Exam 6: Controls and Control Systems: What Gets Measured Happens

The calculation of the point where sales revenues equal total costs is called __________ analysis.

Output standards in business would include:

A(n) __________ is a measure of performance results in terms of quantity, quality, cost, or time.

A(n)__________ chart is a combination of the critical path method and the program evaluation and review technique.

__________ control ensures clear direction and needed resources before the work begins.

The two most common types of objectives in the management by objectives process are work related improvement and __________ objectives.*

A(n)__________ chart graphically displays the scheduling of tasks required to complete a project.

The advantage to concurrent controls is the opportunity to intervene immediately when problems are detected.

One time activities with many component tasks that must be completed in proper order and according to budget are called __________ plans.

To improve workflow and reduce costs, __________ scheduling seeks to arrange for materials to arrive right as they are needed.

The "control" process is really just about power.

__________ control influences behavior through authority, policies, procedures, job descriptions, budgets, and day to day supervision.*

Control equation: Need for action = __________ - __________.

Conformance with rules and procedures, efficiency in the use of resources, and work attendance are examples of input standards.

If you follow-up with clients to see what they thought of the service level that you provided, you are using a(n) __________ type of control.

Our focus in "management by exception" is to give our attention to the situations with the greatest need for action.

__________ control occurs through direct supervision or administrative systems.*

__________ management makes sure that activities required to complete a project are planned well and accomplished on time.

__________ is/are used to graphically display trends, so that exceptions to quality standards can be identified.*