Question 1

The use of words such as mistake, problem, error, damage, loss, and failure:

Accepted Answer

A)  emphasizes the pleasant aspects of a message by bringing in the contrast. 
B)  puts the reader in the right state of mind. 
C)  is considered unethical in business communication. 
D)  is highly destructive of goodwill. 
E)  emphasizes on the self-centered view of the reader. 
A)  emphasizes the pleasant aspects of a message by bringing in the contrast. 
B)  puts the reader in the right state of mind. 
C)  is considered unethical in business communication. 
D)  is highly destructive of goodwill. 
E)  emphasizes on the self-centered view of the reader.

Question 2

The more you write about a topic, the more you emphasize it.

Accepted Answer

A) True 
 B)False

Question 3

The use of negative words:

Accepted Answer

A)  emphasizes the pleasant aspects of a message by bringing in the contrast. 
B)  greatly enhances your chances of achieving your message goals. 
C)  builds goodwill with the reader. 
D)  stirs up a reader's resistance to a message's goal. 
E)  is considered unethical in business communication. 
A)  emphasizes the pleasant aspects of a message by bringing in the contrast. 
B)  greatly enhances your chances of achieving your message goals. 
C)  builds goodwill with the reader. 
D)  stirs up a reader's resistance to a message's goal. 
E)  is considered unethical in business communication.

Question 4

Which of the following sentences handles its subject most positively?

Accepted Answer

A)  Talking is permitted only during the break. 
B)  You must not talk while the class is in progress. 
C)  Do not talk during class time. 
D)  You are prohibited from talking during class. 
E)  Talking is not permitted during class time. 
A)  Talking is permitted only during the break. 
B)  You must not talk while the class is in progress. 
C)  Do not talk during class time. 
D)  You are prohibited from talking during class. 
E)  Talking is not permitted during class time.

Question 5

The excessive use of positive emphasis can be unethical as:

Accepted Answer

A)  it focuses on the self-centered view of the reader. 
B)  it focuses on the self-centered view of the writer. 
C)  it causes the reader to overlook an important negative message. 
D)  de-emphasizes the writers importance. 
E)  it leads to different interpretations. 
A)  it focuses on the self-centered view of the reader. 
B)  it focuses on the self-centered view of the writer. 
C)  it causes the reader to overlook an important negative message. 
D)  de-emphasizes the writers importance. 
E)  it leads to different interpretations.

Question 6

The you-viewpoint:

Accepted Answer

A)  should typically be avoided in a business communication. 
B)  emphasizes the writer's perspective. 
C)  places the reader at the center of things. 
D)  should be avoided when delivering bad-news messages. 
E)  cannot be used in sentences containing the words "we" and "mine." 
A)  should typically be avoided in a business communication. 
B)  emphasizes the writer's perspective. 
C)  places the reader at the center of things. 
D)  should be avoided when delivering bad-news messages. 
E)  cannot be used in sentences containing the words "we" and "mine."

Question 7

Which of the following sentences handles its subject most positively?

Accepted Answer

A)  We regret to inform you that we cannot hire you at this time. 
B)  Although we cannot hire you now, we will let you know if there are vacancies in future. 
C)  Regretfully, we must turn down your request for employment. 
D)  Unfortunately, we have no job vacancy at this time. 
E)  Although all of our positions are filled, we will hold your application for a possible future opening. 
A)  We regret to inform you that we cannot hire you at this time. 
B)  Although we cannot hire you now, we will let you know if there are vacancies in future. 
C)  Regretfully, we must turn down your request for employment. 
D)  Unfortunately, we have no job vacancy at this time. 
E)  Although all of our positions are filled, we will hold your application for a possible future opening.

Question 8

Which of the following endings used in letters do not contain rubber stamps?

Accepted Answer

A)  Thank you in advance for your assistance. 
B)  Thank you for helping us reduce our expenses. 
C)  Please call me if you need further assistance. 
D)  If you would like additional information, please do not hesitate to contact me. 
E)  Thank you for your time. 
A)  Thank you in advance for your assistance. 
B)  Thank you for helping us reduce our expenses. 
C)  Please call me if you need further assistance. 
D)  If you would like additional information, please do not hesitate to contact me. 
E)  Thank you for your time.

Question 9

In which of the following cases can a formal style of writing be avoided?

Accepted Answer

A)  When communicating with a family member 
B)  When communicating with someone at a higher level than you 
C)  When writing an official reprimand 
D)  When writing a crisis response 
E)  When writing a ceremonial message 
A)  When communicating with a family member 
B)  When communicating with someone at a higher level than you 
C)  When writing an official reprimand 
D)  When writing a crisis response 
E)  When writing a ceremonial message

Question 10

Negative words should be used to convey negative news as it emphasizes on the selflessness of the writer.

Accepted Answer

A) True 
 B)False

Question 11

John wants to send the dimensions of a table he wishes to purchase to a manufacturer as an email attachment. Which of the following statements that John could choose from best illustrates the formal style?

Accepted Answer

A)  I have attached the relevant document to this email. 
B)  Please find attached the document containing the specifications of the table I want made. 
C)  Enclosed please find the specifications with which the table must be constructed. 
D)  Please manufacture the table as per these specifications. 
E)  You will find the required specifications in a document attached to the email. 
A)  I have attached the relevant document to this email. 
B)  Please find attached the document containing the specifications of the table I want made. 
C)  Enclosed please find the specifications with which the table must be constructed. 
D)  Please manufacture the table as per these specifications. 
E)  You will find the required specifications in a document attached to the email.

Question 12

A writer can avoid writing preachy messages by:

Accepted Answer

A)  including phrases like "you need," "you want" and "you should." 
B)  including flat statements of the obvious. 
C)  assuming the tone of a sermon. 
D)  writing with an equal writer-reader relationship. 
E)  telling a reader how to react to a message. 
A)  including phrases like "you need," "you want" and "you should." 
B)  including flat statements of the obvious. 
C)  assuming the tone of a sermon. 
D)  writing with an equal writer-reader relationship. 
E)  telling a reader how to react to a message.

Question 13

The use of rubber stamps in business messages signals that you have quit thinking about the reader and his or her situation.

Accepted Answer

A) True 
 B)False

Question 14

The we-viewpoint is more effective in building goodwill as compared to the you-viewpoint.

Accepted Answer

A) True 
 B)False

Question 15

Why is the use of rubber stamps discouraged in business communications?

Accepted Answer

A)  A lot of time is wasted in choosing an appropriate rubber stamp. 
B)  They add a personal touch to your message. 
C)  They are adapted to specific situations. 
D)  They communicate the effect of routine treatment. 
E)  They are not available to a writer at all times. 
A)  A lot of time is wasted in choosing an appropriate rubber stamp. 
B)  They add a personal touch to your message. 
C)  They are adapted to specific situations. 
D)  They communicate the effect of routine treatment. 
E)  They are not available to a writer at all times.

Question 16

A message telling a reader how to react to a message demonstrates great courtesy.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is true about the use of you-viewpoint in writing?

Accepted Answer

A)  It de-emphasizes the target audience's perspective. 
B)  It places the reader at the center of things. 
C)  It cannot be used in sentences containing the words "we" and "mine." 
D)  It emphasizes a writer's self centered point of view. 
E)  It emphasizes on the use of masculine pronouns. 
A)  It de-emphasizes the target audience's perspective. 
B)  It places the reader at the center of things. 
C)  It cannot be used in sentences containing the words "we" and "mine." 
D)  It emphasizes a writer's self centered point of view. 
E)  It emphasizes on the use of masculine pronouns.

Question 18

Building goodwill through messages is gratifying to business people personally, but it is difficult to justify goodwill as a necessity for the survival of a business.

Accepted Answer

A) True 
 B)False

Question 19

In order to generate goodwill, messages should be concise and include only the barest essentials.

Accepted Answer

A) True 
 B)False

Question 20

The use of strong words such as "greatest," "amazing," and extraordinary in a business message causes us to doubt its sincerity.

Accepted Answer

A) True 
 B)False

The use of words such as mistake, problem, error, damage, loss, and failure:

The more you write about a topic, the more you emphasize it.

The use of negative words:

Which of the following sentences handles its subject most positively?

The excessive use of positive emphasis can be unethical as:

The you-viewpoint:

Which of the following sentences handles its subject most positively?

Which of the following endings used in letters do not contain rubber stamps?

In which of the following cases can a formal style of writing be avoided?

Negative words should be used to convey negative news as it emphasizes on the selflessness of the writer.

John wants to send the dimensions of a table he wishes to purchase to a manufacturer as an email attachment. Which of the following statements that John could choose from best illustrates the formal style?

A writer can avoid writing preachy messages by:

The use of rubber stamps in business messages signals that you have quit thinking about the reader and his or her situation.

The we-viewpoint is more effective in building goodwill as compared to the you-viewpoint.

Why is the use of rubber stamps discouraged in business communications?

A message telling a reader how to react to a message demonstrates great courtesy.

Which of the following is true about the use of you-viewpoint in writing?

Building goodwill through messages is gratifying to business people personally, but it is difficult to justify goodwill as a necessity for the survival of a business.

In order to generate goodwill, messages should be concise and include only the barest essentials.

The use of strong words such as "greatest," "amazing," and extraordinary in a business message causes us to doubt its sincerity.

Understanding Workplace Communication

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Developing Your Writing Process and Choosing the Best Form

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Communicating Effectively in Meetings and Conversations

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters

Exam 5: Writing for a Positive Effect

The use of words such as mistake, problem, error, damage, loss, and failure:

The more you write about a topic, the more you emphasize it.

The use of negative words:

Which of the following sentences handles its subject most positively?

The excessive use of positive emphasis can be unethical as:

The you-viewpoint:

Which of the following sentences handles its subject most positively?

Which of the following endings used in letters do not contain rubber stamps?

In which of the following cases can a formal style of writing be avoided?

Negative words should be used to convey negative news as it emphasizes on the selflessness of the writer.

John wants to send the dimensions of a table he wishes to purchase to a manufacturer as an email attachment. Which of the following statements that John could choose from best illustrates the formal style?

A writer can avoid writing preachy messages by:

The use of rubber stamps in business messages signals that you have quit thinking about the reader and his or her situation.

The we-viewpoint is more effective in building goodwill as compared to the you-viewpoint.

Why is the use of rubber stamps discouraged in business communications?

A message telling a reader how to react to a message demonstrates great courtesy.

Which of the following is true about the use of you-viewpoint in writing?

Building goodwill through messages is gratifying to business people personally, but it is difficult to justify goodwill as a necessity for the survival of a business.

In order to generate goodwill, messages should be concise and include only the barest essentials.

The use of strong words such as "greatest," "amazing," and extraordinary in a business message causes us to doubt its sincerity.

Understanding Workplace Communication

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Developing Your Writing Process and Choosing the Best Form

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Communicating Effectively in Meetings and Conversations

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters