Question 1

Which of the following is true about written communication?

Accepted Answer

A)  The punctuation used in written communication is characteristic of the object or concept it represents. 
B)  The alphabets used in written communication are characteristic of the object or concept they represent. 
C)  Representing a complex reality in words is much easier than representing it through a photograph. 
D)  Writers can't rely on their tone of voice to make up for wording that isn't quite what they mean. 
E)  The stages involved in the process of writing are not recursive. 
A)  The punctuation used in written communication is characteristic of the object or concept it represents. 
B)  The alphabets used in written communication are characteristic of the object or concept they represent. 
C)  Representing a complex reality in words is much easier than representing it through a photograph. 
D)  Writers can't rely on their tone of voice to make up for wording that isn't quite what they mean. 
E)  The stages involved in the process of writing are not recursive. D

Question 2

In the proofreading stage of the writing process you are most likely to:

Accepted Answer

A)  examine the relevancy of your content. 
B)  choose the right channel for transmission. 
C)  analyze your audience. 
D)  select an appropriate medium for delivering your message. 
E)  check the mechanical and grammatical elements of a message. 
A)  examine the relevancy of your content. 
B)  choose the right channel for transmission. 
C)  analyze your audience. 
D)  select an appropriate medium for delivering your message. 
E)  check the mechanical and grammatical elements of a message. E

Question 3

Detail the advantages and disadvantages of emails.

Accepted Answer

Emails are the most widely used means of written communication in the workplace. Email addresses are readily available,and can be sent to multiple readers simultaneously. Businesses use emails as a low-cost, quick, and efficient means of communicating with both internal and external audiences. Email provides HTML and other formatting options and it does not limit the writer to any number of characters or amount of text. In addition, emails can be archived and filed for easy access to a written record of correspondence.
Email presents communication challenges with people using it to avoid having difficult face-to-face or phone conversations, which is not a good way to accomplish communication goals or cultivate the audience's goodwill. Emails are also easily forwarded and therefore can never be considered confidential. Additionally, many businesspeople deal with spam-unsolicited messages or mass emails that are not relevant to their work which reduces productivity. Poorly written emails can also cost a company financially.

Question 4

The wide range of established forms of communication is collectively called _____.

Accepted Answer

A)  variables 
B)  genres 
C)  bypasses 
D)  memorandums 
E)  heuristics 
A)  variables 
B)  genres 
C)  bypasses 
D)  memorandums 
E)  heuristics

Question 5

Text messaging is also called:

Accepted Answer

A)  short message service. 
B)  mass message service. 
C)  standard message service. 
D)  multimedia message service. 
E)  serial message service. 
A)  short message service. 
B)  mass message service. 
C)  standard message service. 
D)  multimedia message service. 
E)  serial message service.

Question 6

To ensure that your audiences read what you write and get your ideas and information, you should:

Accepted Answer

A)  use unfamiliar words in order to arouse their interest. 
B)  pay attention to the physical format of the message. 
C)  be vague so that multiple interpretations of your message is possible. 
D)  avoid using the active voice. 
E)  avoid using the you-viewpoint. 
A)  use unfamiliar words in order to arouse their interest. 
B)  pay attention to the physical format of the message. 
C)  be vague so that multiple interpretations of your message is possible. 
D)  avoid using the active voice. 
E)  avoid using the you-viewpoint.

Question 7

_____ are commonly used to represent the writer and his or her topic rather formally to an unfamiliar external audience.

Accepted Answer

A)  Memorandums 
B)  Instant messages 
C)  Short message services 
D)  Text messages 
E)  Letters 
A)  Memorandums 
B)  Instant messages 
C)  Short message services 
D)  Text messages 
E)  Letters

Question 8

With respect to email format, the link Bcc or blind courtesy copy is used when:

Accepted Answer

A)  the sender wants to stress that one or more of the recipients are visually impaired. 
B)  the sender wants the recipient to forward the email to a specific set of people. 
C)  the sender wants to forward copies of the email to other recipients without the knowledge of the primary receiver. 
D)  the sender wants the recipients of the email to get in touch with each other. 
E)  the sender attaches files to the email for the primary receiver to download. 
A)  the sender wants to stress that one or more of the recipients are visually impaired. 
B)  the sender wants the recipient to forward the email to a specific set of people. 
C)  the sender wants to forward copies of the email to other recipients without the knowledge of the primary receiver. 
D)  the sender wants the recipients of the email to get in touch with each other. 
E)  the sender attaches files to the email for the primary receiver to download.

Question 9

For which of the following messages is informal language most appropriate?

Accepted Answer

A)  A message written by the HR manager to the newly appointed company president requesting an appointment 
B)  A message written by a customer care executive to a new customer welcoming her to their family 
C)  A message written to a coworker asking about her plans for the day 
D)  A letter written to a government official requesting for the renewal of one's work permit 
E)  A message written by a line manager to the CEO of the company 
A)  A message written by the HR manager to the newly appointed company president requesting an appointment 
B)  A message written by a customer care executive to a new customer welcoming her to their family 
C)  A message written to a coworker asking about her plans for the day 
D)  A letter written to a government official requesting for the renewal of one's work permit 
E)  A message written by a line manager to the CEO of the company

Question 10

Memos are primarily used for corresponding with people outside an organization.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is true about the stages involved in the writing process?

Accepted Answer

A)  They are strictly chronological. 
B)  They are not recursive. 
C)  They are interrelated. 
D)  The revising stage of the writing process becomes redundant when a message is well drafted. 
E)  Skipping the planning stage saves time and makes the writing process more efficient. 
A)  They are strictly chronological. 
B)  They are not recursive. 
C)  They are interrelated. 
D)  The revising stage of the writing process becomes redundant when a message is well drafted. 
E)  Skipping the planning stage saves time and makes the writing process more efficient.

Question 12

The high-cost involved with email is the reason that businesses do not use it for communicating with their internal audiences.

Accepted Answer

A) True 
 B)False

Question 13

Using intialisms such as BTW and ASAP is acceptable in casual business emails.

Accepted Answer

A) True 
 B)False

Question 14

In today's business world, _____ are the most widely used form of written communication.

Accepted Answer

A)  text messages 
B)  instant messages 
C)  letters 
D)  memos 
E)  emails 
A)  text messages 
B)  instant messages 
C)  letters 
D)  memos 
E)  emails

Question 15

With respect to email format, Cc stands for:

Accepted Answer

A)  customer copy. 
B)  check correction. 
C)  courtesy copy. 
D)  client conformation. 
E)  company copy. 
A)  customer copy. 
B)  check correction. 
C)  courtesy copy. 
D)  client conformation. 
E)  company copy.

Question 16

List and explain the different stages in the revising process of a message.

Accepted Answer

The different stages in the revising pro

Question 17

Discuss the effects of text messaging and instant messaging on business communication.

Accepted Answer

Text messaging, also called short messag

Question 18

Which of the following is typically included in the planning stage of the process of writing?

Accepted Answer

A)  Revising your content 
B)  Determining your goals 
C)  Editing your language 
D)  Proofreading your documents 
E)  Getting feedback from others 
A)  Revising your content 
B)  Determining your goals 
C)  Editing your language 
D)  Proofreading your documents 
E)  Getting feedback from others

Question 19

Which of the following is true about memos or memorandums?

Accepted Answer

A)  Memos are currently more popular than emails. 
B)  Memos are usually sent to external audiences. 
C)  Memos have the same form as other communication channels. 
D)  Memos generally use casual or informal language. 
E)  Memos are currently the most widely used form of internal communication. 
A)  Memos are currently more popular than emails. 
B)  Memos are usually sent to external audiences. 
C)  Memos have the same form as other communication channels. 
D)  Memos generally use casual or informal language. 
E)  Memos are currently the most widely used form of internal communication.

Question 20

Memos cannot be used to communicate factual, problem-related information.

Accepted Answer

A) True 
 B)False

Which of the following is true about written communication?

In the proofreading stage of the writing process you are most likely to:

Detail the advantages and disadvantages of emails.

The wide range of established forms of communication is collectively called _____.

Text messaging is also called:

To ensure that your audiences read what you write and get your ideas and information, you should:

_____ are commonly used to represent the writer and his or her topic rather formally to an unfamiliar external audience.

With respect to email format, the link Bcc or blind courtesy copy is used when:

For which of the following messages is informal language most appropriate?

Memos are primarily used for corresponding with people outside an organization.

Which of the following is true about the stages involved in the writing process?

The high-cost involved with email is the reason that businesses do not use it for communicating with their internal audiences.

Using intialisms such as BTW and ASAP is acceptable in casual business emails.

In today's business world, _____ are the most widely used form of written communication.

With respect to email format, Cc stands for:

List and explain the different stages in the revising process of a message.

Discuss the effects of text messaging and instant messaging on business communication.

Which of the following is typically included in the planning stage of the process of writing?

Which of the following is true about memos or memorandums?

Memos cannot be used to communicate factual, problem-related information.

Understanding Workplace Communication

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Writing for a Positive Effect

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Communicating Effectively in Meetings and Conversations

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters

Exam 6: Developing Your Writing Process and Choosing the Best Form

Which of the following is true about written communication?

In the proofreading stage of the writing process you are most likely to:

Detail the advantages and disadvantages of emails.

The wide range of established forms of communication is collectively called _____.

Text messaging is also called:

To ensure that your audiences read what you write and get your ideas and information, you should:

_____ are commonly used to represent the writer and his or her topic rather formally to an unfamiliar external audience.

With respect to email format, the link Bcc or blind courtesy copy is used when:

For which of the following messages is informal language most appropriate?

Memos are primarily used for corresponding with people outside an organization.

Which of the following is true about the stages involved in the writing process?

The high-cost involved with email is the reason that businesses do not use it for communicating with their internal audiences.

Using intialisms such as BTW and ASAP is acceptable in casual business emails.

In today's business world, _____ are the most widely used form of written communication.

With respect to email format, Cc stands for:

List and explain the different stages in the revising process of a message.

Discuss the effects of text messaging and instant messaging on business communication.

Which of the following is typically included in the planning stage of the process of writing?

Which of the following is true about memos or memorandums?

Memos cannot be used to communicate factual, problem-related information.

Understanding Workplace Communication

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Writing for a Positive Effect

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Communicating Effectively in Meetings and Conversations

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters