Question 1

Which of the following is a possible consequence of using the garbage can model for organizational decision making?

Accepted Answer

A) Solutions are proposed only when problems exist. 
B) Problems are always solved once they have been identified. 
C) Choices are made without solving problems. 
D) Solutions are present for all kinds of problems. 
A) Solutions are proposed only when problems exist. 
B) Problems are always solved once they have been identified. 
C) Choices are made without solving problems. 
D) Solutions are present for all kinds of problems.

Question 2

The role of the devil's advocate is to support the assumptions and assertions made by the group.

Accepted Answer

A) True 
 B)False

Question 3

In the problem identification stage,information about environmental and organizational conditions is monitored to determine if performance is satisfactory and to diagnose the cause of shortcomings.

Accepted Answer

A) True 
 B)False

Question 4

In the context of the contingency decision-making framework,_____ refers to understanding and agreement about how to solve problems and reach organizational goals.

Accepted Answer

A) coalition formation 
B) technical knowledge 
C) intuitive decision making 
D) problem consensus 
A) coalition formation 
B) technical knowledge 
C) intuitive decision making 
D) problem consensus

Question 5

Larry is the CEO of a chain of fast food restaurants that operates all over the U.S.It comes to his notice that one of the branches in Boston has received a lot of complaints from customers who claim that the staff is rude and the service is delayed.Larry arranges to get feedback from customers of the branch in question.In the context of the incremental decision model,Larry is in the _____ phase of the decision sequence.

Accepted Answer

A) identification 
B) development 
C) evaluation 
D) selection 
A) identification 
B) development 
C) evaluation 
D) selection

Question 6

In the context of the garbage can model,choice opportunities are occasions when an organization usually makes a decision.

Accepted Answer

A) True 
 B)False

Question 7

In the _____ stage of organizational decision making,information about environmental and organizational conditions is monitored to determine if performance is satisfactory and to diagnose the cause of shortcomings.

Accepted Answer

A) problem identification 
B) problem generation 
C) problem solution 
D) problem deconstruction 
A) problem identification 
B) problem generation 
C) problem solution 
D) problem deconstruction

Question 8

When goals are ambiguous and inconsistent,managers tend to agree about problem priorities.

Accepted Answer

A) True 
 B)False

Question 9

The _____ to individual decision making stresses the need for systematic analysis of a problem followed by choice and implementation in a logical,step-by-step sequence.

Accepted Answer

A) intuitive approach 
B) rational approach 
C) bounded rationality approach 
D) problemistic search approach 
A) intuitive approach 
B) rational approach 
C) bounded rationality approach 
D) problemistic search approach

Question 10

According to organizational decision making,_____ means managers look around the immediate environment for a solution to quickly resolve an issue.

Accepted Answer

A) problemistic search 
B) satisficing 
C) coalition formation 
D) bargaining 
A) problemistic search 
B) satisficing 
C) coalition formation 
D) bargaining

Question 11

The Carnegie model of organizational decision making says that organizational decisions:

Accepted Answer

A) involve few managers because of the simplicity with which decisions are made. 
B) involve a coalition of many managers to make the final choice. 
C) use coalitions only at higher levels of management. 
D) use coalitions only at lower levels of management. 
A) involve few managers because of the simplicity with which decisions are made. 
B) involve a coalition of many managers to make the final choice. 
C) use coalitions only at higher levels of management. 
D) use coalitions only at lower levels of management.

Question 12

Problem consensus tends to be high when organizations are differentiated.

Accepted Answer

A) True 
 B)False

Question 13

One of the implications of coalition building for organizational decision behavior is that decisions are made to optimize rather than satisfice problem solutions.

Accepted Answer

A) True 
 B)False

Question 14

Particularly complex nonprogrammed decisions are often referred to as wicked decisions because simply defining the problem can turn into a major task.

Accepted Answer

A) True 
 B)False

Question 15

_____ is a new trend in decision making that involves combining intuitive and analytical thought.

Accepted Answer

A) Quasirationality 
B) Satisficing 
C) Organized anarchy 
D) Point-counterpoint 
A) Quasirationality 
B) Satisficing 
C) Organized anarchy 
D) Point-counterpoint

Question 16

In which of the following stages of the organizational decision-making process are alternative courses of action considered and one alternative is selected and implemented?

Accepted Answer

A) The problem monitoring stage 
B) The problem identification stage 
C) The problem solution stage 
D) The problem generation stage 
A) The problem monitoring stage 
B) The problem identification stage 
C) The problem solution stage 
D) The problem generation stage

Question 17

While making important decisions,it is important to take one's emotions into consideration.

Accepted Answer

A) True 
 B)False

Question 18

A decision interrupt takes place when an organization must cycle back through a previous decision and try something new.

Accepted Answer

A) True 
 B)False

Question 19

In the context of the contingency decision-making framework,_____ refers to the agreement among managers about the nature of an issue or opportunity and about which goals and outcomes to pursue.

