Question 1

Which of the following statements about grammar checkers is true?

Accepted Answer

A)  Recent versions of grammar and style checkers are much more flexible than older versions. 
B)  Writers who use grammar checkers do not need to make grammatical decisions. 
C)  Grammar checkers are always correct in their assessment of writing. 
D)  Grammar checkers are still in preliminary development and do not offer much help. 
E)  Grammar checkers must be purchased separately from most word processing programs. 
A)  Recent versions of grammar and style checkers are much more flexible than older versions. 
B)  Writers who use grammar checkers do not need to make grammatical decisions. 
C)  Grammar checkers are always correct in their assessment of writing. 
D)  Grammar checkers are still in preliminary development and do not offer much help. 
E)  Grammar checkers must be purchased separately from most word processing programs.

Question 2

In which of the following situations is it appropriate to use casual language in a business email?

Accepted Answer

A)  inviting all department members to a meeting 
B)  asking for an appointment with one's supervisor 
C)  inviting a coworker who is also a friend to lunch 
D)  inquiring whether a coworker will meet a deadline 
E)  requesting vacation time 
A)  inviting all department members to a meeting 
B)  asking for an appointment with one's supervisor 
C)  inviting a coworker who is also a friend to lunch 
D)  inquiring whether a coworker will meet a deadline 
E)  requesting vacation time

Question 3

Which of the following statements about the use of letters is true?

Accepted Answer

A)  Letters are primarily used to communicate information that is not routine or neutral. 
B)  Letters that are formal are required to include the attention line and subject line. 
C)  Letters are often the most appropriate form to use when corresponding with an external party whom you do not know well. 
D)  Letters have become less conversational over time and have replaced other forms of communications like email and memos. 
E)  Letters are used primarily for corresponding with people inside your organization. 
A)  Letters are primarily used to communicate information that is not routine or neutral. 
B)  Letters that are formal are required to include the attention line and subject line. 
C)  Letters are often the most appropriate form to use when corresponding with an external party whom you do not know well. 
D)  Letters have become less conversational over time and have replaced other forms of communications like email and memos. 
E)  Letters are used primarily for corresponding with people inside your organization.

Question 4

Using initialisms, such as "BTW" and "ASAP," is acceptable in informal business emails.

Accepted Answer

A) True 
 B)False

Question 5

The first step in the process of writing is

Accepted Answer

A)  planning. 
B)  drafting. 
C)  editing. 
D)  revising. 
E)  proofreading. 
A)  planning. 
B)  drafting. 
C)  editing. 
D)  revising. 
E)  proofreading.

Question 6

Relatively inexperienced business writers should spend roughly a third of their writing time in each of the three stages of writing.

Accepted Answer

A) True 
 B)False

Question 7

Explain the effect of cloud computing on business communications.

Accepted Answer

Cloud computing continues to change the

Question 8

Julio has been researching various vacation policies for his employer. Now that he has gathered his information, he needs to organize it, but he does not feel ready to start creating an outline. Which of the following technology tools would be best for helping him experiment with ways to group information?

Accepted Answer

A)  a statistical program 
B)  a database tool 
C)  collaborative software 
D)  multimedia presentation software 
E)  a concept-mapping program 
A)  a statistical program 
B)  a database tool 
C)  collaborative software 
D)  multimedia presentation software 
E)  a concept-mapping program

Question 9

List and explain the different stages in the revising stage of creating a business message.

Accepted Answer

The different stages in the revising pro

Question 10

William wants to communicate information to a client, but he thinks that the information runs the risk of evoking a negative response. In this context, which of the following formats should William use to organize the information in his message?

Accepted Answer

A)  chronological order 
B)  direct order 
C)  topical order 
D)  indirect order 
E)  spatial order 
A)  chronological order 
B)  direct order 
C)  topical order 
D)  indirect order 
E)  spatial order

Question 11

The direct order plan of organizing information will be the most effective when you are writing

Accepted Answer

A)  an email to employees announcing mandatory evening and weekend overtime. 
B)  an email to a pharmaceutical company informing it of the termination of its license. 
C)  a memo to an employee informing him of his dismissal from the company. 
D)  an email to the HR manager asking her how to access the new forms for reporting vacation time. 
E)  a letter to a vendor apologizing for a late payment. 
A)  an email to employees announcing mandatory evening and weekend overtime. 
B)  an email to a pharmaceutical company informing it of the termination of its license. 
C)  a memo to an employee informing him of his dismissal from the company. 
D)  an email to the HR manager asking her how to access the new forms for reporting vacation time. 
E)  a letter to a vendor apologizing for a late payment.

Question 12

Business letters always use the most formal level of language and forms of address.

Accepted Answer

A) True 
 B)False

Question 13

A Venn diagram is commonly used to identify all the tasks needed to complete a project and to determine how much time each task will take.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements about text messaging is true?

