Question 1

__________ control is essentially the influence of market competition on the behavior of organizations and their members.

Accepted Answer

Market

Question 2

__________ control influences behavior through norms and expectations set by the corporate culture.

Accepted Answer

Clan

Question 3

__________ is/are a process of joint objective setting and reviews between a superior and a subordinate.*

Accepted Answer

A)  Management by directives 
B)  Management by objectives 
C)  Performance appraisals 
D)  Salary reviews 
A)  Management by directives 
B)  Management by objectives 
C)  Performance appraisals 
D)  Salary reviews B

Question 4

Define and discuss the components of TQM (total quality management).

Accepted Answer

TQM consists of a number of processes ta

Question 5

The process of always searching for new ways to improve work quality and performance is called __________.

Accepted Answer

A)  just-in-time 
B)  supply chain management 
C)  continuous improvement 
D)  quality circles 
A)  just-in-time 
B)  supply chain management 
C)  continuous improvement 
D)  quality circles

Question 6

Unfortunately, control plays a negative role in the management process.

Accepted Answer

A) True 
 B)False

Question 7

The first step in the control process is ________.*

Accepted Answer

A)  forecasting 
B)  establishing objectives and standards 
C)  measuring actual performance 
D)  taking necessary action 
A)  forecasting 
B)  establishing objectives and standards 
C)  measuring actual performance 
D)  taking necessary action

Question 8

The ability to generate cash to pay bills is known as __________.

Accepted Answer

A)  liquidity 
B)  leverage 
C)  asset management 
D)  profitability 
A)  liquidity 
B)  leverage 
C)  asset management 
D)  profitability

Question 9

MBO has been around for so long because it is one of the few management techniques with no observable downsides.

Accepted Answer

A) True 
 B)False

Question 10

Describe the basic steps in the control process.

Accepted Answer

1^st - Determine the objectives and establi

Question 11

A manager stops by before a shift to see if everything is ready to go. This is an example of a(n) __________ control.

Accepted Answer

A)  steering 
B)  feedback 
C)  feedforward 
D)  concurrent 
A)  steering 
B)  feedback 
C)  feedforward 
D)  concurrent

Question 12

Management by objectives requires all of the following EXCEPT:

Accepted Answer

A)  a structured process. 
B)  regular communication. 
C)  objectives set by management. 
D)  standards for measurement. 
A)  a structured process. 
B)  regular communication. 
C)  objectives set by management. 
D)  standards for measurement.

Question 13

In order for the second step in the control process to be effective:*

Accepted Answer

A)  you must be able to conduct accurate measurements. 
B)  you must be timely in the measuring process. 
C)  you must be willing to measure 
D)  all of the above should be followed. 
A)  you must be able to conduct accurate measurements. 
B)  you must be timely in the measuring process. 
C)  you must be willing to measure 
D)  all of the above should be followed.

Question 14

The common phrase for operations, built upon continuous improvement, that seek to make quality an everyday performance objective is __________.

Accepted Answer

total qual

Question 15

When writing a good performance objective, you should identify a date by which the key result will be accomplished.

Accepted Answer

A) True 
 B)False

Question 16

Informal standards like "we did our best" or "everyone seemed to like it" are very effective as a basis for control adjustments.

Accepted Answer

A) True 
 B)False

Question 17

A(n) __________ measures work efforts that go into a product.

Accepted Answer

A)  input standard 
B)  output standard 
C)  transparent control 
D)  leadership control 
A)  input standard 
B)  output standard 
C)  transparent control 
D)  leadership control

Question 18

__________ control ensures that the final results meet desired standards.*

Accepted Answer

A)  Feedforward 
B)  Feedback 
C)  Concurrent 
D)  Feedmore 
A)  Feedforward 
B)  Feedback 
C)  Concurrent 
D)  Feedmore

Question 19

Which of the following is controlled by feedforward controls?

Accepted Answer

A)  Work throughputs 
B)  Work inputs 
C)  Work outputs 
D)  All of the above 
A)  Work throughputs 
B)  Work inputs 
C)  Work outputs 
D)  All of the above

Question 20

Which of the following financial ratios is the correct formula for the current ratio?

Accepted Answer

A)  Current assets-inventory/current liabilities 
B)  Current assets/current liabilities 
C)  Sales/average inventory 
D)  Net income/owner's equity 
A)  Current assets-inventory/current liabilities 
B)  Current assets/current liabilities 
C)  Sales/average inventory 
D)  Net income/owner's equity

__________ control is essentially the influence of market competition on the behavior of organizations and their members.

