Question 1

Bill Gates used a garbage can approach in determining how to compete with Netscape's browser.

Accepted Answer

A) True 
 B)False  True

Question 2

The Carnegie model recognizes that much of decision making is/does not:

Accepted Answer

A)  rely on past experience. 
B)  subjective. 
C)  based on all alternatives. 
D)  rely on intuition. 
A)  rely on past experience. 
B)  subjective. 
C)  based on all alternatives. 
D)  rely on intuition. C

Question 3

Paul manages the Buick division at GM, and Joan oversees the Pontiac division at GM. Paul views the environment as hostile and uncertain. Joan views the environment as stable and sees many opportunities. What is likely the cause of this difference in perspective?

Accepted Answer

A)  Differences in organizational capabilities 
B)  Differences in intellectual capabilities 
C)  Differences in cognitive structures 
D)  Differences in organizational learning 
A)  Differences in organizational capabilities 
B)  Differences in intellectual capabilities 
C)  Differences in cognitive structures 
D)  Differences in organizational learning C

Question 4

Developing a learning organization includes all except:

Accepted Answer

A)  feeling attached to a job. 
B)  developing a taste for risk-taking. 
C)  developing a commitment to work. 
D)  making programmed decisions. 
A)  feeling attached to a job. 
B)  developing a taste for risk-taking. 
C)  developing a commitment to work. 
D)  making programmed decisions.

Question 5

In developing a knowledge management system, managers want to provide managers more with information on "who to go to" to solve a specific problem rather than describing the steps to solve a problem. They want to do this because most of their problems are too complex to rely on standard procedures. They are using a:

Accepted Answer

A)  systems thinking approach. 
B)  learning organization approach to management. 
C)  personalization system of knowledge management. 
D)  codification system of knowledge management. 
A)  systems thinking approach. 
B)  learning organization approach to management. 
C)  personalization system of knowledge management. 
D)  codification system of knowledge management.

Question 6

A codification approach to knowledge management is most suited to a mechanistic organization.

Accepted Answer

A) True 
 B)False

Question 7

A collateral organizational structure works best if the team members do not realized they are being shadowed.

Accepted Answer

A) True 
 B)False

Question 8

When managers have an illusion of control bias, they often:

Accepted Answer

A)  promote mutual adjustment. 
B)  centralize decision-making authority. 
C)  decentralize decision-making authority. 
D)  implement a collateral structure. 
A)  promote mutual adjustment. 
B)  centralize decision-making authority. 
C)  decentralize decision-making authority. 
D)  implement a collateral structure.

Question 9

Escalation of commitment is a cognitive bias that is reinforced by which approach to decision making?

Accepted Answer

A)  Unstructured 
B)  Rational 
C)  Garbage can 
D)  Incrementalist 
A)  Unstructured 
B)  Rational 
C)  Garbage can 
D)  Incrementalist

Question 10

The conformity that emerges when like-minded people reinforce the tendency to interpret events and information in similar ways. This is called ________.

Accepted Answer

A)  rational decision making 
B)  groupthink 
C)  devil's advocacy 
D)  experimenting 
A)  rational decision making 
B)  groupthink 
C)  devil's advocacy 
D)  experimenting

Question 11

Which of the following is not a cognitive bias?

Accepted Answer

A)  Frequency 
B)  Illusion of control 
C)  Resonance 
D)  Projection 
A)  Frequency 
B)  Illusion of control 
C)  Resonance 
D)  Projection

Question 12

The garbage-can model argues that organizations make decisions from the solution side as opposed to the problem side.

Accepted Answer

A) True 
 B)False

Question 13

The type of top-management team that has a wheel configuration increased organizational learning.

Accepted Answer

A) True 
 B)False

Question 14

Senge contends that individual learning is more important than group learning.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following are the two types of organizational learning according to March?

Accepted Answer

A)  Exploitative and radical 
B)  Explorative and structured 
C)  Incremental and radical 
D)  Explorative and exploitative 
A)  Exploitative and radical 
B)  Explorative and structured 
C)  Incremental and radical 
D)  Explorative and exploitative

Question 16

An organization establishes a collateral structure for all of the following reasons except:

Accepted Answer

A)  to improve the ability to learn. 
B)  to adjust to new situations. 
C)  to improve decision making. 
D)  to establish a formal organization. 
A)  to improve the ability to learn. 
B)  to adjust to new situations. 
C)  to improve decision making. 
D)  to establish a formal organization.

