Question 1

A(n) ____ is a smaller-scale plan developed to implement a strategy.

Accepted Answer

A) strategy 
B) goal 
C) mission 
D) tactical plan 
E) objective 
A) strategy 
B) goal 
C) mission 
D) tactical plan 
E) objective

Question 2

The first step in the managerial decision-making process is to

Accepted Answer

A) evaluate the problem. 
B) create a problem opportunity. 
C) identify an opportunity. 
D) identify a solution to the problem. 
E) generate alternative solutions to the problem. 
A) evaluate the problem. 
B) create a problem opportunity. 
C) identify an opportunity. 
D) identify a solution to the problem. 
E) generate alternative solutions to the problem.

Question 3

The first step in benchmarking is to identify the objectives.

Accepted Answer

A) True 
 B)False

Question 4

How does the organization's mission differ from its strategic planning?

Accepted Answer

An organization's mission is a statement

Question 5

The investment decisions of many traders on Wall Street in the early 2000s led to the downfall of several investment companies, demonstrating that employee goals were not aligned with company goals. This indicates a failure of which basic managerial function?

Accepted Answer

A) Planning 
B) Organizing 
C) Leading 
D) Motivating 
E) Controlling 
A) Planning 
B) Organizing 
C) Leading 
D) Motivating 
E) Controlling

Question 6

An organization's tactical plan is its broadest set of plans developed as a guide for major policy setting and decision making.

Accepted Answer

A) True 
 B)False

Question 7

Most organizations use four types of resources: material, human, financial, and informational.

Accepted Answer

A) True 
 B)False

Question 8

It is important for a manager to understand the ____ of subordinates in order to encourage effective performance.

Accepted Answer

A) control needs 
B) leadership skills 
C) standards 
D) financial needs 
E) motivations 
A) control needs 
B) leadership skills 
C) standards 
D) financial needs 
E) motivations

Question 9

Centrum Springs, Inc.
Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company. His manager is retiring and hopes that Riley will take over for him. However, even though Riley is an experienced employee, there are many things that he still needs to learn. Riley has trained many new employees, but he has never held a management position. Riley needs to have a general understanding of what it takes to be a manager.
There are many problems in Riley's department. There are no plans to fall back on in case the initial plan fails. Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to. Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager. He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder.
-Refer to Centrum Springs, Inc. When Riley learns all that it takes to be a manager, he will be involved in

Accepted Answer

A) marketing, planning, hiring, and training. 
B) controlling, organizing, planning, and leading. 
C) leading, motivating, hiring, and firing. 
D) planning, controlling, leading, and motivating. 
E) leading, motivating, training, and organizing. 
A) marketing, planning, hiring, and training. 
B) controlling, organizing, planning, and leading. 
C) leading, motivating, hiring, and firing. 
D) planning, controlling, leading, and motivating. 
E) leading, motivating, training, and organizing.

Question 10

If Kmart states that it is going to spend $100 million in advertising in the upcoming year to help increase its market share, it is explaining part of its ____ plan.

Accepted Answer

A) tactical 
B) operational 
C) strategic 
D) contingency 
E) directional 
A) tactical 
B) operational 
C) strategic 
D) contingency 
E) directional

Question 11

Leadership can best be defined as the ability to

Accepted Answer

A) identify problems. 
B) relate to others. 
C) influence others. 
D) generate reasonable solutions to problems. 
E) deal effectively with others. 
A) identify problems. 
B) relate to others. 
C) influence others. 
D) generate reasonable solutions to problems. 
E) deal effectively with others.

Question 12

Which of the following is a TQM tool?

Accepted Answer

A) Organizing 
B) Leading 
C) Benchmarking 
D) Planning 
E) SWOT analysis 
A) Organizing 
B) Leading 
C) Benchmarking 
D) Planning 
E) SWOT analysis

Question 13

Dazzle Magazine
Rosalea recently switched careers. Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully. She became a manager at Dazzle Magazine, where she was in charge of the layout. Always open to new ways of doing things, Rosalea let her staff implement their ideas at times. Rosalea learned firsthand the different roles she had to play as a manager.
It always got stressful when the publication deadline neared. At one point, there was a major mix-up in the layouts for the front cover. Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter. However, she could not ask for Joseph's help with the covers because he happened to be out of town at the tim
She decided to ask the design manager for her help. The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer. Rosalea then went to an employee within her department for advic
-Refer to Dazzle Magazine. Now that Rosalea has real-world experience, she understands more than ever that certain skills are needed for any manager's success. These skills include all of the following except

Accepted Answer

A) oral communication skills. 
B) written communication skills. 
C) analytic skills. 
D) corporate behavior skills. 
E) conceptual skills. 
A) oral communication skills. 
B) written communication skills. 
C) analytic skills. 
D) corporate behavior skills. 
E) conceptual skills.

Question 14

Of the three styles of leadership, the most effective is the participative style.

Accepted Answer

A) True 
 B)False

Question 15

Core competencies of an organization are the aspects that a company performs well.

Accepted Answer

A) True 
 B)False

Question 16

Over the last few years, most U.S. firms have regained the dominant competitive positions they had previously held.

Accepted Answer

A) True 
 B)False

Question 17

When looking at the company's sales figures, Martha sees that her salespeople have not achieved high sales in Japan. She is at what stage in the managerial decision-making process?

Accepted Answer

A) Evaluating the problem 
B) Generating a problem 
C) Selecting a solution 
D) Identifying the problem 
E) Implementing the problem 
A) Evaluating the problem 
B) Generating a problem 
C) Selecting a solution 
D) Identifying the problem 
E) Implementing the problem

Question 18

Achieving a balance between competing and conflicting goals is called optimization.

Accepted Answer

A) True 
 B)False

Question 19

The chief executive officer of Chrysler provides his organization with leadership and overall guidance, and he is generally responsible for interpreting the organization's mission. He would be most properly classified as a(n) ____ manager.

Accepted Answer

A) administrative 
B) human resources 
C) operations 
D) marketing 
E) financial 
A) administrative 
B) human resources 
C) operations 
D) marketing 
E) financial

Question 20

A(n) ____ is a type of plan designed to implement tactical plans.

Accepted Answer

A) strategy 
B) mission 
C) operational plan 
D) contingency plan 
E) management objective 
A) strategy 
B) mission 
C) operational plan 
D) contingency plan 
E) management objective

A(n) ____ is a smaller-scale plan developed to implement a strategy.

The first step in the managerial decision-making process is to

The first step in benchmarking is to identify the objectives.

How does the organization's mission differ from its strategic planning?

The investment decisions of many traders on Wall Street in the early 2000s led to the downfall of several investment companies, demonstrating that employee goals were not aligned with company goals. This indicates a failure of which basic managerial function?

An organization's tactical plan is its broadest set of plans developed as a guide for major policy setting and decision making.

Most organizations use four types of resources: material, human, financial, and informational.

It is important for a manager to understand the ____ of subordinates in order to encourage effective performance.

If Kmart states that it is going to spend $100 million in advertising in the upcoming year to help increase its market share, it is explaining part of its ____ plan.

Leadership can best be defined as the ability to

Which of the following is a TQM tool?

Of the three styles of leadership, the most effective is the participative style.

Core competencies of an organization are the aspects that a company performs well.

Over the last few years, most U.S. firms have regained the dominant competitive positions they had previously held.

When looking at the company's sales figures, Martha sees that her salespeople have not achieved high sales in Japan. She is at what stage in the managerial decision-making process?

Achieving a balance between competing and conflicting goals is called optimization.

The chief executive officer of Chrysler provides his organization with leadership and overall guidance, and he is generally responsible for interpreting the organization's mission. He would be most properly classified as a(n) ____ manager.

A(n) ____ is a type of plan designed to implement tactical plans.

Exploring the World of Business and Economics

Being Ethical and Socially Responsible

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Social Media and E-Business

Using Management Information Systems and Accounting Information

Mastering Financial Management

Filters

Exam 6: Understanding the Management Process

A(n) ____ is a smaller-scale plan developed to implement a strategy.

The first step in the managerial decision-making process is to

The first step in benchmarking is to identify the objectives.

How does the organization's mission differ from its strategic planning?

The investment decisions of many traders on Wall Street in the early 2000s led to the downfall of several investment companies, demonstrating that employee goals were not aligned with company goals. This indicates a failure of which basic managerial function?

An organization's tactical plan is its broadest set of plans developed as a guide for major policy setting and decision making.

Most organizations use four types of resources: material, human, financial, and informational.

It is important for a manager to understand the ____ of subordinates in order to encourage effective performance.

If Kmart states that it is going to spend $100 million in advertising in the upcoming year to help increase its market share, it is explaining part of its ____ plan.

Leadership can best be defined as the ability to

Which of the following is a TQM tool?

Of the three styles of leadership, the most effective is the participative style.

Core competencies of an organization are the aspects that a company performs well.

Over the last few years, most U.S. firms have regained the dominant competitive positions they had previously held.

When looking at the company's sales figures, Martha sees that her salespeople have not achieved high sales in Japan. She is at what stage in the managerial decision-making process?

Achieving a balance between competing and conflicting goals is called optimization.

The chief executive officer of Chrysler provides his organization with leadership and overall guidance, and he is generally responsible for interpreting the organization's mission. He would be most properly classified as a(n) ____ manager.

A(n) ____ is a type of plan designed to implement tactical plans.

Exploring the World of Business and Economics

Being Ethical and Socially Responsible

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Social Media and E-Business

Using Management Information Systems and Accounting Information

Mastering Financial Management

Filters