__________ control influences behavior through norms and expectations set by the corporate culture.

__________ is/are a process of joint objective setting and reviews between a superior and a subordinate.*

Define and discuss the components of TQM (total quality management).

The process of always searching for new ways to improve work quality and performance is called __________.

Unfortunately, control plays a negative role in the management process.

The first step in the control process is ________.*

The ability to generate cash to pay bills is known as __________.

MBO has been around for so long because it is one of the few management techniques with no observable downsides.

Describe the basic steps in the control process.

A manager stops by before a shift to see if everything is ready to go. This is an example of a(n) __________ control.

Management by objectives requires all of the following EXCEPT:

In order for the second step in the control process to be effective:*

The common phrase for operations, built upon continuous improvement, that seek to make quality an everyday performance objective is __________.

When writing a good performance objective, you should identify a date by which the key result will be accomplished.

Informal standards like "we did our best" or "everyone seemed to like it" are very effective as a basis for control adjustments.

A(n) __________ measures work efforts that go into a product.

__________ control ensures that the final results meet desired standards.*

Which of the following is controlled by feedforward controls?

Which of the following financial ratios is the correct formula for the current ratio?

Managers and the Management Process: Everyone Becomes a Manager Someday

Management Learning: Great Things Grow From Strong Foundations

Ethics and Social Responsibility: Character Doesnt Stay Home When We Go to Work

Managers As Decision Makers: There Is No Substitute for a Good Decision

Plans and Planning Techniques: Get There Faster With Objectives

Strategy and Strategic Management: Insight and Hard Work Deliver Results

Organization Structure and Design: Its All About Working Together

Organizational Cultures, Innovation, and Change: Adaptability and Values Set the Tone

Human Resource Management: Nurturing Turns Potential Into Performance

Leadership: a Leader Lives in Each of Us

Individual Behavior: Theres Beauty in Individual Differences

Motivation: Respect Unlocks Human Potential

Teams and Teamwork: Two Heads Really Can Be Better Than One

Communication: Listening Is the Key to Understanding

Diversity and Global Cultures: There Are New Faces in the Neighborhood

Globalization and International Business: Going Global Isnt Just for Travelers

Entrepreneurship and Small Business: Taking Risks Can Make Dreams Come True

Filters

Exam 6: Controls and Control Systems: What Gets Measured Happens

__________ control is essentially the influence of market competition on the behavior of organizations and their members.

__________ control influences behavior through norms and expectations set by the corporate culture.

__________ is/are a process of joint objective setting and reviews between a superior and a subordinate.*

Define and discuss the components of TQM (total quality management).

The process of always searching for new ways to improve work quality and performance is called __________.

Unfortunately, control plays a negative role in the management process.

The first step in the control process is ________.*

The ability to generate cash to pay bills is known as __________.

MBO has been around for so long because it is one of the few management techniques with no observable downsides.

Describe the basic steps in the control process.

A manager stops by before a shift to see if everything is ready to go. This is an example of a(n) __________ control.

Management by objectives requires all of the following EXCEPT:

In order for the second step in the control process to be effective:*

The common phrase for operations, built upon continuous improvement, that seek to make quality an everyday performance objective is __________.

When writing a good performance objective, you should identify a date by which the key result will be accomplished.

Informal standards like "we did our best" or "everyone seemed to like it" are very effective as a basis for control adjustments.

A(n) __________ measures work efforts that go into a product.

__________ control ensures that the final results meet desired standards.*

Which of the following is controlled by feedforward controls?

Which of the following financial ratios is the correct formula for the current ratio?

Managers and the Management Process: Everyone Becomes a Manager Someday

Management Learning: Great Things Grow From Strong Foundations

Ethics and Social Responsibility: Character Doesnt Stay Home When We Go to Work

Managers As Decision Makers: There Is No Substitute for a Good Decision

Plans and Planning Techniques: Get There Faster With Objectives

Strategy and Strategic Management: Insight and Hard Work Deliver Results

Organization Structure and Design: Its All About Working Together

Organizational Cultures, Innovation, and Change: Adaptability and Values Set the Tone

Human Resource Management: Nurturing Turns Potential Into Performance

Leadership: a Leader Lives in Each of Us

Individual Behavior: Theres Beauty in Individual Differences

Motivation: Respect Unlocks Human Potential

Teams and Teamwork: Two Heads Really Can Be Better Than One

Communication: Listening Is the Key to Understanding

Diversity and Global Cultures: There Are New Faces in the Neighborhood

Globalization and International Business: Going Global Isnt Just for Travelers

Entrepreneurship and Small Business: Taking Risks Can Make Dreams Come True

Filters