Exam 15: Communication: Listening Is the Key to Understanding

The tendency to consider one's culture superior to any other is called __________.*

The two key measures of good communication are effectiveness and efficiency.

Anne is on a business trip to Japan. She knows that the Japanese are uncomfortable with long eye to eye contact and she purposely avoids using it with her Japanese hosts. Anne is practicing __________.

The intentional distortion of information to make it appear favorable to the message recipient is called __________.

__________ is the interpersonal process of sending and receiving symbols with meanings attached to them.

__________ involves being honest and openly sharing accurate and complete information.

The intentional distortion of information in order to make it more favorable to the recipient is called __________.*

Chinese and Japanese employees may show anger only in their eyes, a point often missed by Westerners.

A manager, who is paraphrasing and thinking about what someone else is saying in order to encourage them to clarify what they mean, is using a communication technique called __________.

Jerry, the production manager at Good Cookies LLC, in order to look good for his upcoming performance appraisal, has slightly overstated the month's output in his monthly report. Jerry is guilty of __________.

__________ is the capacity to attract support and help from others in order to get things done.

At which point in the communication process does noise occur?

A received message that earns trust, respect, and integrity in the eyes of the receivers is called a(n) __________ message.

__________ is the study of the way we use space.

__________ is the process of indicating to others how you feel about what they have said or done.

The communication cycle is complete when _________.

What is "noise" and how can it negatively impact communication?

__________ is the capacity of a communication channel to effectively carry information.

Personal bias and perception can cause the receiver of a message to misunderstand the intended meaning of the message. This would be an example of __________ in the communication process.*

__________ communication occurs when a minimum of resources are expended.