Accepted Answer

A)  The writing in text messages is exactly the same as the writing in more traditional message forms. 
B)  Text messaging does not place a limitation on the number of characters a writer can use in a message. 
C)  Text messaging is primarily used for sending detailed text messages from one computer to another. 
D)  The need for brevity in text messaging has led to the creation of many abbreviations. 
E)  Text messaging delivers messages at a much higher speed than instant messaging. 
A)  The writing in text messages is exactly the same as the writing in more traditional message forms. 
B)  Text messaging does not place a limitation on the number of characters a writer can use in a message. 
C)  Text messaging is primarily used for sending detailed text messages from one computer to another. 
D)  The need for brevity in text messaging has led to the creation of many abbreviations. 
E)  Text messaging delivers messages at a much higher speed than instant messaging.

Question 15

Cloud computing makes it possible for nearly everyone in a business to have access to essential programs such as Microsoft Word.

Accepted Answer

A) True 
 B)False

Question 16

Good business writing skills are important because writers essentially have no safety net.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is an advantage of email over text messaging, instant messaging, and social media?

Accepted Answer

A)  Email provides the option of using images. 
B)  Email can be sent to internal and external audiences. 
C)  Email is relatively faster than the other modes of communication. 
D)  Email is less expensive to use than the other modes of communication. 
E)  Email does not limit the number of characters that can be used in a message. 
A)  Email provides the option of using images. 
B)  Email can be sent to internal and external audiences. 
C)  Email is relatively faster than the other modes of communication. 
D)  Email is less expensive to use than the other modes of communication. 
E)  Email does not limit the number of characters that can be used in a message.

Question 18

It is best to avoid the use of abbreviations when composing text messages.

Accepted Answer

A) True 
 B)False

Question 19

_____ are the oldest form of business messages.

Accepted Answer

A)  Letters 
B)  Blogs 
C)  Emails 
D)  Telegraphs 
E)  Text messages 
A)  Letters 
B)  Blogs 
C)  Emails 
D)  Telegraphs 
E)  Text messages

Question 20

Which of the following lists the four most common headings used in memorandums or memos?

Accepted Answer

A)  Company, Address, Date, Subject 
B)  To, From, Subject, References 
C)  Date, Address, From, Subject 
D)  Date, To, From, References 
E)  Date, To, From, Subject 
A)  Company, Address, Date, Subject 
B)  To, From, Subject, References 
C)  Date, Address, From, Subject 
D)  Date, To, From, References 
E)  Date, To, From, Subject

Which of the following statements about grammar checkers is true?

In which of the following situations is it appropriate to use casual language in a business email?

Which of the following statements about the use of letters is true?

Using initialisms, such as "BTW" and "ASAP," is acceptable in informal business emails.

The first step in the process of writing is

Relatively inexperienced business writers should spend roughly a third of their writing time in each of the three stages of writing.

Explain the effect of cloud computing on business communications.

List and explain the different stages in the revising stage of creating a business message.

William wants to communicate information to a client, but he thinks that the information runs the risk of evoking a negative response. In this context, which of the following formats should William use to organize the information in his message?

The direct order plan of organizing information will be the most effective when you are writing

Business letters always use the most formal level of language and forms of address.

A Venn diagram is commonly used to identify all the tasks needed to complete a project and to determine how much time each task will take.

Which of the following statements about text messaging is true?

Cloud computing makes it possible for nearly everyone in a business to have access to essential programs such as Microsoft Word.

Good business writing skills are important because writers essentially have no safety net.

Which of the following is an advantage of email over text messaging, instant messaging, and social media?

It is best to avoid the use of abbreviations when composing text messages.

_____ are the oldest form of business messages.

Which of the following lists the four most common headings used in memorandums or memos?

Communicating in the Workplace

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters

Exam 2: Writing Effectively for Your Audience, Purpose, and Medium

Which of the following statements about grammar checkers is true?

In which of the following situations is it appropriate to use casual language in a business email?

Which of the following statements about the use of letters is true?

Using initialisms, such as "BTW" and "ASAP," is acceptable in informal business emails.

The first step in the process of writing is

Relatively inexperienced business writers should spend roughly a third of their writing time in each of the three stages of writing.

Explain the effect of cloud computing on business communications.

List and explain the different stages in the revising stage of creating a business message.

William wants to communicate information to a client, but he thinks that the information runs the risk of evoking a negative response. In this context, which of the following formats should William use to organize the information in his message?

The direct order plan of organizing information will be the most effective when you are writing

Business letters always use the most formal level of language and forms of address.

A Venn diagram is commonly used to identify all the tasks needed to complete a project and to determine how much time each task will take.

Which of the following statements about text messaging is true?

Cloud computing makes it possible for nearly everyone in a business to have access to essential programs such as Microsoft Word.

Good business writing skills are important because writers essentially have no safety net.

Which of the following is an advantage of email over text messaging, instant messaging, and social media?

It is best to avoid the use of abbreviations when composing text messages.

_____ are the oldest form of business messages.

Which of the following lists the four most common headings used in memorandums or memos?

Communicating in the Workplace

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters