Exam 16: Diversity and Global Cultures: There Are New Faces in the Neighborhood

Beyond the legal issues, make the business case for diversity.

_________ form among people doing the same kinds of work.

The belief that one's membership group or subculture is superior to all others is called __________.

Harris and Conference Board polls report that younger workers tend to be more satisfied with their jobs than older workers.

A culture that relies mainly on the written and spoken word is called a(n) __________.*

The __________ is a hidden barrier that restricts the advancement of women and minorities into senior level management positions.

Hall argues that we need to be aware of more than just the verbal languages of other countries; his emphasis on "silent languages" refers to understanding communication context, the perspective of time, and the use of space.

All of the following are aspects of cultural intelligence EXCEPT:*

The ability to adapt and adjust to new cultures is a reflection of one's __________.

According to a survey done by FDS International of the United Kingdom, the country with best overall employee morale is ___________.

The barrier to women and minorities that manifests itself in the lack of diversity in the upper ranks of organizational management is known as the __________.

Hofstede was concerned about the tendency for people to assume that generalized cultural values could be applied to all members of a culture. He called this tendency __________.

Leadership in an organization commits the organization to hiring and advancing minorities and women. This is called __________.

Which of the following is NOT one of the stages of adjusting to a new culture?*

An organization that is mature about diversity should be able to answer a confident "yes" to which of the following questions?

In a high context culture, such as Italy, one would expect to find __________.

Vince, a middle manager at United Imports Inc, is in Japan on a business trip to visit a major supplier. After work, his Japanese hosts take him to a Japanese barbecue restaurant. Two of the main entrees are horsemeat and sparrow with the heads on. Vince is very uncomfortable with these dishes and does not know what to do. Vince is suffering a condition known as __________.

__________ is a word used to describe differences in people's race, religion, age, and other factors.

Which of the following is a characteristic of a multicultural organization?

Subcultures are necessary to achieve organizational diversity.