Question 17

Culture and structure are tools used for the purpose of promoting organizational learning. These tools are used at which of the following levels?

Accepted Answer

A)  Organization and interorganization 
B)  Individual, group, organization, and interorganization 
C)  Division and organization 
D)  Individual, group, division, and organization 
A)  Organization and interorganization 
B)  Individual, group, organization, and interorganization 
C)  Division and organization 
D)  Individual, group, division, and organization

Question 18

Senge recommends using examples of mental models at the ________ level of organizational learning.

Accepted Answer

A)  organization 
B)  group 
C)  individual 
D)  division 
A)  organization 
B)  group 
C)  individual 
D)  division

Question 19

Dialectic inquiry:

Accepted Answer

A)  is a theoretical term for devil's advocacy. 
B)  requires replacing the top-management team. 
C)  involves creating a final plan out of many plans proposed by various teams. 
D)  decreases the quality of decision making. 
A)  is a theoretical term for devil's advocacy. 
B)  requires replacing the top-management team. 
C)  involves creating a final plan out of many plans proposed by various teams. 
D)  decreases the quality of decision making.

Question 20

Satisficing occurs when decision makers:

Accepted Answer

A)  select the first alternative that comes along. 
B)  select a good alternative instead of continuing to search for the optimal choice. 
C)  begin with a solution instead of a problem. 
D)  select a few alternatives that differ only slightly from the status quo. 
A)  select the first alternative that comes along. 
B)  select a good alternative instead of continuing to search for the optimal choice. 
C)  begin with a solution instead of a problem. 
D)  select a few alternatives that differ only slightly from the status quo.

Bill Gates used a garbage can approach in determining how to compete with Netscape's browser.

The Carnegie model recognizes that much of decision making is/does not:

Paul manages the Buick division at GM, and Joan oversees the Pontiac division at GM. Paul views the environment as hostile and uncertain. Joan views the environment as stable and sees many opportunities. What is likely the cause of this difference in perspective?

Developing a learning organization includes all except:

A codification approach to knowledge management is most suited to a mechanistic organization.

A collateral organizational structure works best if the team members do not realized they are being shadowed.

When managers have an illusion of control bias, they often:

Escalation of commitment is a cognitive bias that is reinforced by which approach to decision making?

The conformity that emerges when like-minded people reinforce the tendency to interpret events and information in similar ways. This is called ________.

Which of the following is not a cognitive bias?

The garbage-can model argues that organizations make decisions from the solution side as opposed to the problem side.

The type of top-management team that has a wheel configuration increased organizational learning.

Senge contends that individual learning is more important than group learning.

Which of the following are the two types of organizational learning according to March?

An organization establishes a collateral structure for all of the following reasons except:

Culture and structure are tools used for the purpose of promoting organizational learning. These tools are used at which of the following levels?

Senge recommends using examples of mental models at the ________ level of organizational learning.

Dialectic inquiry:

Satisficing occurs when decision makers:

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Managing Innovation and Change

Organizational Birth, Growth, Decline, and Death

Managing Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters

Exam 12: Decision Making and Organizational Learning

Bill Gates used a garbage can approach in determining how to compete with Netscape's browser.

The Carnegie model recognizes that much of decision making is/does not:

Paul manages the Buick division at GM, and Joan oversees the Pontiac division at GM. Paul views the environment as hostile and uncertain. Joan views the environment as stable and sees many opportunities. What is likely the cause of this difference in perspective?

Developing a learning organization includes all except:

A codification approach to knowledge management is most suited to a mechanistic organization.

A collateral organizational structure works best if the team members do not realized they are being shadowed.

When managers have an illusion of control bias, they often:

Escalation of commitment is a cognitive bias that is reinforced by which approach to decision making?

The conformity that emerges when like-minded people reinforce the tendency to interpret events and information in similar ways. This is called ________.

Which of the following is not a cognitive bias?

The garbage-can model argues that organizations make decisions from the solution side as opposed to the problem side.

The type of top-management team that has a wheel configuration increased organizational learning.

Senge contends that individual learning is more important than group learning.

Which of the following are the two types of organizational learning according to March?

An organization establishes a collateral structure for all of the following reasons except:

Culture and structure are tools used for the purpose of promoting organizational learning. These tools are used at which of the following levels?

Senge recommends using examples of mental models at the ________ level of organizational learning.

Dialectic inquiry:

Satisficing occurs when decision makers:

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Managing Innovation and Change

Organizational Birth, Growth, Decline, and Death

Managing Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters