Exam 13: Business Process Management and Systems Development

In the long term,business process management (BPM)helps companies __________.

For many organizations,custom software is more expensive than packaged applications.However,if a package does not closely fit the company's needs,the savings are often diluted when the information systems staff or consultants must extend the functionality of the purchased packages.

A __________ is the smallest unit of work and management accountability that is not split into more detailed steps.

A(n)__________ is a set of technologies used for exchanging data between applications and for connecting processes with other systems across the organization,and with business partners.

Changes to business apps that were needed prior to year 2000 were tedious and time-consuming because they were tightly coupled programs written in __________.

Which is not a characteristic of program testing?

__________ testing is important because it determines whether the app meets the original business objectives and vision.

The BPR and JIT approaches were both based on assumptions.And if those assumptions are not met,then they will fail to achieve the great expected results.

British Telecom,United Airlines,and other companies that focused their BPM initiatives on process automation and cost savings had achieved significant operational efficiencies __________.

A project plan is specified in a __________.

.An important aspect of SOA is the separation of the service interface (the what)from its implementation (the how).

Web services can connect processes with other systems across the organization,and with business partners.The resulting integrated BPM systems are BPM mashups.

Not only is the development of the process important,the testing is equally as critical.

When applying business process reengineering (BPR),managers first attempt to automate or semi-automate an organization's business processes.

Project management includes three basic operations.Which is not one of those operations?

Options for the acquisition of complex IT applications are all of the following except:

Many JIT implementations in the U.S.actually increased inventory costs because JIT is based on the assumption that warehousing costs are extremely high,as they were in Japan where JIT was initiated by Toyota.

The goal of loose coupling of apps is to reduce dependencies between systems to improve flexibility and agility.

SOA is a confusing concept,even for practitioners,because SOA is mistakenly described like BPM or the definition is incomprehensible.

During the systems investigation stage,__________ studies are done to determine if the hardware,software,and communications components can be developed and/or acquired to solve the business problem.