Question 1

Which of the following statements is an instance of ethnocentrism?

Accepted Answer

A) Jerry's Garage has an unwritten policy not to hire Hispanic workers as the management believes that they are unreliable. 
B) PBJ Inc.only hires candidates with a high-school diploma as the company processes require a certain level of literacy. 
C) Sunshine Sales hires a majority of Spanish-speaking salespeople,as it has a large market among the Hispanic population. 
D) The U.S.branch of Golden Dragon Ltd.,a Chinese company,hires Chinese workers as the management feels that they best reflect the organization values. 
E) Divya's Designs is a bridal boutique that focuses on Indian outfits and caters mainly to Indian clientele. 
A) Jerry's Garage has an unwritten policy not to hire Hispanic workers as the management believes that they are unreliable. 
B) PBJ Inc.only hires candidates with a high-school diploma as the company processes require a certain level of literacy. 
C) Sunshine Sales hires a majority of Spanish-speaking salespeople,as it has a large market among the Hispanic population. 
D) The U.S.branch of Golden Dragon Ltd.,a Chinese company,hires Chinese workers as the management feels that they best reflect the organization values. 
E) Divya's Designs is a bridal boutique that focuses on Indian outfits and caters mainly to Indian clientele.

Question 2

According to the Hudson Institute report,________.

Accepted Answer

A) benefits and policies for women workers must be increased 
B) the United States must pay more attention to its own share of world trade and less on the growth of other economies 
C) prosperity will depend upon how fast productivity grows in manufacturing 
D) minority workers must be integrated into the economy,within certain limits 
E) the average age of the American worker will decrease 
A) benefits and policies for women workers must be increased 
B) the United States must pay more attention to its own share of world trade and less on the growth of other economies 
C) prosperity will depend upon how fast productivity grows in manufacturing 
D) minority workers must be integrated into the economy,within certain limits 
E) the average age of the American worker will decrease

Question 3

A major league basketball team has more African-American players than white players.It is about to recruit five more players and the management has specifically asked the coach to ensure that three out of the five new players are white.This is causing irritation among the African-American players who want to be part of the team.This is an example of ________.

Accepted Answer

A) reverse discrimination 
B) pluralism 
C) tokenism 
D) stereotyping 
E) dualism 
A) reverse discrimination 
B) pluralism 
C) tokenism 
D) stereotyping 
E) dualism

Question 4

Discrimination is a preconceived judgment,opinion,or assumption about an issue,behavior,or group of people.

Accepted Answer

A) True 
 B)False

Question 5

The culture-specific approach ________.

Accepted Answer

A) creates a homogeneous culture that suppresses the creativity and diversity of views that could benefit the organization 
B) pressures employees who do not belong to the dominant culture to conform to the prevailing culture 
C) teaches employees the norms and practices of another culture to prepare them to interact with people from that culture effectively 
D) advocates change on the part of management,employees,and organization systems and structures 
E) allows individuals to follow the approach from their own particular frame of reference without knowing the cultural expectations,traditions,and preferences of the other person 
A) creates a homogeneous culture that suppresses the creativity and diversity of views that could benefit the organization 
B) pressures employees who do not belong to the dominant culture to conform to the prevailing culture 
C) teaches employees the norms and practices of another culture to prepare them to interact with people from that culture effectively 
D) advocates change on the part of management,employees,and organization systems and structures 
E) allows individuals to follow the approach from their own particular frame of reference without knowing the cultural expectations,traditions,and preferences of the other person

Question 6

Being one of a very few members of a group in an organization is known as ________.

Accepted Answer

A) discrimination 
B) prejudicing 
C) ethnocentrism 
D) tokenism 
E) stereotyping 
A) discrimination 
B) prejudicing 
C) ethnocentrism 
D) tokenism 
E) stereotyping

Question 7

A stereotype is a positive or negative assessment of members of a group or their perceived attributes.

Accepted Answer

A) True 
 B)False

Question 8

Alice is an American student of Chinese origin.Her grades fell significantly during the last semester.Disappointed with her grades,Alice's teacher told her that she should be working harder and be more dedicated to her studies as a result of her Chinese heritage.The teacher's attitude can be described as ________.

Accepted Answer

A) bicultural conflict 
B) tokenism 
C) stereotyping 
D) ethnocentrism 
E) feminism 
A) bicultural conflict 
B) tokenism 
C) stereotyping 
D) ethnocentrism 
E) feminism

Question 9

The assimilation approach to promoting cultural diversity ________.

Accepted Answer

A) relies on the maxim "Do unto others as you would have them do unto you" 
B) addresses past injustices experienced by a particular group 
C) pressurizes employees who do not belong to the dominant culture to conform 
D) teaches employees the norms and practices of another culture 
E) advocates incorporating changes into organization culture based on the cultures of employees 
A) relies on the maxim "Do unto others as you would have them do unto you" 
B) addresses past injustices experienced by a particular group 
C) pressurizes employees who do not belong to the dominant culture to conform 
D) teaches employees the norms and practices of another culture 
E) advocates incorporating changes into organization culture based on the cultures of employees

Question 10

Staffing an organization with nontraditional employees ________.

Accepted Answer

A) hampers the organization's ability to withstand change 
B) demotivates the minority employees in the organization 
C) increases costs in the organization 
D) increases customer dissatisfaction 
E) improves the quality of management 
A) hampers the organization's ability to withstand change 
B) demotivates the minority employees in the organization 
C) increases costs in the organization 
D) increases customer dissatisfaction 
E) improves the quality of management

Question 11

In the area of diversity,controlling involves ________.

Accepted Answer

A) establishing task forces or committees to explore issues and provide ideas 
B) carefully choosing work assignments to support the career development of all employees 
C) evaluating the extent to which diversity goals are being achieved 
D) the evaluation activities necessary to assess the diversity efforts 
E) the selection of the diversity training programs for the organization 
A) establishing task forces or committees to explore issues and provide ideas 
B) carefully choosing work assignments to support the career development of all employees 
C) evaluating the extent to which diversity goals are being achieved 
D) the evaluation activities necessary to assess the diversity efforts 
E) the selection of the diversity training programs for the organization

Question 12

Which of the following is a characteristic of bicultural stress?

Accepted Answer

A) role conflict 
B) balanced growth 
C) improved skills 
D) reverse discrimination 
E) pluralism 
A) role conflict 
B) balanced growth 
C) improved skills 
D) reverse discrimination 
E) pluralism

Question 13

Which of the following statements is an instance of stereotyping?

Accepted Answer

A) Jerry's Garage has an unwritten policy not to hire Hispanic workers as the management believes that they are unreliable. 
B) PBJ Inc.only hires candidates with a high-school diploma as the company processes require a certain level of literacy. 
C) Sunshine Sales hires a majority of Spanish-speaking salespeople,as it has a large market among the Hispanic population. 
D) The U.S.branch of Golden Dragon Productions prefers to hire Chinese workers as the management feels that they best reflect the organization values. 
E) Divya's Designs is a bridal boutique that focuses on Indian outfits and caters mainly to Indian clientele. 
A) Jerry's Garage has an unwritten policy not to hire Hispanic workers as the management believes that they are unreliable. 
B) PBJ Inc.only hires candidates with a high-school diploma as the company processes require a certain level of literacy. 
C) Sunshine Sales hires a majority of Spanish-speaking salespeople,as it has a large market among the Hispanic population. 
D) The U.S.branch of Golden Dragon Productions prefers to hire Chinese workers as the management feels that they best reflect the organization values. 
E) Divya's Designs is a bridal boutique that focuses on Indian outfits and caters mainly to Indian clientele.

Question 14

Define pluralism.Explain the five approaches that can be used to achieve effective workforce diversity.

Accepted Answer

Pluralism refers to an environment in wh

Question 15

Ayesha is an Israeli immigrant to the United States.She works for a pharmaceutical company and is not only a gender minority,but also an ethnic minority in the company.Her peers,colleagues,and subordinates expect a lot from her.She is having a tough time fulfilling all these expectations.Ayesha is said to be facing ________.

Accepted Answer

A) role ambiguity 
B) role conflict 
C) role insufficiency 
D) role interference 
E) role overload 
A) role ambiguity 
B) role conflict 
C) role insufficiency 
D) role interference 
E) role overload

Question 16

In which of the following stages do managers go through a learning process in which they become attentive of behaviors that make them clumsy in their interactions with members of diverse groups?

Accepted Answer

A) unconscious incompetence 
B) conscious incompetence 
C) conscious competence 
D) unconscious competence 
E) controlled incompetence 
A) unconscious incompetence 
B) conscious incompetence 
C) conscious competence 
D) unconscious competence 
E) controlled incompetence

Question 17

When Alan went to Japan on a business assignment,he realized that the country has a longstanding tradition of people exchanging gifts during a business deal.For him,this practice was as bad as taking a bribe.What kind of a situation is Alan facing?

Accepted Answer

A) role conflict 
B) bicultural stress 
C) discrimination 
D) the glass ceiling 
E) role overload 
A) role conflict 
B) bicultural stress 
C) discrimination 
D) the glass ceiling 
E) role overload

Question 18

Perceptions about the sexes based on what society believes are appropriate behaviors for men and women ________.

Accepted Answer

A) are instances of sexual harassment 
B) are gender-role stereotypes 
C) are sources of pluralism 
D) are indications of ethnocentrism 
E) are results of bicultural stress 
A) are instances of sexual harassment 
B) are gender-role stereotypes 
C) are sources of pluralism 
D) are indications of ethnocentrism 
E) are results of bicultural stress

Question 19

In the ________ stage,managers are unaware of behaviors they engage in that are problematic for members of other groups.

Accepted Answer

A) unconscious incompetence 
B) conscious incompetence 
C) conscious competence 
D) unconscious competence 
E) controlled competence 
A) unconscious incompetence 
B) conscious incompetence 
C) conscious competence 
D) unconscious competence 
E) controlled competence

Question 20

How can diversity be promoted through equal employment and affirmative action?

Accepted Answer

The Equal Employment Opportunity Commiss

Which of the following statements is an instance of ethnocentrism?

According to the Hudson Institute report,________.

Discrimination is a preconceived judgment,opinion,or assumption about an issue,behavior,or group of people.

The culture-specific approach ________.

Being one of a very few members of a group in an organization is known as ________.

A stereotype is a positive or negative assessment of members of a group or their perceived attributes.

The assimilation approach to promoting cultural diversity ________.

Staffing an organization with nontraditional employees ________.

In the area of diversity,controlling involves ________.

Which of the following is a characteristic of bicultural stress?

Which of the following statements is an instance of stereotyping?

Define pluralism.Explain the five approaches that can be used to achieve effective workforce diversity.

In which of the following stages do managers go through a learning process in which they become attentive of behaviors that make them clumsy in their interactions with members of diverse groups?

When Alan went to Japan on a business assignment,he realized that the country has a longstanding tradition of people exchanging gifts during a business deal.For him,this practice was as bad as taking a bribe.What kind of a situation is Alan facing?

Perceptions about the sexes based on what society believes are appropriate behaviors for men and women ________.

In the ________ stage,managers are unaware of behaviors they engage in that are problematic for members of other groups.

How can diversity be promoted through equal employment and affirmative action?

Introducing Modern Management

Managing

Managers and Society

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress,Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters

Exam 4: Management and Diversity

Which of the following statements is an instance of ethnocentrism?

According to the Hudson Institute report,________.

Discrimination is a preconceived judgment,opinion,or assumption about an issue,behavior,or group of people.

The culture-specific approach ________.

Being one of a very few members of a group in an organization is known as ________.

A stereotype is a positive or negative assessment of members of a group or their perceived attributes.

The assimilation approach to promoting cultural diversity ________.

Staffing an organization with nontraditional employees ________.

In the area of diversity,controlling involves ________.

Which of the following is a characteristic of bicultural stress?

Which of the following statements is an instance of stereotyping?

Define pluralism.Explain the five approaches that can be used to achieve effective workforce diversity.

In which of the following stages do managers go through a learning process in which they become attentive of behaviors that make them clumsy in their interactions with members of diverse groups?

When Alan went to Japan on a business assignment,he realized that the country has a longstanding tradition of people exchanging gifts during a business deal.For him,this practice was as bad as taking a bribe.What kind of a situation is Alan facing?

Perceptions about the sexes based on what society believes are appropriate behaviors for men and women ________.

In the ________ stage,managers are unaware of behaviors they engage in that are problematic for members of other groups.

How can diversity be promoted through equal employment and affirmative action?

Introducing Modern Management

Managing

Managers and Society

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress,Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters