Question 1

IT represents more than 80 percent of most organizations' current capital expenditures.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following was the single most critical problem created by the decentralized IT organization at RR Communications?

Accepted Answer

A)  High IT costs due to system duplication. 
B)  Testing new systems to make sure changes didn't affect anything else that was operational. 
C)  Creation of duplicate data and files leading to "bad" data. 
D)  Loss of integrated information leading to organizational inefficiencies. 
E)  All the above 
A)  High IT costs due to system duplication. 
B)  Testing new systems to make sure changes didn't affect anything else that was operational. 
C)  Creation of duplicate data and files leading to "bad" data. 
D)  Loss of integrated information leading to organizational inefficiencies. 
E)  All the above E

Question 3

AgCredit's IT infrastructure was a mess because systems could not "talk" to each other and common data standards were non-existent.

Accepted Answer

A) True 
 B)False  True

Question 4

The biggest customer complaint at RR Communications was the receipt of multiple bills because of the inability of the IT infrastructure to generate one bill for multiple services.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following requires businesses to interoperate?

Accepted Answer

A)  Insourcing and outsourcing 
B)  Connectivity and offshoring 
C)  Standardized workflow software and supply chaining 
D)  All of the above 
A)  Insourcing and outsourcing 
B)  Connectivity and offshoring 
C)  Standardized workflow software and supply chaining 
D)  All of the above

Question 6

AgCredit's approach to solving IT problems was throwing ________ at the problem.

Accepted Answer

A)  money 
B)  people 
C)  hardware and software 
D)  money and people 
E)  people, hardware and software 
A)  money 
B)  people 
C)  hardware and software 
D)  money and people 
E)  people, hardware and software

Question 7

What is the current state of IT systems development? How do systems development approaches affect the business?

Accepted Answer

The majority of IT systems development p

Question 8

How can increasing systems integration between businesses, especially outside the firm and via the Internet, increase the firm's vulnerability?

Accepted Answer

Organizations and consumers are more and

Question 9

What was required to fix AgCredit's IT infrastructure problems?

Accepted Answer

A)  A new IT organization structure. 
B)  A new IT governance. 
C)  Agreement from the business. 
D)  Supportive corporate processes. 
E)  All the above 
A)  A new IT organization structure. 
B)  A new IT governance. 
C)  Agreement from the business. 
D)  Supportive corporate processes. 
E)  All the above

Question 10

Change is a constant for IT.

Accepted Answer

A) True 
 B)False

Question 11

What will be the most important measurement of the success of IT in the future?

Accepted Answer

The measure used to determine the succes

Question 12

________ are dramatically changing how organizations function.

Accepted Answer

A)  Connectivity and IT architecture 
B)  Collaboration and IT architecture 
C)  Utility computing and Strategic IT use 
D)  Connectivity and Collaboration 
E)  Strategic IT use and Collaboration 
A)  Connectivity and IT architecture 
B)  Collaboration and IT architecture 
C)  Utility computing and Strategic IT use 
D)  Connectivity and Collaboration 
E)  Strategic IT use and Collaboration

Question 13

The technology trend that implements technology to generate a competitive advantage
For a company is known as:

Accepted Answer

A)  Strategic IT use. 
B)  Utility computing. 
C)  Knowledge Management. 
D)  Information Framework. 
A)  Strategic IT use. 
B)  Utility computing. 
C)  Knowledge Management. 
D)  Information Framework.

Question 14

When considering all of the skills required of IT staff, what are "soft skills"?

Accepted Answer

It staff are expected to posses technica

Question 15

The measure most likely to be used to determine the success of IT in the future will be based on:

Accepted Answer

A)  competitive advantage. 
B)  business value. 
C)  strategy collaboration. 
D)  strategy mobilization. 
E)  technology management. 
A)  competitive advantage. 
B)  business value. 
C)  strategy collaboration. 
D)  strategy mobilization. 
E)  technology management.

Question 16

Which of the following could be considered part of the mission of IT?

Accepted Answer

A)  Technology management 
B)  Corporate change 
C)  Business transformation 
D)  Intelligent business 
E)  All of the above 
A)  Technology management 
B)  Corporate change 
C)  Business transformation 
D)  Intelligent business 
E)  All of the above

Question 17

The top IT infrastructure priority at RR Communications was:

Accepted Answer

A)  to provide bundled billing and customer responsiveness. 
B)  to provide rapid time to market for new products and unified customer care. 
C)  to provide customer responsiveness and rapid time to market for new products. 
D)  to provide bundled billing and rapid time to market for new products. 
E)  All the above 
A)  to provide bundled billing and customer responsiveness. 
B)  to provide rapid time to market for new products and unified customer care. 
C)  to provide customer responsiveness and rapid time to market for new products. 
D)  to provide bundled billing and rapid time to market for new products. 
E)  All the above

Question 18

Which of the following were RR Communications lines of business?

Accepted Answer

A)  Cable TV, mobile and landline services. 
B)  Internet, landline and on-demand services. 
C)  Internet, landline and mobile services. 
D)  Cable TV, mobile, landline and Internet services. 
A)  Cable TV, mobile and landline services. 
B)  Internet, landline and on-demand services. 
C)  Internet, landline and mobile services. 
D)  Cable TV, mobile, landline and Internet services.

Question 19

Most current IT systems development activity is based on the concept of:

Accepted Answer

A)  system assembly. 
B)  package integration. 
C)  systems services. 
D)  system object architectures. 
A)  system assembly. 
B)  package integration. 
C)  systems services. 
D)  system object architectures.

Question 20

Deregulation of the telecommunications industry had dramatically affected RR Communications market value.

Accepted Answer

A) True 
 B)False

IT represents more than 80 percent of most organizations' current capital expenditures.

Which of the following was the single most critical problem created by the decentralized IT organization at RR Communications?

AgCredit's IT infrastructure was a mess because systems could not "talk" to each other and common data standards were non-existent.

The biggest customer complaint at RR Communications was the receipt of multiple bills because of the inability of the IT infrastructure to generate one bill for multiple services.

Which of the following requires businesses to interoperate?

AgCredit's approach to solving IT problems was throwing ________ at the problem.

What is the current state of IT systems development? How do systems development approaches affect the business?

How can increasing systems integration between businesses, especially outside the firm and via the Internet, increase the firm's vulnerability?

What was required to fix AgCredit's IT infrastructure problems?

Change is a constant for IT.

What will be the most important measurement of the success of IT in the future?

________ are dramatically changing how organizations function.

The technology trend that implements technology to generate a competitive advantage For a company is known as:

When considering all of the skills required of IT staff, what are "soft skills"?

The measure most likely to be used to determine the success of IT in the future will be based on:

Which of the following could be considered part of the mission of IT?

The top IT infrastructure priority at RR Communications was:

Which of the following were RR Communications lines of business?

Most current IT systems development activity is based on the concept of:

Deregulation of the telecommunications industry had dramatically affected RR Communications market value.

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

Managing Perceptions of IT

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Developing It Professionalism

Filters

Exam 9: IT in 2010

IT represents more than 80 percent of most organizations' current capital expenditures.

Which of the following was the single most critical problem created by the decentralized IT organization at RR Communications?

AgCredit's IT infrastructure was a mess because systems could not "talk" to each other and common data standards were non-existent.

The biggest customer complaint at RR Communications was the receipt of multiple bills because of the inability of the IT infrastructure to generate one bill for multiple services.

Which of the following requires businesses to interoperate?

AgCredit's approach to solving IT problems was throwing ________ at the problem.

What is the current state of IT systems development? How do systems development approaches affect the business?

How can increasing systems integration between businesses, especially outside the firm and via the Internet, increase the firm's vulnerability?

What was required to fix AgCredit's IT infrastructure problems?

Change is a constant for IT.

What will be the most important measurement of the success of IT in the future?

________ are dramatically changing how organizations function.

The technology trend that implements technology to generate a competitive advantage For a company is known as:

When considering all of the skills required of IT staff, what are "soft skills"?

The measure most likely to be used to determine the success of IT in the future will be based on:

Which of the following could be considered part of the mission of IT?

The top IT infrastructure priority at RR Communications was:

Which of the following were RR Communications lines of business?

Most current IT systems development activity is based on the concept of:

Deregulation of the telecommunications industry had dramatically affected RR Communications market value.

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

Managing Perceptions of IT

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Developing It Professionalism

Filters