentiation 
C)  standardization 
D)  integration 
A)  formalization 
B)  differentiation 
C)  standardization 
D)  integration

A subunit of people who possess similar skills or use the same kind of techniques to perform their jobs are termed a(n) ________ subunit.

A committee is formed to find new ways to recycle cans in a container company. This integrating mechanism is called ________.

An organization that integrates too much will experience higher costs in terms of the amount of time spent on coordinating activities.

Task forces and teams can increase ________.

One manager has responsibility for coordinating the Diaper and Baby Soap divisions to enhance marketing activities. Which of the following integrating mechanisms is being used in this example?

________ is the power to hold people accountable for their actions and to make decisions concerning the use of resources.

Top managers of a telecommunication company must make complex decisions, such as whether to enter unstable, developing countries. These managers are most likely to rely on ________ to coordinate and control their decisions about global expansion.

One important difference between an integrating role and a liaison role is:

The Burns and Stalker research supports the notion that in a rapidly changing environment, top managers should make all major decisions because they have the experience and expertise.

Which of the following functions manages the conversion process?

Lawrence and Lorsch found that subunits in an organization respond to subparts of the environment.

A regular customer went to a retail store that required two forms of identification to process a check. Because the customer had only one form of identification, the clerk refused to accept the check, and this action resulted in lost business. What is the design challenge this organization faces?

________ allows top managers to keep an organization focused on organizational goals.

A large computer manufacturer makes complex products such as notebook computers and multimedia software. This company uses direct contact and the hierarchy of authority to coordinate and control activities. What design challenge does this organization face?

Employees are encouraged to use their judgment in making decisions in a mechanistic structure.

Amazon.com ensured customer service through all the design choices except ________.

________ means that the authority to make important decisions is retained by managers at the top of the hierarchy.

IBM experienced coordination and communication problems due to ineffective ________.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Managing Innovation and Change

Organizational Birth, Growth, Decline, and Death

Decision Making and Organizational Learning

Managing Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters

Exam 4: Basic Challenges of Organizational Design

A subunit of people who possess similar skills or use the same kind of techniques to perform their jobs are termed a(n) ________ subunit.

A committee is formed to find new ways to recycle cans in a container company. This integrating mechanism is called ________.

An organization that integrates too much will experience higher costs in terms of the amount of time spent on coordinating activities.

Task forces and teams can increase ________.

One manager has responsibility for coordinating the Diaper and Baby Soap divisions to enhance marketing activities. Which of the following integrating mechanisms is being used in this example?

________ is the power to hold people accountable for their actions and to make decisions concerning the use of resources.

Top managers of a telecommunication company must make complex decisions, such as whether to enter unstable, developing countries. These managers are most likely to rely on ________ to coordinate and control their decisions about global expansion.

One important difference between an integrating role and a liaison role is:

The Burns and Stalker research supports the notion that in a rapidly changing environment, top managers should make all major decisions because they have the experience and expertise.

Which of the following functions manages the conversion process?

Lawrence and Lorsch found that subunits in an organization respond to subparts of the environment.

A regular customer went to a retail store that required two forms of identification to process a check. Because the customer had only one form of identification, the clerk refused to accept the check, and this action resulted in lost business. What is the design challenge this organization faces?

________ allows top managers to keep an organization focused on organizational goals.

A large computer manufacturer makes complex products such as notebook computers and multimedia software. This company uses direct contact and the hierarchy of authority to coordinate and control activities. What design challenge does this organization face?

Employees are encouraged to use their judgment in making decisions in a mechanistic structure.

Amazon.com ensured customer service through all the design choices except ________.

________ means that the authority to make important decisions is retained by managers at the top of the hierarchy.

IBM experienced coordination and communication problems due to ineffective ________.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Managing Innovation and Change

Organizational Birth, Growth, Decline, and Death

Decision Making and Organizational Learning

Managing Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters