Exam 6: Understanding the Management Process

A broad set of plans that outlines alternative courses of action when problems develop is called a strategy.

Managerial decision making involves a four-step process that begins with generating alternatives and ends with selecting an alternative.

Dazzle Magazine Rosalea recently switched careers. Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully. She became a manager at Dazzle Magazine, where she was in charge of the layout. Always open to new ways of doing things, Rosalea let her staff implement their ideas at times. Rosalea learned firsthand the different roles she had to play as a manager. It always got stressful when the publication deadline neared. At one point, there was a major mix-up in the layouts for the front cover. Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter. However, she could not ask for Joseph's help with the covers because he happened to be out of town at the tim She decided to ask the design manager for her help. The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer. Rosalea then went to an employee within her department for advic -Refer to Dazzle Magazine. As a manager, Rosalea would have played all of the following roles except which one?

Airplanes, crates, and trucks represent ____ resources for Federal Express.

The effectiveness of a total quality management program is directly related to top management's commitment to its success.

Mondell's lack of effective writing skills and his challenges in speaking to groups of people is causing stress in his job. He's becoming very aware that he needs to improve his ___ skills.

Goals are established for only one year at a time.

Goals are set only for top-level management.

A plan is an outline of the actions by which the organization intends to accomplish its goals and objectives.

Controlling is the process of evaluating and regulating ongoing activities to ensure achievement of goals.

When Herbert took a new position at Galbrook Manufacturing Company, the firm was near insolvency. One of Herbert's first acts was to establish specific goals for sales growth and a strategy for achieving them. He also changed the organizational structure and developed an elaborate control system for keeping the company on track. Herbert is functioning in a(n) ____ position at Galbrook Manufacturing.

​Comparing one's own company to the products, processes, or management practices of another for the purpose of improving quality is typical of

Management is the process of coordinating people and other resources.

Technical skills are more important to the first-line manager than to other managers.

An interpersonal role is one in which the manager must either gather or provide information.

The leadership style advocating that a leader involve subordinates in most decisions as well as the assignment of tasks is called

Operations managers are concerned strictly with the production of goods, not services.

​Managerial communication skills include both oral and written and involve

If on January 1, 2011, Microsoft stated that by 2020 it wants to have a 85 percent share of the U.S. software market, it is stating a(n)

When all employees are exceedingly clear about what is expected from them, guidelines for task completion are clear and understood, and rules and regulations in fulfilling their duties are clearly defined, it is likely the ____ leadership style is in place.