Question 1

When conducting a meeting, a leader should let few people dominate the discussion.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is true of taking minutes at a meeting?

Accepted Answer

A)  All minutes are highly formal, with headings and complete sentences. 
B)  All minutes should note excused or unexcused absences. 
C)  Minutes are taken to have an objective account of the topics covered at the meeting. 
D)  Recorded minutes are always voted on by group members before they are accepted. 
E)  All meeting minutes should be informal. 
A)  All minutes are highly formal, with headings and complete sentences. 
B)  All minutes should note excused or unexcused absences. 
C)  Minutes are taken to have an objective account of the topics covered at the meeting. 
D)  Recorded minutes are always voted on by group members before they are accepted. 
E)  All meeting minutes should be informal.

Question 3

Which of the following is true of nonverbal communication?

Accepted Answer

A)  In an office, the physical arrangements fail to communicate meaning to us and to others. 
B)  Body language is the closest to communication with word symbols. 
C)  People do not make racial inferences from a speaker's voice pattern. 
D)  The colors in visual aids, wardrobe, and office decor all send nonverbal messages. 
E)  Space language remains the same across all cultures. 
A)  In an office, the physical arrangements fail to communicate meaning to us and to others. 
B)  Body language is the closest to communication with word symbols. 
C)  People do not make racial inferences from a speaker's voice pattern. 
D)  The colors in visual aids, wardrobe, and office decor all send nonverbal messages. 
E)  Space language remains the same across all cultures.

Question 4

Which of the following is a way to improve a person's phone voice?

Accepted Answer

A)  Talking in a monotone to maintain consistency in the conversation 
B)  Talking at a high pitch to ensure the listener can hear 
C)  Talking at a very slow speed during the conversations to ensure clarity 
D)  Talking as if one is having a face-to-face conversation 
E)  Talking very loudly to ensure the listener can hear 
A)  Talking in a monotone to maintain consistency in the conversation 
B)  Talking at a high pitch to ensure the listener can hear 
C)  Talking at a very slow speed during the conversations to ensure clarity 
D)  Talking as if one is having a face-to-face conversation 
E)  Talking very loudly to ensure the listener can hear

Question 5

Which of the following is true of space language as a type of nonverbal communication?

Accepted Answer

A)  Space language may help determine the emotional state of a person. 
B)  The face and eyes are by far the most important features of space language. 
C)  The appearance of our bodies can affect space language. 
D)  Space language refers to physical movements of our arms, legs, hands, torsos, and heads. 
E)  Space language is heavily influenced by a person's culture. 
A)  Space language may help determine the emotional state of a person. 
B)  The face and eyes are by far the most important features of space language. 
C)  The appearance of our bodies can affect space language. 
D)  Space language refers to physical movements of our arms, legs, hands, torsos, and heads. 
E)  Space language is heavily influenced by a person's culture.

Question 6

Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct known as _____.

Accepted Answer

A)  a structural coherence plan 
B)  heuristics 
C)  connotations 
D)  paralanguage 
E)  parliamentary procedure 
A)  a structural coherence plan 
B)  heuristics 
C)  connotations 
D)  paralanguage 
E)  parliamentary procedure

Question 7

Lisa Jones is a journalist working for the Gazette newspaper. She has a telephone interview scheduled with Bruce McGregor, the CEO of RealCo Inc. In order to be courteous, which of the following would be ideal to start the telephone conversation?

Accepted Answer

A)  "Could you connect me to Bruce McGregor please?" 
B)  "This is Lisa calling for Bruce." 
C)  "Is Mr. Bruce McGregor in?" 
D)  " May I speak to Bruce McGregor?" 
E)  "This is Lisa Jones from the Daily Mirror. May I speak with Mr. Bruce McGregor?" 
A)  "Could you connect me to Bruce McGregor please?" 
B)  "This is Lisa calling for Bruce." 
C)  "Is Mr. Bruce McGregor in?" 
D)  " May I speak to Bruce McGregor?" 
E)  "This is Lisa Jones from the Daily Mirror. May I speak with Mr. Bruce McGregor?"

Question 8

In terms of improving one's listening ability, why is it important to go easy on argument and criticism?

Accepted Answer

Argument and criticism tend to

Question 9

In terms of nonverbal communication, monochronic people tend to:

Accepted Answer

A)  be more flexible with respect to schedules. 
B)  take deadlines casually. 
C)  view time as linear and always moving ahead. 
D)  have an indefinite view of time. 
E)  see events as an objective to be accomplished whenever possible. 
A)  be more flexible with respect to schedules. 
B)  take deadlines casually. 
C)  view time as linear and always moving ahead. 
D)  have an indefinite view of time. 
E)  see events as an objective to be accomplished whenever possible.

Question 10

In terms of the nature of listening, the contents of a person's mind serve as a sort of filter through which he or she interpret the meanings of incoming messages.

Accepted Answer

A) True 
 B)False

Question 11

In terms of professional talking, which of the following is true of the element of word choice?

Accepted Answer

A)  The speaker must assume that the audience is already knowledgeable on the subject. 
B)  The speaker must either talk down or above the listener. 
C)  The speaker should keep in mind the need for the recipient to understand the words he or she chooses. 
D)  The vocabulary used with friends outside the workplace is also professionally appropriate for use in the workplace. 
E)  A person with a large vocabulary finds it difficult to choose appropriate words for informal conversations. 
A)  The speaker must assume that the audience is already knowledgeable on the subject. 
B)  The speaker must either talk down or above the listener. 
C)  The speaker should keep in mind the need for the recipient to understand the words he or she chooses. 
D)  The vocabulary used with friends outside the workplace is also professionally appropriate for use in the workplace. 
E)  A person with a large vocabulary finds it difficult to choose appropriate words for informal conversations.

Question 12

What the most important features of body language?

Accepted Answer

The face and eyes are by far t

Question 13

Which of the following is an effective way to focus one's attention as part of active listening?

Accepted Answer

A)  Judging what is being said 
B)  Back-channeling what is being said 
C)  Criticizing what is being said 
D)  Interrupting the speaker frequently 
E)  Trying to speak as much as possible 
A)  Judging what is being said 
B)  Back-channeling what is being said 
C)  Criticizing what is being said 
D)  Interrupting the speaker frequently 
E)  Trying to speak as much as possible

Question 14

What is meant by back-channeling?

Accepted Answer

Back-channeling means repeatin

Question 15

Peyton, a secretary at an office, has been instructed not to connect sales calls to her boss. Which of the following must she do when she receives a call from a salesperson?

Accepted Answer

A)  Disconnect the call 
B)  Clearly and courteously explain that her boss has no interest in any sales proposition 
C)  Promise a callback from her boss 
D)  Put the salesperson on hold and then disconnect the call after a few minutes 
E)  Ask the salesperson to call again the next day 
A)  Disconnect the call 
B)  Clearly and courteously explain that her boss has no interest in any sales proposition 
C)  Promise a callback from her boss 
D)  Put the salesperson on hold and then disconnect the call after a few minutes 
E)  Ask the salesperson to call again the next day

Question 16

Which of the following is true of an individual's style of talking?

Accepted Answer

A)  Style refers to the way that pitch, speed, and volume combine to give personality to a person's oral expression. 
B)  Style is directly related to a person's vocabulary. 
C)  Style means fitting the words to the listener's level of understanding. 
D)  Style refers to the pitch and resonance of the sounds a speaker makes while talking. 
E)  Style refers to the pitch and resonance of the sounds a listener hears during a conversation. 
A)  Style refers to the way that pitch, speed, and volume combine to give personality to a person's oral expression. 
B)  Style is directly related to a person's vocabulary. 
C)  Style means fitting the words to the listener's level of understanding. 
D)  Style refers to the pitch and resonance of the sounds a speaker makes while talking. 
E)  Style refers to the pitch and resonance of the sounds a listener hears during a conversation.

Question 17

Rita Gomez from Creative Advertising Inc. is calling Technotek Inc. to discuss an upcoming marketing event for a new product launch. Which of the following will make a good conversation starter?

Accepted Answer

A)  "Hello. Can I talk with someone who can help me with some queries regarding the product launch?" 
B)  "Is there someone I can talk to regarding the product launch event next month?" 
C)  "This is Rita. May I know who is handling the product launch event?" 
D)  "I have some questions regarding the product launch next month. Who can I talk to?" 
E)  "This is Rita Gomez of Creative Advertising. We have a question about next month's product launch. May I speak with someone who can help me?" 
A)  "Hello. Can I talk with someone who can help me with some queries regarding the product launch?" 
B)  "Is there someone I can talk to regarding the product launch event next month?" 
C)  "This is Rita. May I know who is handling the product launch event?" 
D)  "I have some questions regarding the product launch next month. Who can I talk to?" 
E)  "This is Rita Gomez of Creative Advertising. We have a question about next month's product launch. May I speak with someone who can help me?"

Question 18

Which of the following is true of adaptation, one of the basic elements of the techniques of good talking?

Accepted Answer

A)  It refers to the pitch and resonance of the sounds a speaker makes and the sounds an audience hears. 
B)  It refers to a set of voice behaviors that gives each person a unique voice. 
C)  It varies in messages delivered in different cultures as well as different social situations, work situations, and classrooms. 
D)  It is difficult for a speaker to adapt himself or herself to the audience if he or she has a large vocabulary. 
E)  It is independent of the speaker's style and voice. 
A)  It refers to the pitch and resonance of the sounds a speaker makes and the sounds an audience hears. 
B)  It refers to a set of voice behaviors that gives each person a unique voice. 
C)  It varies in messages delivered in different cultures as well as different social situations, work situations, and classrooms. 
D)  It is difficult for a speaker to adapt himself or herself to the audience if he or she has a large vocabulary. 
E)  It is independent of the speaker's style and voice.

Question 19

Why is it important to take minutes during meetings?

Accepted Answer

What is said and what is heard in a meet

Question 20

Describe adaptation as an element of professional talking.

Accepted Answer

Adaptation is a quality of good talking.

When conducting a meeting, a leader should let few people dominate the discussion.

Which of the following is true of taking minutes at a meeting?

Which of the following is true of nonverbal communication?

Which of the following is a way to improve a person's phone voice?

Which of the following is true of space language as a type of nonverbal communication?

Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct known as _____.

Lisa Jones is a journalist working for the Gazette newspaper. She has a telephone interview scheduled with Bruce McGregor, the CEO of RealCo Inc. In order to be courteous, which of the following would be ideal to start the telephone conversation?

In terms of improving one's listening ability, why is it important to go easy on argument and criticism?

In terms of nonverbal communication, monochronic people tend to:

In terms of the nature of listening, the contents of a person's mind serve as a sort of filter through which he or she interpret the meanings of incoming messages.

In terms of professional talking, which of the following is true of the element of word choice?

What the most important features of body language?

Which of the following is an effective way to focus one's attention as part of active listening?

What is meant by back-channeling?

Peyton, a secretary at an office, has been instructed not to connect sales calls to her boss. Which of the following must she do when she receives a call from a salesperson?

Which of the following is true of an individual's style of talking?

Rita Gomez from Creative Advertising Inc. is calling Technotek Inc. to discuss an upcoming marketing event for a new product launch. Which of the following will make a good conversation starter?

Which of the following is true of adaptation, one of the basic elements of the techniques of good talking?

Why is it important to take minutes during meetings?

Describe adaptation as an element of professional talking.

Understanding Workplace Communication

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Writing for a Positive Effect

Developing Your Writing Process and Choosing the Best Form

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters

Exam 15: Communicating Effectively in Meetings and Conversations

When conducting a meeting, a leader should let few people dominate the discussion.

Which of the following is true of taking minutes at a meeting?

Which of the following is true of nonverbal communication?

Which of the following is a way to improve a person's phone voice?

Which of the following is true of space language as a type of nonverbal communication?

Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct known as _____.

Lisa Jones is a journalist working for the Gazette newspaper. She has a telephone interview scheduled with Bruce McGregor, the CEO of RealCo Inc. In order to be courteous, which of the following would be ideal to start the telephone conversation?

In terms of improving one's listening ability, why is it important to go easy on argument and criticism?

In terms of nonverbal communication, monochronic people tend to:

In terms of the nature of listening, the contents of a person's mind serve as a sort of filter through which he or she interpret the meanings of incoming messages.

In terms of professional talking, which of the following is true of the element of word choice?

What the most important features of body language?

Which of the following is an effective way to focus one's attention as part of active listening?

What is meant by back-channeling?

Peyton, a secretary at an office, has been instructed not to connect sales calls to her boss. Which of the following must she do when she receives a call from a salesperson?

Which of the following is true of an individual's style of talking?

Rita Gomez from Creative Advertising Inc. is calling Technotek Inc. to discuss an upcoming marketing event for a new product launch. Which of the following will make a good conversation starter?

Which of the following is true of adaptation, one of the basic elements of the techniques of good talking?

Why is it important to take minutes during meetings?

Describe adaptation as an element of professional talking.

Understanding Workplace Communication

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Writing for a Positive Effect

Developing Your Writing Process and Choosing the Best Form

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters