Exam 6: Understanding the Management Process

​Interpersonal skills permit successful managers the ability to deal effectively with other people

The cost of implementing a total quality management program normally results in lower returns on sales and investments.

Choose any company that you are familiar with and describe one specific example of each of the four areas of a SWOT analysis.

In the entrepreneurial style of leadership in an organization, leaders take responsibility for the success or failure of their firm.

Specific skills needed to accomplish specialized activities such as drafting and welding are known as ____ skills.

First-line managers spend most of their time working with and motivating their employees, answering questions, and solving daily problems.

Jack is reviewing the recently implemented sales strategy the company developed and considering whether or not the company made the right decision. Jack is in the ____ stage of the managerial decision-making process.

Michael Dell is the CEO of Dell, a large computer manufacturer. He started the company himself, building and selling computers during college. Although he does not frequently use these skills now, it is likely that he has good ____ skills.

A large computer company provides well-being seminars free to its employees and provides them with a fitness facility to encourage physical and mental health. The company hopes this will create a satisfying work environment. Which managerial function does this involve?

When Robert Keening became the president of Snow Bird Airlines, he began meeting with groups of employees to get their opinions on how to turn around the airline's declining sales. This part of the decision-making process is an example of

Managers should avoid satisficing in the ____ stage of the managerial decision-making process.

Grant is a division manager for a large chemical company. He frequently works to implement the strategies set by the CEO and supervises the activities of the supervisors under him. Grant is a ____ manager.

A manager responsible for facilitating the exchange of products between an organization and its customers through distribution and advertising is known as a(n) ____ manager.

A manager with ____ skills has the ability to deal effectively with people inside and outside the organization.

O. Sawyer discovered problems in coordinating the work flow going from her department to marketing. To solve the problem, she identified some situations that needed correction and asked employees to submit their suggestions for improvement. After their suggestions were summarized, the employees selected one for implementation. Next, a supervisor was given responsibility and authority to oversee implementation and to keep Sawyer informed. Sawyer's actions exhibit the ____ leadership style.

A timeline for a strategic plan can be as long as 10 years. However, the timeline for a strategic plan for a company is generally

The manager of a McDonald's restaurant is an example of a(n) ____ manager.

When a business firm implements several programs to encourage prompt and courteous customer service, employee participation, and better coordination with suppliers, it is making an effort to use

What is the most significant difference between leaders and assembly line workers in regard to affecting the behavior of others?

The techniques of brainstorming and "Blast! Then Refine" would be helpful to use during which step in the managerial decision-making process?