Accepted Answer

A) problem consensus 
B) technical knowledge 
C) point-counterpoint 
D) decision learning 
A) problem consensus 
B) technical knowledge 
C) point-counterpoint 
D) decision learning

Question 20

Which of the following steps in the rational approach to decision making involves having a clear understanding of the various options available to achieve desired objectives?

Accepted Answer

A) Specifying decision objectives 
B) Diagnosing the problem 
C) Monitoring the decision environment 
D) Developing alternative solutions 
A) Specifying decision objectives 
B) Diagnosing the problem 
C) Monitoring the decision environment 
D) Developing alternative solutions

Which of the following is a possible consequence of using the garbage can model for organizational decision making?

The role of the devil's advocate is to support the assumptions and assertions made by the group.

In the problem identification stage,information about environmental and organizational conditions is monitored to determine if performance is satisfactory and to diagnose the cause of shortcomings.

In the context of the contingency decision-making framework,_____ refers to understanding and agreement about how to solve problems and reach organizational goals.

In the context of the garbage can model,choice opportunities are occasions when an organization usually makes a decision.

In the _____ stage of organizational decision making,information about environmental and organizational conditions is monitored to determine if performance is satisfactory and to diagnose the cause of shortcomings.

When goals are ambiguous and inconsistent,managers tend to agree about problem priorities.

The _____ to individual decision making stresses the need for systematic analysis of a problem followed by choice and implementation in a logical,step-by-step sequence.

According to organizational decision making,_____ means managers look around the immediate environment for a solution to quickly resolve an issue.

The Carnegie model of organizational decision making says that organizational decisions:

Problem consensus tends to be high when organizations are differentiated.

One of the implications of coalition building for organizational decision behavior is that decisions are made to optimize rather than satisfice problem solutions.

Particularly complex nonprogrammed decisions are often referred to as wicked decisions because simply defining the problem can turn into a major task.

_____ is a new trend in decision making that involves combining intuitive and analytical thought.

In which of the following stages of the organizational decision-making process are alternative courses of action considered and one alternative is selected and implemented?

While making important decisions,it is important to take one's emotions into consideration.

A decision interrupt takes place when an organization must cycle back through a previous decision and try something new.

In the context of the contingency decision-making framework,_____ refers to the agreement among managers about the nature of an issue or opportunity and about which goals and outcomes to pursue.

Which of the following steps in the rational approach to decision making involves having a clear understanding of the various options available to achieve desired objectives?

Organizations and Organization Theory

Strategy,Organization Design,and Effectiveness

Fundamentals of Organization Structure

the External Environment

Interorganizational Relationships

Designing Organizations for the International Environment

Manufacturing and Service Technologies

Using Information Technology for Control and Coordination

Organization Size,Life Cycle,and Decline

Organizational Culture and Ethical Values

Innovation and Change

Conflict,Power,and Politics

Filters

Exam 12: Decision-making Processes

Which of the following is a possible consequence of using the garbage can model for organizational decision making?

The role of the devil's advocate is to support the assumptions and assertions made by the group.

In the problem identification stage,information about environmental and organizational conditions is monitored to determine if performance is satisfactory and to diagnose the cause of shortcomings.

In the context of the contingency decision-making framework,_____ refers to understanding and agreement about how to solve problems and reach organizational goals.

In the context of the garbage can model,choice opportunities are occasions when an organization usually makes a decision.

In the _____ stage of organizational decision making,information about environmental and organizational conditions is monitored to determine if performance is satisfactory and to diagnose the cause of shortcomings.

When goals are ambiguous and inconsistent,managers tend to agree about problem priorities.

The _____ to individual decision making stresses the need for systematic analysis of a problem followed by choice and implementation in a logical,step-by-step sequence.

According to organizational decision making,_____ means managers look around the immediate environment for a solution to quickly resolve an issue.

The Carnegie model of organizational decision making says that organizational decisions:

Problem consensus tends to be high when organizations are differentiated.

One of the implications of coalition building for organizational decision behavior is that decisions are made to optimize rather than satisfice problem solutions.

Particularly complex nonprogrammed decisions are often referred to as wicked decisions because simply defining the problem can turn into a major task.

_____ is a new trend in decision making that involves combining intuitive and analytical thought.

In which of the following stages of the organizational decision-making process are alternative courses of action considered and one alternative is selected and implemented?

While making important decisions,it is important to take one's emotions into consideration.

A decision interrupt takes place when an organization must cycle back through a previous decision and try something new.

In the context of the contingency decision-making framework,_____ refers to the agreement among managers about the nature of an issue or opportunity and about which goals and outcomes to pursue.

Which of the following steps in the rational approach to decision making involves having a clear understanding of the various options available to achieve desired objectives?

Organizations and Organization Theory

Strategy,Organization Design,and Effectiveness

Fundamentals of Organization Structure

the External Environment

Interorganizational Relationships

Designing Organizations for the International Environment

Manufacturing and Service Technologies

Using Information Technology for Control and Coordination

Organization Size,Life Cycle,and Decline

Organizational Culture and Ethical Values

Innovation and Change

Conflict,Power,and Politics

Filters