Exam 2: Writing Effectively for Your Audience, Purpose, and Medium

You should avoid the use of informal language in business email messages, especially when writing to people you know only on a business basis.

As director of the human resources department, Alex has to write an email to employees requesting them to volunteer at the company's annual United Way fund raiser. After determining the purpose of his message, which of the following steps should Alex take next in planning his message?

With respect to email format, the link "Bcc" or "blind courtesy copy" is used when the sender

In the context of writing email messages, a formal style of writing

Which of the following constitutes formal research in the context of gathering information for a message?

Describe computer tools that can be used to help plan messages.

Businesses use text messaging primarily for data reporting purposes.

Cloud computing is

In which of the following cases will the indirect order plan of organizing information be most effective?

Careful proofreading is still in order after a document has been checked with a spelling checker.

Discuss the effects of text messaging and instant messaging on business communication.

Which of the following is true of written communication?

Which of the following technologies is most likely to change the way customers access and use a business's services?

Which of the following about memos or memorandums is true?

Which of the following is true regarding the amount of time novice business writers should ideally spend on each stage of the writing process?

Letters are the best channel of communication for business people to use when communicating with someone they do not know well.

In Microsoft Word, which of the following tools can be used to create a table of contents?

Information is gathered and analyzed during the planning stage of the writing process.

Which of the following is the best practice to follow when writing messages?

Explain the advantages and disadvantages of emails.