Question 1

The bcc in an email message stands for "backup confidential copy."

Accepted Answer

A) True 
 B)False

Question 2

As director of the human resources department, Alex has to write an email to the employees requesting them to volunteer at the company's annual United Way fund raiser. Alex's first step in writing his message should be to:

Accepted Answer

A)  choose an appropriate form. 
B)  analyze his audience. 
C)  choose an appropriate channel. 
D)  proofread the message. 
E)  choose a document format. 
A)  choose an appropriate form. 
B)  analyze his audience. 
C)  choose an appropriate channel. 
D)  proofread the message. 
E)  choose a document format.

Question 3

Which of the following should ideally be avoided in the drafting process to create an effective message?

Accepted Answer

A)  Creating a flexible draft that can be changed over time 
B)  Focusing on creating a perfect draft on the first attempt 
C)  Focusing on the primary purpose of the message 
D)  Moving forward at a reasonably steady pace with as little stalling as possible 
E)  Working on a draft when productivity is highest 
A)  Creating a flexible draft that can be changed over time 
B)  Focusing on creating a perfect draft on the first attempt 
C)  Focusing on the primary purpose of the message 
D)  Moving forward at a reasonably steady pace with as little stalling as possible 
E)  Working on a draft when productivity is highest

Question 4

In which of the following cases will the direct order plan of organizing information be most effective?

Accepted Answer

A)  A letter to the parents of a student regarding his detention 
B)  An email to a pharmaceutical company informing about the cancellation of their license 
C)  A memo to an employee informing about the termination of her service 
D)  An email to the HR manager asking for the details of an employee 
E)  A letter to a customer apologizing for the delay in delivering a shipment 
A)  A letter to the parents of a student regarding his detention 
B)  An email to a pharmaceutical company informing about the cancellation of their license 
C)  A memo to an employee informing about the termination of her service 
D)  An email to the HR manager asking for the details of an employee 
E)  A letter to a customer apologizing for the delay in delivering a shipment

Question 5

Proofreading for mechanical and grammatical elements is the final step in the revision process.

Accepted Answer

A) True 
 B)False

Question 6

Discuss how the business letter has evolved over the years.

Accepted Answer

Letters are the oldest form of business

Question 7

Which of the following statements is true about text messaging?

Accepted Answer

A)  The writing in a text message is the same as other traditional forms. 
B)  A text message is not restricted by a fixed number of characters. 
C)  Text messaging is also called mass messaging system. 
D)  Text messaging has led to the creation of many abbreviations. 
E)  Text messaging is different from other communication forms as it focuses on the sender and not the receiver. 
A)  The writing in a text message is the same as other traditional forms. 
B)  A text message is not restricted by a fixed number of characters. 
C)  Text messaging is also called mass messaging system. 
D)  Text messaging has led to the creation of many abbreviations. 
E)  Text messaging is different from other communication forms as it focuses on the sender and not the receiver.

Question 8

With respect to email format, Bcc stands for:

Accepted Answer

A)  basic customer copy. 
B)  business communication clarification. 
C)  backup client confirmation. 
D)  brief change confirmation. 
E)  blind courtesy copy. 
A)  basic customer copy. 
B)  business communication clarification. 
C)  backup client confirmation. 
D)  brief change confirmation. 
E)  blind courtesy copy.

Question 9

Business writers use social networking solely for external communication.

Accepted Answer

A) True 
 B)False

Question 10

When planning a message, it is important to ensure that your message is not guided by your audience.

Accepted Answer

A) True 
 B)False

Question 11

Relatively inexperienced business writers should spend roughly a third of their writing time on each of the three main stages of writing.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements is true regarding print text and online text?

Accepted Answer

A)  Online text uses fragments and abbreviations more frequently than print text. 
B)  Print text as well as online text tend to be linear. 
C)  Online text incorporates less information compared to print text in the same space. 
D)  Print text tends to be nonlinear while online text tends to be linear. 
E)  Print text can produce comprehensive data more concisely than online documents. 
A)  Online text uses fragments and abbreviations more frequently than print text. 
B)  Print text as well as online text tend to be linear. 
C)  Online text incorporates less information compared to print text in the same space. 
D)  Print text tends to be nonlinear while online text tends to be linear. 
E)  Print text can produce comprehensive data more concisely than online documents.

Question 13

On the job companies often monitor employees' computer activity.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements is true about emails?

Accepted Answer

A)  Emails are used solely for informal communications. 
B)  Emails are used solely for formal communications. 
C)  Emails can be archived and filed for easy access to a written record of correspondence. 
D)  Text messages are more popular than emails for formal communications. 
E)  Emails are used solely for communicating within an organization. 
A)  Emails are used solely for informal communications. 
B)  Emails are used solely for formal communications. 
C)  Emails can be archived and filed for easy access to a written record of correspondence. 
D)  Text messages are more popular than emails for formal communications. 
E)  Emails are used solely for communicating within an organization.

Question 15

In which of the following cases will the indirect order plan of organizing information be most effective?

Accepted Answer

A)  An automated email response to emails sent to a company's email ID 
B)  A letter to a government official requesting the renewal of one's work permit 
C)  An email sent to a supplier asking for raw materials 
D)  An email to a supplier about the organization's plan of switching to a different supplier 
E)  An email containing the weekly newsletter which details the activities of the organization 
A)  An automated email response to emails sent to a company's email ID 
B)  A letter to a government official requesting the renewal of one's work permit 
C)  An email sent to a supplier asking for raw materials 
D)  An email to a supplier about the organization's plan of switching to a different supplier 
E)  An email containing the weekly newsletter which details the activities of the organization

The bcc in an email message stands for "backup confidential copy."

As director of the human resources department, Alex has to write an email to the employees requesting them to volunteer at the company's annual United Way fund raiser. Alex's first step in writing his message should be to:

Which of the following should ideally be avoided in the drafting process to create an effective message?

In which of the following cases will the direct order plan of organizing information be most effective?

Proofreading for mechanical and grammatical elements is the final step in the revision process.

Discuss how the business letter has evolved over the years.

Which of the following statements is true about text messaging?

With respect to email format, Bcc stands for:

Business writers use social networking solely for external communication.

When planning a message, it is important to ensure that your message is not guided by your audience.

Relatively inexperienced business writers should spend roughly a third of their writing time on each of the three main stages of writing.

Which of the following statements is true regarding print text and online text?

On the job companies often monitor employees' computer activity.

Which of the following statements is true about emails?

In which of the following cases will the indirect order plan of organizing information be most effective?

Understanding Workplace Communication

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Writing for a Positive Effect

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Communicating Effectively in Meetings and Conversations

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters

Exam 6: Developing Your Writing Process and Choosing the Best Form

The bcc in an email message stands for "backup confidential copy."

As director of the human resources department, Alex has to write an email to the employees requesting them to volunteer at the company's annual United Way fund raiser. Alex's first step in writing his message should be to:

Which of the following should ideally be avoided in the drafting process to create an effective message?

In which of the following cases will the direct order plan of organizing information be most effective?

Proofreading for mechanical and grammatical elements is the final step in the revision process.

Discuss how the business letter has evolved over the years.

Which of the following statements is true about text messaging?

With respect to email format, Bcc stands for:

Business writers use social networking solely for external communication.

When planning a message, it is important to ensure that your message is not guided by your audience.

Relatively inexperienced business writers should spend roughly a third of their writing time on each of the three main stages of writing.

Which of the following statements is true regarding print text and online text?

On the job companies often monitor employees' computer activity.

Which of the following statements is true about emails?

In which of the following cases will the indirect order plan of organizing information be most effective?

Understanding Workplace Communication

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Writing for a Positive Effect

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Communicating Effectively in Meetings and Conversations

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters