Question 1

It is important to either talk down to or above listeners irrespective of their knowledge of the subject matter.

Accepted Answer

A) True 
 B)False

Question 2

What are the four basic elements of the techniques of professional talking?

Accepted Answer

The techniques of good talking

Question 3

Tim Barkins, executive officer at Intium Technologies Inc., has a direct telephone line where clients can reach him. Which of the following would be an effective way for him to answer his calls?

Accepted Answer

A)  "Hello. Can I assist you?" 
B)  "Tim Barkins speaking." 
C)  "How may I assist you?" 
D)  "Can I help you?" 
E)  "Intium Technologies. Tim Barkins speaking. May I help you?" 
A)  "Hello. Can I assist you?" 
B)  "Tim Barkins speaking." 
C)  "How may I assist you?" 
D)  "Can I help you?" 
E)  "Intium Technologies. Tim Barkins speaking. May I help you?"

Question 4

A person's mental concentration on the communication symbols that his or her senses can detect does not vary.

Accepted Answer

A) True 
 B)False

Question 5

Paralanguage is a type of nonverbal communication that is closest to communication with word symbols.

Accepted Answer

A) True 
 B)False

Question 6

When screening a phone call, assistants to busy executives must:

Accepted Answer

A)  courteously ask the purpose of the call. 
B)  put the caller on hold for extended periods of time. 
C)  promise a callback from the executive. 
D)  promptly redirect the call to another assistant. 
E)  disconnect the call. 
A)  courteously ask the purpose of the call. 
B)  put the caller on hold for extended periods of time. 
C)  promise a callback from the executive. 
D)  promptly redirect the call to another assistant. 
E)  disconnect the call.

Question 7

Which of the following is true of paralanguage?

Accepted Answer

A)  Paralanguage meanings are conveyed by consistencies and inconsistencies in what is said. 
B)  The paralanguage for a particular set of words always remains the same. 
C)  Paralanguage refers to the physical movements of our arms, legs, hands, torsos, and heads. 
D)  Paralanguage is another term for time language. 
E)  Paralanguage is a type of verbal communication that influences a speaker's style and word choice. 
A)  Paralanguage meanings are conveyed by consistencies and inconsistencies in what is said. 
B)  The paralanguage for a particular set of words always remains the same. 
C)  Paralanguage refers to the physical movements of our arms, legs, hands, torsos, and heads. 
D)  Paralanguage is another term for time language. 
E)  Paralanguage is a type of verbal communication that influences a speaker's style and word choice.

Question 8

One of the disadvantages of recording the minutes of a meeting is that it does not list the absentees.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is an effective way to increase the accuracy of a person's interpretation while listening?

Accepted Answer

A)  Think in terms of what words mean to the speakers who use them 
B)  Think in terms of what the dictionary says about the meaning of the words 
C)  Think in terms of what the words mean to the listener 
D)  Filtering incoming messages on the basis of one's beliefs 
E)  Blocking out communication symbols 
A)  Think in terms of what words mean to the speakers who use them 
B)  Think in terms of what the dictionary says about the meaning of the words 
C)  Think in terms of what the words mean to the listener 
D)  Filtering incoming messages on the basis of one's beliefs 
E)  Blocking out communication symbols

Question 10

Which of the following is an effective technique for participating in meetings?

Accepted Answer

A)  Actively discussing items that are not a part of the agenda 
B)  Allowing few members to talk a lot to ensure active participation 
C)  Being courteous and cooperative 
D)  Not participating for fear of being disrespected 
E)  Criticizing the speaker 
A)  Actively discussing items that are not a part of the agenda 
B)  Allowing few members to talk a lot to ensure active participation 
C)  Being courteous and cooperative 
D)  Not participating for fear of being disrespected 
E)  Criticizing the speaker

Question 11

Voice quality refers to the:

Accepted Answer

A)  set of voice behaviors that gives each person a unique voice. 
B)  pitch and resonance of the sounds a speaker makes and the sounds an audience hears. 
C)  way that pitch, speed, and volume combine to give personality to one's oral expression. 
D)  way words are fitted to the listener's level of understanding. 
E)  average number of words spoken by a person during an informal conversation. 
A)  set of voice behaviors that gives each person a unique voice. 
B)  pitch and resonance of the sounds a speaker makes and the sounds an audience hears. 
C)  way that pitch, speed, and volume combine to give personality to one's oral expression. 
D)  way words are fitted to the listener's level of understanding. 
E)  average number of words spoken by a person during an informal conversation.

Question 12

When leaving a professional voice mail, the caller must:

Accepted Answer

A)  not mention their affiliation. 
B)  refrain from mention their name. 
C)  not give an overview of the message. 
D)  leave a brief goodwill message. 
E)  refrain from stating the purpose of the call. 
A)  not mention their affiliation. 
B)  refrain from mention their name. 
C)  not give an overview of the message. 
D)  leave a brief goodwill message. 
E)  refrain from stating the purpose of the call.

Question 13

Which of the following is true of effective voice mail techniques?

Accepted Answer

A)  As long as the caller's number has been stated, it is not necessary to give all the details in the message. 
B)  The speaker must begin with an overview of the message and continue with details. 
C)  If the speaker wants the listener to take action, they must mention it in the beginning. 
D)  It need not be precisely stated that the listener is expected to return the call because it is assumed that the listener will call back. 
E)  The speaker must speak quickly to ensure that the entire message is recorded. 
A)  As long as the caller's number has been stated, it is not necessary to give all the details in the message. 
B)  The speaker must begin with an overview of the message and continue with details. 
C)  If the speaker wants the listener to take action, they must mention it in the beginning. 
D)  It need not be precisely stated that the listener is expected to return the call because it is assumed that the listener will call back. 
E)  The speaker must speak quickly to ensure that the entire message is recorded.

Question 14

In the context of the use of nonverbal communication, in each of the different types of space that people create, communication behaviors differ and convey different meanings.

Accepted Answer

A) True 
 B)False

Question 15

Which one of the following is one of the types of space created by humans?

Accepted Answer

A)  Local 
B)  Intimate 
C)  Personal 
D)  Public 
E)  Social 
A)  Local 
B)  Intimate 
C)  Personal 
D)  Public 
E)  Social

Question 16

Which of the following is one of "The Ten Commandments of Listening"?

Accepted Answer

A)  One must frequently interrupt the speaker. 
B)  One must be ready to argue and criticize because it helps constructive thinking. 
C)  One must empathize with the speaker because it will result in a true exchange of information. 
D)  One should not allow the speaker too much time to get to the point. 
E)  When listening, one must concentrate on what one is going to say next. 
A)  One must frequently interrupt the speaker. 
B)  One must be ready to argue and criticize because it helps constructive thinking. 
C)  One must empathize with the speaker because it will result in a true exchange of information. 
D)  One should not allow the speaker too much time to get to the point. 
E)  When listening, one must concentrate on what one is going to say next.

Question 17

Which of the following is true of nonverbal communication?

Accepted Answer

A)  The "vocabulary" for this type of "language" is broad and imprecise. 
B)  Nonverbal communication is interpreted in the same way by all "listeners." 
C)  Culture does not affect the interpretation of nonverbal communication. 
D)  A gesture can have only one possible meaning. 
E)  Nonverbal communication is commonly used by digital natives. 
A)  The "vocabulary" for this type of "language" is broad and imprecise. 
B)  Nonverbal communication is interpreted in the same way by all "listeners." 
C)  Culture does not affect the interpretation of nonverbal communication. 
D)  A gesture can have only one possible meaning. 
E)  Nonverbal communication is commonly used by digital natives.

Question 18

_____ refers to fitting the words to the listener's level of understanding, but it also can include voice and style.

Accepted Answer

A)  Voice quality 
B)  Adaptation 
C)  Pitch 
D)  Word choice 
E)  Style 
A)  Voice quality 
B)  Adaptation 
C)  Pitch 
D)  Word choice 
E)  Style

Question 19

Which of the following is a courteous use of cell phones?

Accepted Answer

A)  Use the cell phone at social gatherings 
B)  Always keeping the ringer on 
C)  Call from a quiet place, away from other people 
D)  Place the cell phone on the table while eating 
E)  Use a cell phone while driving 
A)  Use the cell phone at social gatherings 
B)  Always keeping the ringer on 
C)  Call from a quiet place, away from other people 
D)  Place the cell phone on the table while eating 
E)  Use a cell phone while driving

Question 20

Which of the following is true of paralanguage?

Accepted Answer

A)  It is the communication effect of the speed, pitch, volume, and connectivity of spoken words. 
B)  It is a type of nonverbal communication that involves time. 
C)  It is a type of nonverbal communication that involves space. 
D)  It is a type of nonverbal communication that involves the physical movement of the speaker's body. 
E)  It is a type of nonverbal communication that involves physical appearances like the speaker's clothing, hair, and accessories. 
A)  It is the communication effect of the speed, pitch, volume, and connectivity of spoken words. 
B)  It is a type of nonverbal communication that involves time. 
C)  It is a type of nonverbal communication that involves space. 
D)  It is a type of nonverbal communication that involves the physical movement of the speaker's body. 
E)  It is a type of nonverbal communication that involves physical appearances like the speaker's clothing, hair, and accessories.

It is important to either talk down to or above listeners irrespective of their knowledge of the subject matter.

What are the four basic elements of the techniques of professional talking?

Tim Barkins, executive officer at Intium Technologies Inc., has a direct telephone line where clients can reach him. Which of the following would be an effective way for him to answer his calls?

A person's mental concentration on the communication symbols that his or her senses can detect does not vary.

Paralanguage is a type of nonverbal communication that is closest to communication with word symbols.

When screening a phone call, assistants to busy executives must:

Which of the following is true of paralanguage?

One of the disadvantages of recording the minutes of a meeting is that it does not list the absentees.

Which of the following is an effective way to increase the accuracy of a person's interpretation while listening?

Which of the following is an effective technique for participating in meetings?

Voice quality refers to the:

When leaving a professional voice mail, the caller must:

Which of the following is true of effective voice mail techniques?

In the context of the use of nonverbal communication, in each of the different types of space that people create, communication behaviors differ and convey different meanings.

Which one of the following is one of the types of space created by humans?

Which of the following is one of "The Ten Commandments of Listening"?

Which of the following is true of nonverbal communication?

_____ refers to fitting the words to the listener's level of understanding, but it also can include voice and style.

Which of the following is a courteous use of cell phones?

Which of the following is true of paralanguage?

Understanding Workplace Communication

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Writing for a Positive Effect

Developing Your Writing Process and Choosing the Best Form

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters

Exam 15: Communicating Effectively in Meetings and Conversations

It is important to either talk down to or above listeners irrespective of their knowledge of the subject matter.

What are the four basic elements of the techniques of professional talking?

Tim Barkins, executive officer at Intium Technologies Inc., has a direct telephone line where clients can reach him. Which of the following would be an effective way for him to answer his calls?

A person's mental concentration on the communication symbols that his or her senses can detect does not vary.

Paralanguage is a type of nonverbal communication that is closest to communication with word symbols.

When screening a phone call, assistants to busy executives must:

Which of the following is true of paralanguage?

One of the disadvantages of recording the minutes of a meeting is that it does not list the absentees.

Which of the following is an effective way to increase the accuracy of a person's interpretation while listening?

Which of the following is an effective technique for participating in meetings?

Voice quality refers to the:

When leaving a professional voice mail, the caller must:

Which of the following is true of effective voice mail techniques?

In the context of the use of nonverbal communication, in each of the different types of space that people create, communication behaviors differ and convey different meanings.

Which one of the following is one of the types of space created by humans?

Which of the following is one of "The Ten Commandments of Listening"?

Which of the following is true of nonverbal communication?

_____ refers to fitting the words to the listener's level of understanding, but it also can include voice and style.

Which of the following is a courteous use of cell phones?

Which of the following is true of paralanguage?

Understanding Workplace Communication

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Writing for a Positive Effect

Developing Your Writing Process and Choosing the Best Form

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters