Question 1

Which of the following models of decision making is the most unrealistic?

Accepted Answer

A)  Unstructured model 
B)  Rational model 
C)  Garbage can model 
D)  Carnegie model 
A)  Unstructured model 
B)  Rational model 
C)  Garbage can model 
D)  Carnegie model

Question 2

Toyota is considered a learning organization because it is constantly learning from its mistakes and taking steps to make its products better.

Accepted Answer

A) True 
 B)False

Question 3

The incrementalist model implies that managers can foresee the future.

Accepted Answer

A) True 
 B)False

Question 4

A mechanistic structure is likely to promote exploitative learning.

Accepted Answer

A) True 
 B)False

Question 5

The incrementalist model of decision making:

Accepted Answer

A)  assumes that managers can predict trends. 
B)  involves selecting the most optimal alternative. 
C)  tries to improve programmed decision making. 
D)  stresses the impact of chance and timing on decision making. 
A)  assumes that managers can predict trends. 
B)  involves selecting the most optimal alternative. 
C)  tries to improve programmed decision making. 
D)  stresses the impact of chance and timing on decision making.

Question 6

A software engineer discovers a new operating system and presents his or her idea to management. The engineering function lobbies for commercialization of the product, and management agrees to find ways to market it. Meanwhile, the marketing department is trying to advertise existing products, and the finance department states advertising expenses need to be reduced. What decision-making model is this organization using, and how does it differ from the traditional model of decision making?

Accepted Answer

This organization is using the garbage c

Question 7

If an organization wants to foster exploitative learning, it should implement a(n) ________. structure.

Accepted Answer

A)  organic 
B)  product team 
C)  mechanistic 
D)  network organization 
A)  organic 
B)  product team 
C)  mechanistic 
D)  network organization

Question 8

In the type of top-management team known as the circle configuration, it is not true that:

Accepted Answer

A)  organizational learning is decreased. 
B)  top managers from different functions interact. 
C)  communication takes less time. 
D)  complex problems are solved quickly. 
A)  organizational learning is decreased. 
B)  top managers from different functions interact. 
C)  communication takes less time. 
D)  complex problems are solved quickly.

Question 9

The incrementalist model is most appropriate for which of the following organizations?

Accepted Answer

A)  A biotechnology company that operates in a dynamic environment 
B)  A dominant manufacturer of diapers for babies that operates in a stable environment 
C)  A pharmaceutical company that is complex because it has many groups of stakeholders 
D)  A computer company that operates in a very competitive environment 
A)  A biotechnology company that operates in a dynamic environment 
B)  A dominant manufacturer of diapers for babies that operates in a stable environment 
C)  A pharmaceutical company that is complex because it has many groups of stakeholders 
D)  A computer company that operates in a very competitive environment

Question 10

In developing a knowledge management system, managers want to provide managers with a step by step procedure on how to solve problems. They want to do this because most of their problems are recurring events, and standard procedures work well. They are using a:

Accepted Answer

A)  systems thinking approach. 
B)  learning organization approach to management. 
C)  codification system of knowledge management. 
D)  personalization system of knowledge management. 
A)  systems thinking approach. 
B)  learning organization approach to management. 
C)  codification system of knowledge management. 
D)  personalization system of knowledge management.

Question 11

Which of the following is not one of the levels of organizational learning?

Accepted Answer

A)  Individual 
B)  Organizational 
C)  Intra-individual 
D)  Interorganizational 
A)  Individual 
B)  Organizational 
C)  Intra-individual 
D)  Interorganizational

Question 12

A "devils advocate" is considered to be harmful to the organizational culture because they are constantly taking opposite positions.

Accepted Answer

A) True 
 B)False

Question 13

"Groupthink" occurs when organizational team members are performing at their peak state and are able to solve organizational problems.

Accepted Answer

A) True 
 B)False

Question 14

To improve organizational learning, top managers should:

Accepted Answer

A)  narrow the amount of information presented. 
B)  listen to dissenters. 
C)  surround themselves with yes-men. 
D)  control the agenda. 
A)  narrow the amount of information presented. 
B)  listen to dissenters. 
C)  surround themselves with yes-men. 
D)  control the agenda.

Question 15

If a company needs a high level of coordination among group members:

Accepted Answer

A)  top management should be organized in a wheel configuration. 
B)  it is better for top-management team members to have similar backgrounds. 
C)  it is better for top-management membership to continuously change. 
D)  top management should be organized in a circle configuration. 
A)  top management should be organized in a wheel configuration. 
B)  it is better for top-management team members to have similar backgrounds. 
C)  it is better for top-management membership to continuously change. 
D)  top management should be organized in a circle configuration.

Question 16

Bill Gates used which type of decision-making technique in order to decide how to compete with Netscape?

Accepted Answer

A)  Garbage can 
B)  Rational 
C)  Carnegie 
D)  Bounded rational 
A)  Garbage can 
B)  Rational 
C)  Carnegie 
D)  Bounded rational

Question 17

Creating an organizational strategy would be considered a nonprogrammed decision.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following would Peter Senge consider to be the most important level of organizational learning?

Accepted Answer

A)  Organizational 
B)  Individual 
C)  Group or Team 
D)  Inter-organizational 
A)  Organizational 
B)  Individual 
C)  Group or Team 
D)  Inter-organizational

Question 19

Improving an existing TQM program is an example of ________ learning.

Accepted Answer

A)  explorative 
B)  exploitative 
C)  radical 
D)  structured 
A)  explorative 
B)  exploitative 
C)  radical 
D)  structured

Question 20

The "illusion of control" is a bias that makes managers overestimate the extent to which they can control a situation.

Accepted Answer

A) True 
 B)False

Which of the following models of decision making is the most unrealistic?

Toyota is considered a learning organization because it is constantly learning from its mistakes and taking steps to make its products better.

The incrementalist model implies that managers can foresee the future.

A mechanistic structure is likely to promote exploitative learning.

The incrementalist model of decision making:

If an organization wants to foster exploitative learning, it should implement a(n) ________. structure.

In the type of top-management team known as the circle configuration, it is not true that:

The incrementalist model is most appropriate for which of the following organizations?

In developing a knowledge management system, managers want to provide managers with a step by step procedure on how to solve problems. They want to do this because most of their problems are recurring events, and standard procedures work well. They are using a:

Which of the following is not one of the levels of organizational learning?

A "devils advocate" is considered to be harmful to the organizational culture because they are constantly taking opposite positions.

"Groupthink" occurs when organizational team members are performing at their peak state and are able to solve organizational problems.

To improve organizational learning, top managers should:

If a company needs a high level of coordination among group members:

Bill Gates used which type of decision-making technique in order to decide how to compete with Netscape?

Creating an organizational strategy would be considered a nonprogrammed decision.

Which of the following would Peter Senge consider to be the most important level of organizational learning?

Improving an existing TQM program is an example of ________ learning.

The "illusion of control" is a bias that makes managers overestimate the extent to which they can control a situation.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Managing Innovation and Change

Organizational Birth, Growth, Decline, and Death

Managing Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters

Exam 12: Decision Making and Organizational Learning

Which of the following models of decision making is the most unrealistic?

Toyota is considered a learning organization because it is constantly learning from its mistakes and taking steps to make its products better.

The incrementalist model implies that managers can foresee the future.

A mechanistic structure is likely to promote exploitative learning.

The incrementalist model of decision making:

If an organization wants to foster exploitative learning, it should implement a(n) ________. structure.

In the type of top-management team known as the circle configuration, it is not true that:

The incrementalist model is most appropriate for which of the following organizations?

In developing a knowledge management system, managers want to provide managers with a step by step procedure on how to solve problems. They want to do this because most of their problems are recurring events, and standard procedures work well. They are using a:

Which of the following is not one of the levels of organizational learning?

A "devils advocate" is considered to be harmful to the organizational culture because they are constantly taking opposite positions.

"Groupthink" occurs when organizational team members are performing at their peak state and are able to solve organizational problems.

To improve organizational learning, top managers should:

If a company needs a high level of coordination among group members:

Bill Gates used which type of decision-making technique in order to decide how to compete with Netscape?

Creating an organizational strategy would be considered a nonprogrammed decision.

Which of the following would Peter Senge consider to be the most important level of organizational learning?

Improving an existing TQM program is an example of ________ learning.

The "illusion of control" is a bias that makes managers overestimate the extent to which they can control a situation.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Managing Innovation and Change

Organizational Birth, Growth, Decline, and Death

Managing Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters