Question 1

Which of the following is an assumption of the Carnegie model of decision making?

Accepted Answer

A)  Managers have all the information necessary to make decisions. 
B)  Managers select a limited range of alternatives. 
C)  Managers agree about what an organization's most important goals are. 
D)  Managers make changes that are only slightly different from existing procedures. 
A)  Managers have all the information necessary to make decisions. 
B)  Managers select a limited range of alternatives. 
C)  Managers agree about what an organization's most important goals are. 
D)  Managers make changes that are only slightly different from existing procedures.

Question 2

Testing new ways to serve the customer or manufacture a product is a strategy for organizational learning called ________.

Accepted Answer

A)  groupthink 
B)  escalation of commitment 
C)  garbage can approach 
D)  experimenting 
A)  groupthink 
B)  escalation of commitment 
C)  garbage can approach 
D)  experimenting

Question 3

A CEO thinks that he or she is the only person who can oversee global expansion. This CEO has which of the following cognitive biases?

Accepted Answer

A)  Illusion of control 
B)  Ego-defensiveness 
C)  Cognitive dissonance 
D)  Projection 
A)  Illusion of control 
B)  Ego-defensiveness 
C)  Cognitive dissonance 
D)  Projection

Question 4

When GE was deciding whether to make or buy washing machines, which of the following models of decision making did it use?

Accepted Answer

A)  Rational 
B)  Carnegie 
C)  Incrementalist 
D)  Unstructured 
A)  Rational 
B)  Carnegie 
C)  Incrementalist 
D)  Unstructured

Question 5

Adaptive cultures are generally make cautious and conservative decisions.

Accepted Answer

A) True 
 B)False

Question 6

Managers have to unlearn old ideas and test decision-making skills by not:

Accepted Answer

A)  encouraging diversity. 
B)  converting events into learning opportunities. 
C)  listening to good news and suppressing bad news. 
D)  listening to dissenters. 
A)  encouraging diversity. 
B)  converting events into learning opportunities. 
C)  listening to good news and suppressing bad news. 
D)  listening to dissenters.

Question 7

A programmed decision is one in which some sort of technology is used to develop alternatives.

Accepted Answer

A) True 
 B)False

Question 8

A friend of yours recommends a stock based upon a "hot tip." You purchase it, and it subsequently declines the following year. Your friend advises you to purchases more at the lower price, despite clear evidence that this is not a sound company. Your friend is displaying which cognitive bias?

Accepted Answer

A)  escalation of commitment 
B)  cognitive dissonance 
C)  frequency 
D)  projection 
A)  escalation of commitment 
B)  cognitive dissonance 
C)  frequency 
D)  projection

Question 9

Bounded rationality means that rational decisions tend to be made based upon the human mind being bound by constraints.

Accepted Answer

A) True 
 B)False

Question 10

The rational model of decision making assumes all of the following except:

Accepted Answer

A)  managers can access all the information they need. 
B)  managers operate in an uncertain environment. 
C)  managers agree about what an organization's most important goals are. 
D)  managers have the ability to evaluate all alternatives and select the best one. 
A)  managers can access all the information they need. 
B)  managers operate in an uncertain environment. 
C)  managers agree about what an organization's most important goals are. 
D)  managers have the ability to evaluate all alternatives and select the best one.

Question 11

The incrementalist model concentrates on how to improve nonprogrammed decision making.

Accepted Answer

A) True 
 B)False

Question 12

All of the following can improve the quality of an organization's decision making except:

Accepted Answer

A)  engaging in groupthink. 
B)  maintaining a diverse top-management team. 
C)  devil's advocacy. 
D)  listening to dissenters. 
A)  engaging in groupthink. 
B)  maintaining a diverse top-management team. 
C)  devil's advocacy. 
D)  listening to dissenters.

Question 13

The cognitive bias that causes individuals to blame others for problems is ________.

Accepted Answer

A)  representativeness 
B)  projection 
C)  frequency 
D)  cognitive dissonance 
A)  representativeness 
B)  projection 
C)  frequency 
D)  cognitive dissonance

Question 14

A manager catches an employee coming into work late, and therefore decides that a new companywide policy on tardiness is needed in order to improve productivity. This is an example of which of the following cognitive biases?

Accepted Answer

A)  Illusion of Control 
B)  Frequency 
C)  Groupthink 
D)  Ego-defensiveness 
A)  Illusion of Control 
B)  Frequency 
C)  Groupthink 
D)  Ego-defensiveness

Question 15

"Ego-defensiveness" is a bias that leads managers to interpret events in such a way that their actions appear in the most favorable light.

Accepted Answer

A) True 
 B)False

Question 16

Culture is important to organizational learning because it emphasizes ________.

Accepted Answer

A)  empowerment 
B)  centralized decision making 
C)  vertical integration 
D)  building shared vision 
A)  empowerment 
B)  centralized decision making 
C)  vertical integration 
D)  building shared vision

Question 17

What is the rational model of decision making? What are the assumptions that make it difficult to apply to day-to-day decisions?

Accepted Answer

The rational model is one in which an id

Question 18

A(n) ________ structure promotes explorative learning.

Accepted Answer

A)  mechanistic 
B)  product team 
C)  network organization 
D)  organic 
A)  mechanistic 
B)  product team 
C)  network organization 
D)  organic

Question 19

A cognitive bias that leads managers to remain committed to a losing course of action and not admit mistakes is ________.

Accepted Answer

A)  cognitive dissonance 
B)  projection 
C)  escalation of commitment 
D)  representativeness 
A)  cognitive dissonance 
B)  projection 
C)  escalation of commitment 
D)  representativeness

Question 20

The system of interrelated beliefs, preferences, expectations, and values is ________ structure.

Accepted Answer

A)  affective 
B)  cognitive 
C)  personal 
D)  behavioral 
A)  affective 
B)  cognitive 
C)  personal 
D)  behavioral

Which of the following is an assumption of the Carnegie model of decision making?

Testing new ways to serve the customer or manufacture a product is a strategy for organizational learning called ________.

A CEO thinks that he or she is the only person who can oversee global expansion. This CEO has which of the following cognitive biases?

When GE was deciding whether to make or buy washing machines, which of the following models of decision making did it use?

Adaptive cultures are generally make cautious and conservative decisions.

Managers have to unlearn old ideas and test decision-making skills by not:

A programmed decision is one in which some sort of technology is used to develop alternatives.

A friend of yours recommends a stock based upon a "hot tip." You purchase it, and it subsequently declines the following year. Your friend advises you to purchases more at the lower price, despite clear evidence that this is not a sound company. Your friend is displaying which cognitive bias?

Bounded rationality means that rational decisions tend to be made based upon the human mind being bound by constraints.

The rational model of decision making assumes all of the following except:

The incrementalist model concentrates on how to improve nonprogrammed decision making.

All of the following can improve the quality of an organization's decision making except:

The cognitive bias that causes individuals to blame others for problems is ________.

A manager catches an employee coming into work late, and therefore decides that a new companywide policy on tardiness is needed in order to improve productivity. This is an example of which of the following cognitive biases?

"Ego-defensiveness" is a bias that leads managers to interpret events in such a way that their actions appear in the most favorable light.

Culture is important to organizational learning because it emphasizes ________.

What is the rational model of decision making? What are the assumptions that make it difficult to apply to day-to-day decisions?

A(n) ________ structure promotes explorative learning.

A cognitive bias that leads managers to remain committed to a losing course of action and not admit mistakes is ________.

The system of interrelated beliefs, preferences, expectations, and values is ________ structure.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Managing Innovation and Change

Organizational Birth, Growth, Decline, and Death

Managing Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters

Exam 12: Decision Making and Organizational Learning

Which of the following is an assumption of the Carnegie model of decision making?

Testing new ways to serve the customer or manufacture a product is a strategy for organizational learning called ________.

A CEO thinks that he or she is the only person who can oversee global expansion. This CEO has which of the following cognitive biases?

When GE was deciding whether to make or buy washing machines, which of the following models of decision making did it use?

Adaptive cultures are generally make cautious and conservative decisions.

Managers have to unlearn old ideas and test decision-making skills by not:

A programmed decision is one in which some sort of technology is used to develop alternatives.

A friend of yours recommends a stock based upon a "hot tip." You purchase it, and it subsequently declines the following year. Your friend advises you to purchases more at the lower price, despite clear evidence that this is not a sound company. Your friend is displaying which cognitive bias?

Bounded rationality means that rational decisions tend to be made based upon the human mind being bound by constraints.

The rational model of decision making assumes all of the following except:

The incrementalist model concentrates on how to improve nonprogrammed decision making.

All of the following can improve the quality of an organization's decision making except:

The cognitive bias that causes individuals to blame others for problems is ________.

A manager catches an employee coming into work late, and therefore decides that a new companywide policy on tardiness is needed in order to improve productivity. This is an example of which of the following cognitive biases?

"Ego-defensiveness" is a bias that leads managers to interpret events in such a way that their actions appear in the most favorable light.

Culture is important to organizational learning because it emphasizes ________.

What is the rational model of decision making? What are the assumptions that make it difficult to apply to day-to-day decisions?

A(n) ________ structure promotes explorative learning.

A cognitive bias that leads managers to remain committed to a losing course of action and not admit mistakes is ________.

The system of interrelated beliefs, preferences, expectations, and values is ________ structure.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Managing Innovation and Change

Organizational Birth, Growth, Decline, and Death

Managing Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters