Question 1

Which of the following are examples of system-to-person, sender-receiver communications?

Accepted Answer

A)  E-mail 
B)  Instant messaging 
C)  Telephone 
D)  Mass mailings 
A)  E-mail 
B)  Instant messaging 
C)  Telephone 
D)  Mass mailings D

Question 2

The IT group manages all aspect s of electronic communications within most organizations.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following could be considered a code of appropriate business conduct when using electronic communications?

Accepted Answer

A)  The appropriate usage of any form of communication. 
B)  The appropriate use of e-mail only. 
C)  The appropriate use of faxes and telephones. 
D)  The appropriate use of e-mail and telephones. 
E)  The appropriate use of language, etiquette, e-mail and telephones. 
A)  The appropriate usage of any form of communication. 
B)  The appropriate use of e-mail only. 
C)  The appropriate use of faxes and telephones. 
D)  The appropriate use of e-mail and telephones. 
E)  The appropriate use of language, etiquette, e-mail and telephones. A

Question 4

Underload is reached when it is no longer possible to respond in a timely fashion to electronic communications.

Accepted Answer

A) True 
 B)False

Question 5

There are a wide variety of management issues associated with the proliferation of electronic business communication.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following are examples of person-to-system, sender-receiver communications?

Accepted Answer

A)  E-mail 
B)  Instant messaging 
C)  Surveys 
D)  Mass mailings 
A)  E-mail 
B)  Instant messaging 
C)  Surveys 
D)  Mass mailings

Question 7

List and describe (2) best practice strategies for archiving electronic messages.

Accepted Answer

Establish and enforce a retention policy

Question 8

Homestyle Hotels Inc. was formed as the result of a merger of Lifestyle Resorts and Home-Away Hotels.

Accepted Answer

A) True 
 B)False

Question 9

One way organizations can help managers deal with e-communication overload is to:

Accepted Answer

A)  delegate responsibility to individual managers. 
B)  enforce storage limits and disallow new messages when a mail box reaches capacity. 
C)  charge for storage of electronic communications. 
D)  store and administer electronic communications centrally. 
E)  deploy technology solutions wherever possible. 
A)  delegate responsibility to individual managers. 
B)  enforce storage limits and disallow new messages when a mail box reaches capacity. 
C)  charge for storage of electronic communications. 
D)  store and administer electronic communications centrally. 
E)  deploy technology solutions wherever possible.

Question 10

Addressing electronic communication storage issues requires both clarifying retention requirements and setting limitations and guidelines for how much storage should be used.

Accepted Answer

A) True 
 B)False

Question 11

The usage of corporate IDs for personal communications can significantly increase the likely hood of receiving spam in organizational e-mail systems.

Accepted Answer

A) True 
 B)False

Question 12

The management definition of electronic communications is:

Accepted Answer

A)  any form of electronic communication that can be recorded and retained. 
B)  any form of electronic communication that can be recorded, excluding unrecorded interpersonal conversations. 
C)  any form of electronic communication that can be recorded and retained, excluding unrecorded interpersonal conversations. 
D)  All the above 
A)  any form of electronic communication that can be recorded and retained. 
B)  any form of electronic communication that can be recorded, excluding unrecorded interpersonal conversations. 
C)  any form of electronic communication that can be recorded and retained, excluding unrecorded interpersonal conversations. 
D)  All the above

Question 13

Defining the requirements for the project was straightforward because every piece of information was in a similar format and could be easily converted between the systems.

Accepted Answer

A) True 
 B)False

Question 14

Fred Gains was the ________ of Homestyle Hotels Inc.

Accepted Answer

A)  CFO 
B)  CIO 
C)  CEO 
D)  COO 
E)  CTO 
A)  CFO 
B)  CIO 
C)  CEO 
D)  COO 
E)  CTO

Question 15

What prevented Homestyle from awarding the ERP contract?

Accepted Answer

A controversy erupted between two senior

Question 16

Electronic communication is considered any communication not handwritten or spoken face-to-face.

Accepted Answer

A) True 
 B)False

Question 17

Organizations should treat excessive electronic communications as a productivity issue.

Accepted Answer

A) True 
 B)False

Question 18

Electronic communications differ with respect to who is sending and receiving the message, and some electronic communications are:

Accepted Answer

A)  person-to-person. 
B)  person-to-system. 
C)  system-to-person. 
D)  All the above 
A)  person-to-person. 
B)  person-to-system. 
C)  system-to-person. 
D)  All the above

Question 19

Highly confidential information should not be conveyed over unprotected communication Channels, unless the sender knows the receiver.

Accepted Answer

A) True 
 B)False

Question 20

Approximately, ________ percent of all e-mail is considered unsolicited commercial electronic mail.

Accepted Answer

A)  45 
B)  50 
C)  55 
D)  60 
E)  75 
A)  45 
B)  50 
C)  55 
D)  60 
E)  75

Which of the following are examples of system-to-person, sender-receiver communications?

The IT group manages all aspect s of electronic communications within most organizations.

Which of the following could be considered a code of appropriate business conduct when using electronic communications?

Underload is reached when it is no longer possible to respond in a timely fashion to electronic communications.

There are a wide variety of management issues associated with the proliferation of electronic business communication.

Which of the following are examples of person-to-system, sender-receiver communications?

List and describe (2) best practice strategies for archiving electronic messages.

Homestyle Hotels Inc. was formed as the result of a merger of Lifestyle Resorts and Home-Away Hotels.

One way organizations can help managers deal with e-communication overload is to:

Addressing electronic communication storage issues requires both clarifying retention requirements and setting limitations and guidelines for how much storage should be used.

The usage of corporate IDs for personal communications can significantly increase the likely hood of receiving spam in organizational e-mail systems.

The management definition of electronic communications is:

Defining the requirements for the project was straightforward because every piece of information was in a similar format and could be easily converted between the systems.

Fred Gains was the ________ of Homestyle Hotels Inc.

What prevented Homestyle from awarding the ERP contract?

Electronic communication is considered any communication not handwritten or spoken face-to-face.

Organizations should treat excessive electronic communications as a productivity issue.

Electronic communications differ with respect to who is sending and receiving the message, and some electronic communications are:

Highly confidential information should not be conveyed over unprotected communication Channels, unless the sender knows the receiver.

Approximately, ________ percent of all e-mail is considered unsolicited commercial electronic mail.

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

Managing Perceptions of IT

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Developing It Professionalism

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Exam 14: Managing Electronic Communications

Which of the following are examples of system-to-person, sender-receiver communications?

The IT group manages all aspect s of electronic communications within most organizations.

Which of the following could be considered a code of appropriate business conduct when using electronic communications?

Underload is reached when it is no longer possible to respond in a timely fashion to electronic communications.

There are a wide variety of management issues associated with the proliferation of electronic business communication.

Which of the following are examples of person-to-system, sender-receiver communications?

List and describe (2) best practice strategies for archiving electronic messages.

Homestyle Hotels Inc. was formed as the result of a merger of Lifestyle Resorts and Home-Away Hotels.

One way organizations can help managers deal with e-communication overload is to:

Addressing electronic communication storage issues requires both clarifying retention requirements and setting limitations and guidelines for how much storage should be used.

The usage of corporate IDs for personal communications can significantly increase the likely hood of receiving spam in organizational e-mail systems.

The management definition of electronic communications is:

Defining the requirements for the project was straightforward because every piece of information was in a similar format and could be easily converted between the systems.

Fred Gains was the ________ of Homestyle Hotels Inc.

What prevented Homestyle from awarding the ERP contract?

Electronic communication is considered any communication not handwritten or spoken face-to-face.

Organizations should treat excessive electronic communications as a productivity issue.

Electronic communications differ with respect to who is sending and receiving the message, and some electronic communications are:

Highly confidential information should not be conveyed over unprotected communication Channels, unless the sender knows the receiver.

Approximately, ________ percent of all e-mail is considered unsolicited commercial electronic mail.

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

Managing Perceptions of IT

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Developing It Professionalism

Filters